FullFunnel.io’s Post

Symptoms ≠ Problems. Here's how I break down challenges so I can: - Think of better solutions - Communicate them more effectively - Plan better content 1. SYMPTOMS What can we easily observe? For example: - Outreach response rates down - Inbound leads are unpredictable and not ICP - Marketing leads don't convert into opportunities 2. CAUSES Why does that happen? Here, it's useful to ask the "Why" question several times: For example: - Lack of brand awareness in target accounts - Marketing leads don't have a buying intent Why? - Broad targeting - Generic content messaging - Lack of joint sales & marketing programs - Marketing pressured to generate large MLQ volume Why? - Lack of understanding of ICP buying process, challenges & JTBD - Pressure from investors 3. OBSERVABLE IMPACT What's the observable impact of these issues? For example: - Outbound pipeline in decline - Inbound pipeline unpredictable and below target - Marketing-sourced revenue low - CAC too high - Low win rates - Churn 4. COST OF INACTION What is the impact on the high priority business objectives? For example: - Missed revenue targets - Unable to secure the next round 5. AMPLIFIERS What's going on in the market or the world that's making the problem even worse (or more urgent to solve)? For example - AI-based mass outreach - Economic downturn - Growing buying centers - Increasing cost of advertising 6. UNITENDED REINFORCERS What behaviour or events are keeping us stuck, are reinforcing the issues? For example: - Sales & execs lose trust in marketing - Sales prevent marketing's access to customers - Pressure from investors to show quick results - Doubling down on lead capture --- And here is how this helps: 1. Think of better solutions Trying to solve a high-stakes problem (e.g. "we missed the revenue targets") can lead to a lot of unproductive finger-pointing, and arguments about what the right solution should be. But before starting to discuss a solution, we need to diagnose the root-causes, but also unintented reinforcers. 2. Communicate them more effectively By uncovering the "cost of inaction" and the "amplifiers", it becomes easier to get the buy in from the organization (why now). By agreeing on the root-cause, it becomes easier to agree on the solution. 3. Plan better content The next time you need to plan content for your ICP, start with a similar break down of THEIR challenges, but also think about: - FALSE SOLUTIONS: what buyers believe will help or solve the challenge but actually doesn't work - RIGHT SOLUTIONS: How you should actually solve it or prevent it? Each element becomes a potential topic to write about.

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Justin Rowe

Founder/CMO @ Impactable | B2B LinkedIn Ads Agency w/ Demand Gen + Thought Leadership Focus

5mo

Love this one

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