Wil Reynolds is right on the money here with this call for getting into the "answers for my customers" business. So happy to have him back for our next edition of 𝐅𝐫𝐢𝐞𝐧𝐝𝐬 𝐨𝐟 𝐒𝐞𝐚𝐫𝐜𝐡 on March 13. Have you secured your ticket yet? Get it at https://lnkd.in/gWzruMu #FOS25
Answer discovery is a broader job than SEO. If we commit to following the customer where they get answers, the question around is SEO dead doesn't matter anymore. Questions aren't dead, people might just be getting answers in new places. Your job is to find out if YOUR customers are shifting behaviors to new places, that could be TikTok, Amazon, private WhatsApp Groups, or yes...perplexity or ChatGPT. It's time to get into the "answers for my customers" business and be more open than ever on where that journey takes you. I would love someone who looks at customer data and says...I'm sticking with Google optimization because I looked at the data and it's telling me my customer isn't there enough...yet, but when they cross X threshold I'll start investing 5% of my time, then at Y threshold 10%. Investing in AI search too early (before your customers make the switch) could be problematic.