I built a partnerships team from 1 → 15 people worldwide. Data was the number #1 thing that made that possible. If I had to do it again this is how I would do it: 1. Start with revenue. Always. New revenue generated should be your north star. It justifies your existence by taking you from a cost center to a revenue generator 2. Partner-influenced revenue. Show the total value you're driving WITH partners, not just FROM them. This helps expand the value you and your partners are bringing to all revenue conversations 3. Measure partner efficiency. Start tracking ACV, Deal Velocity, CAC and LTV:CAC ratios for partner-sourced deals vs. direct sales. Once you're able to prove that deals from partners are better deals from a financial perspective then you'll get a lot more buy-in 4. Partner activation rates. What percentage of your partners are actively engaging and driving results? This helps you justify the need for further resources if you can improve the activation rate from 10 -> 20% that's often a significant increase in revenue 5. Measure retention rates & adoption metrics - Are partner-sourced customers stickier? - Are customers using more of your product when partners are involved? This is where you need to get CSM involved and something you can only track after a while, but once you have the new revenue metrics locked down then look at how your partners help improve value for existing customers 6. Track cross-functional alignment. How many internal teams are actively engaging with partners? Partnerships can't exist in a vacuum, and you need the entire organization to be onboard, once you can prove positive metrics for new & existing customers then you should work on getting the entire organization involved The goal isn't just to measure for the sake of measuring. It's about proving value, driving alignment, and continuously improving your program. Start with these, but don't be afraid to get creative. The best KPIs are often unique to your business and strategy. Just make sure they're tied to real business outcomes. And if you're struggling to get buy-in, remember: data is your best friend in partnerships. Use it wisely, and you'll never have to justify your existence again. What would you add?
Fredrik Mellander 🐝, holy recipe to success🎉 Maybe add, have fun 💚
I completely agree - a data-driven approach is what truly drives meaningful progress 🚀
Might be the best list of all times to everyone working with partnership or even better, having partnerships as their (our 😎) strategy.
Proving value is absolutely key, no matter the channel—sales, marketing, or partnerships. Show a solid ROI, and the budget to grow follows naturally. Sounds like exactly what happened when you scaled your partnerships team from 1 to 15 worldwide, Fredrik—real data driving real results!
Partner Account Manager | Partner Ecosystem Operations Manager | Partner Ecosystem Manager | Customer Success Management | Account Executive | Licensing & ITAM Expert
2wIt’s fundamental to determine how you measure 2. as the current motion is to stop measuring your partners strictly on revenue and start measuring all the points of touch they have throughout the client’s journey and how they can (and do) influence your sales, retention and upsell/cross-sell. Understand that, most of the times, they are the ones owning the relationship.