Francesco Tribuni’s Post

International Distribution Services PLC (mother Company of Royal Mail & GLS) shared yesterday Q1 results. Q1 is "3 months to the end of June 2024", as fiscal year starts on April 1st. All figures are positive, except for Letters 📮 where there's no hope of getting back on pre-digital volumes. That's why Royal Mail is asking again to review the USO (Universal Service Obbligation) Agreement with Ofcom. As Mr Seidenberg said in Jan about Royal Mail machine "it is simply not sustainable to maintain a delivery network built for 20bn letters when we are now only delivering 7bn". There's a gap of 13bn. Anyway, what went better? 💷 Revenue : Group was +8.2%, Royal Mail +10.6% with Parcel business recording +10.1%, GLS achieved +4.8% 📦 Parcels Volume : Royal Mail did +11% with super strong performance on International (+47%), GLS achieved +5% What about OOH improvements? 📍 Royal Mail has now +3.300 Collect+ stores, that will reach 5.000 in the coming weeks. 🛅 400 lockers now operational, 1.500 by the end of 2024 Don't forget the agreement with Quadient : " Lockers ... 1,500 are expected by the end of the year, with further plans for 3,000 across the UK" and "Parcel Shops ... Royal Mail customers will be able to use up to 5,000 Collect+ stores to drop off and collect parcels" PostEurop : https://lnkd.in/dEzP4VP4 GLS : double-digit growth in Spain, Poland and most other Eastern Europe markets GLS OOH network : +5% June vs. March 2024, driven mostly by parcel lockers (+23%). I think the crown is back on track. Shares Magazine https://lnkd.in/d7PwndHA Printweek, by Jo Francis https://lnkd.in/d9-FFPY4 #unitedkingdom #parcel #letters #ecommerce #delivery #outofhome #lockers #parcelshops

go local, go regional

⬇️ Weekly carrier spotlight ⬇️ Pandion Let’s take a look 👀 ➡️ Core services -Ground Residential 1- to 5-day ground delivery speeds Designed to meet customer promise date Network of 1M+ final mile delivery drivers 100% carbon-neutral shipping ➡️ Service area(s) National delivery coverage 5 sort center locations: -Dallas -Atlanta -Chicago -Los Angeles -Philadelphia ➡️ 100% Population Coverage ➡️ Pricing -National carrier rate card -Fewer surcharges (vs national carriers) [no residential or peak surcharges] ➡️ Customer Base -Retailers, ecommerce companies -Saks Fifth Avenue ➡️ Recent developments -Q2/Q3: Expanded coverage area to 100% pop -Mar 2024: $41.5 Series B, executive team additions ----- Pandion is a regional ecommerce carrier. [based on sort center network] With 1-5 day ground delivery. And 100% national delivery coverage. #ecommerce #logistics #retailing P.S. Look for weekly carrier spotlight content. Each post will include a link in the comments. To the prior week’s carrier spotlight.

Every e-commerce company is pursuing a low-cost parcel delivery method to reflect the advantages of e-commerce. At present, if the freight of a 5-pound parcel within the size of 0.5 cubic feet can be delivered to the whole United States (excluding remote areas) at $5, it will have a monopoly price advantage. However, in the current situation, the whole United States is too large, and the cost of the first-level trunk network is very high, which accounts for the cost of the entire parcel. This is why the parcel business is currently divided into different regions, because of the transportation cost of the first-level trunk line. But what if 5 pounds can be delivered at $5 within zone 2? Is it competitive? This is why I think that e-commerce will become regional or local in the future, because the price and timeliness of logistics are advantageous.#local #parcel #parceldelivery #ecommerce#lastmile

We've launched a new partnership with global parcel locker operator Quadient, providing customers with more choice to make sending and receiving parcels as convenient as possible. The partnership means our customers will have access to parcel lockers for the first time. 📦 The first lockers will launch in Coventry in April, with further locations opening in the following months. Around 1,500 are expected by the end of the year, with further plans for 3,000 across the UK. The lockers will initially allow customers to drop off returns and pre-paid parcels before being expanded so that customers can have items delivered to the lockers for pick up. The launch is an important part of our strategy to continue to make sending and receiving parcels as convenient as possible by adding more choice. The partnership with Quadient adds to the recent announcement that Royal Mail customers will be able to use up to 5,000 Collect+ stores to drop off and collect parcels. Together, this will increase the number of locations where customers can drop off parcels to more than 21,000, including 3,000 lockers, 11,500 Post Office branches, 5,000 Collect+ stores, 1,200 Royal Mail Customer Service Points and 1,200 parcel postboxes. Read more at: http://ms.spr.ly/6044cSNds

Thanks for the article Andre Pharand, it made me sit for a minute and think about the differences and opportunities lockers face, which I really enjoyed. I do see that the US is different, but thankfully, I remain confident that the UK and Europe are ripe for locker growth as the population density/smaller geographies, the delivery/stakeholder economics, the dense locker deployments, the parcel volume and several other aspects all work to stimulate successful use cases. I agree with you about the proliferation of parcel locker manufacturers and your point about the lack of differentiation. I see consolidation in the future, but for the short term there are so many deployments that all can survive. I also agree that if you ask people what type of delivery they want, they will almost always say, home delivery. Who wouldn't you want a parcel delivered directly to your door for the same price or free. But, I think that price model may change. I also believe that what the Ford Motor Company proved, is correct, in that consumers don't always know what they want, until they have it. Lockers are a great product BUT they only work when they are densely deployed and only flourish when they are slipper distance. Trials never show ROI if they are small deployments, that is the CFOs dilemma when looking at these trials. It is a long term, capital intensive game, not for the faint hearted. Several of my locker-lover community have already mentioned many of the topics that those thinking about lockers should consider (ie. growth & customer experience of returns, NPS scores for lockers once deployed, scalability, etc). A couple of other things I consider is the growth of C2C and re-commerce because the price points are so low for re-commerce that OOH/lockers becomes a requirement and we are seeing volumes have been growing exponentially over the last few years. It seems you have the data, but I am not surprised that Amazon can make D2D profitable as they have an ungodly delivery density, but I am surprised that all carriers are as blessed. It certainly was not the case outside the US. I am glad that you mentioned that successful use cases do, and will exist, in the US (ie. universities, many densely populated cities or large apartment/condo blocks). These could be quite large projects as the size/population of the US is so large that these "smaller" projects could dwarf European projects quite quickly. It is my opinion, and maybe yours I don't know, that investment money should be made in lockers and will be successful in various scenarios everywhere. Great points and discussion, thanks again. #lockerchat

I'm thrilled to introduce Tara Conway, a seasoned expert in e-commerce logistics with a rich background, including roles at Toys 'R' Us and La Source. We met Tara at the eTail™ Toronto event last year, and since then, our collaboration has flourished. Tara, now a contributor to the BusterFetcher.com blog, brings her deep knowledge and experience to the table. In her first article, she offers invaluable insights into determining shipping costs for online businesses. Her guidance on managing carrier fees, packaging, and different cost strategies is a game-changer. In this article, Tara delves into the intricate world of shipping costs, breaking down the key components that e-commerce businesses need to consider. She explores various strategies, from full cost pass-through to partial absorption and even offering free shipping. Tara's advice is both practical and insightful, providing a clear roadmap for optimizing shipping expenses while enhancing customer satisfaction. Her expertise shines through, offering readers a comprehensive understanding of how to navigate the complexities of e-commerce logistics. Check out her article to learn more about optimizing your e-commerce operations! Link in the first comment #Ecommerce #Logistics #TaraConway #Shipping #CustomerExperience

📣 Good news for retailers 🚨 In anticipation of record-breaking demand, Australia Post has expanded their delivery operations and reintroduced temporary weekend deliveries to help manage the holiday season rush and ensure packages arrive on time. Weekend deliveries are back! This service covers metro capitals and select regional areas, keeping orders on track and gifts under the tree by Christmas morning. For added convenience, Australia Post has expanded its 24/7 parcel locker network offering customers flexible options for collecting their packages. They’re also encouraging shoppers to use the Australia Post app for real-time delivery updates and notifications. 🎄 Key Shipping Deadlines to Remember:🎄 🟡 Standard Post: Send by Friday, 20 December 🟡 Express Post: Send by Monday, 23 December Weekend deliveries will continue through Christmas, depending on demand. By starting early and adding new delivery options, Australia Post is determined to make this holiday season a smoother ride for retailers and customers alike. For the full list of deadlines, visit auspost.com.au/christmas.

Hold for Drop Off & Pick Up Locations 2Ship Our Shipping Platform has a hold for Drop Off & Pick Up Location Feature! In Australia, you can access this feature via carriers such as Australia Post & Couriers Please. This feature solves the problem of customers not being at home when the driver tries to drop off their delivery and also helps with Returns Management. Locations Carriers have partnered with companies that have ideal locations such as: - Retail Stores - Supermarkets - Post Offices / Newsagencies - Convenience Stores - Carriers’ own Depots. Parcel Machines & Lockers Many of these locations also offer parcel machines or locker boxes for a secure place for customers to pick up their online purchases, eliminating the risk of lost or stolen purchases. Pick Up Benefits - A wide range of locations to select from in proximity to customers. - Extended hours of locations to suit customer’s preference. - Safe & Secure parcel machines & locker boxes for reducing lost & stolen packages. - Reduced freight costs for customer & shipper in delivering orders; no residential fees. - Increased customer loyalty via reduced costs & delivery flexibility. Drop Off Benefits - Easier Returns process for customers. - Provides convenience of not having to wait for the Pick Up. - Reduced shipping costs & transit times; particularly advantageous for rural areas. - Providing a wider range of shipping options for the customer. How to Use When using this feature in 2Ship, the customer can choose the shipping option and nominate the hold for Pick Up Location at Checkout via a map or a list. 2Ship also offers a wide range of Drop Off locations for Returns from which the customer can nominate, optimising the logistics processes for ecommerce shipping and enhancing customer satisfaction. #parcellockers #lastmiledelivery #logistics #shippingsolutions

As consumer demand for same-day delivery surges, retailers are grappling with rising last-mile delivery costs. A recent AlixPartners survey reveals that while speed is critical, the financial payoff is elusive. Retailers are shifting to multiple carriers to optimize costs, benefiting companies like FedEx. Many companies are also coping with this situation by delivering through parcel lockers, providing a cost-effective and convenient solution for consumers. At Lockerest, we specialize in state-of-the-art parcel locker systems that help retailers meet these demands efficiently. Explore how retailers are navigating these changes and what it means for the future of e-commerce. https://lnkd.in/ge4NE5ry #RetailInsights #DeliveryInnovation #SupplyChainManagement #ParcelLockers