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Happy today to see long-time acquaintance Mark Frauenfelder cite the late, famed polymath Anatol Rapoport on active listening, disagreement & conflict management! These skills are prime for those of us in Agile & Change. Try Rapoport's method for 2-3 weeks; I'm sure you'll find it life-changing. "Here are social psychologist Anatol Rapoport’s rules for criticizing something: * You should attempt to re-express your target’s position so clearly, vividly, and fairly that your target says, “Thanks, I wish I’d thought of putting it that way.” * You should list any points of agreement (especially if they are not matters of general or widespread agreement). * You should mention anything you have learned from your target. * Only then are you permitted to say so much as a word of rebuttal or criticism." This is truly a profound practice in my experience & I've learned much from using it. Not being a should-ist generally, I would phrase these ideas a little differently, but I will not deny their power. If you try this method, please tell me what you learn! #activelistening #disagreement #conflictmanagement #comingtoterms #empathy #respectforpeople #learningjourney #learningorganization #agile #agilecoaching #lean #leancoaching #anatolrapoport #constructivecriticism #feedback https://lnkd.in/eGpB5ENb

File:Anatol Rapoport.jpg - Wikipedia

File:Anatol Rapoport.jpg - Wikipedia

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