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Boosting Customer Loyalty: How New Automation Enhances The VibePay Experience Bank linking is one of VibePay's key success metrics, and ensuring users complete this step during onboarding is critical for delivering the full VibePay experience. This week, we’ve added new automation which identifies those who haven’t linked their accounts and guides them through a tailored journey, reinforcing why bank linking is so important. This isn’t just about increasing conversions—it's about retention and customer loyalty. When users fully engage with our platform, they experience more value, which strengthens their connection to VibePay and makes them more likely to stick around. Retention is vital for any business, and we’re committed to creating touchpoints that encourage users to stay active and engaged, ensuring long-term customer satisfaction. Small improvements like these may not create instant, visible changes, but over time they build momentum and have a significant, lasting impact. Huge recognition goes to the team working hard on improving the customer experience, finding wins, big and small, where we can. We’re always looking for ways to re-engage users and foster loyalty, and this is just the beginning! 🚀 #teamwork #automation #customerloyalty #retention #vibepay #customerexperience #openbanking

Onigiri.ph Launches: a Digital Loyalty Program Revolutionizing Customer Engagement for SMBS: You might have noticed the growing importance of customer loyalty in today’s competitive landscape, especially for small and medium businesses. Onigiri Philippines has just introduced a digital loyalty program that promises to change how you engage with your customers. This … Continue reading → #Business #Finance #UK #US #World

📊 How We Boosted Customer Lifetime Value by 25% in Fintech SaaS In the competitive landscape of Fintech SaaS, customer retention is crucial for long-term growth and profitability. We recently helped a client significantly increase their Customer Lifetime Value (CLTV) by focusing on reducing churn. Here's an overview of our strategy: Understanding CLTV and Churn: CLTV is the total profit a customer generates during their time with a company. We calculate it by multiplying the average revenue per user (ARPU) by the average customer lifespan, then subtracting the customer acquisition cost (CAC). Churn refers to the rate at which customers stop doing business with a company. Reducing churn is key to improving CLTV. Key Strategies Implemented: 1. Enhancing Customer Communication We launched a newsletter to keep customers informed about product updates and new features. We also implemented a feature request system, giving customers a voice in product development. To measure satisfaction and loyalty, we introduced Net Promoter Score (NPS) surveys. 2. Building Customer-Centric Features We prioritised the development of highly requested features based on user feedback. This approach allowed us to align product development with customer needs, making the product indispensable to our users. 3. Refining User Targeting We analysed data to identify characteristics of long-term, high-value customers. This insight enabled us to focus our acquisition efforts on attracting users with similar profiles, significantly improving retention and return on investment. 4. Fostering Continuous Engagement and Innovation We regularly introduced new features to keep the platform fresh and engaging. We maintained ongoing communication about updates and improvements. By developing tools to meet evolving financial needs, we ensured the platform remained integral to users' processes. 🚀 The Result: Through these combined efforts, we helped our client increase CLTV by an impressive 25.16%. Lower churn rates meant more users continued using the platform, and with targeted upsells and new feature rollouts, their lifetime value grew significantly. For a more in-depth look at our approach and to learn how you can apply these strategies to your business, read our full blog post: https://lnkd.in/eTsS_8se #Fintech #CustomerRetention #GrowthStrategy #CLTV #SaaSMetrics

In todays experience-driven market, understanding the value of consumer engagement is crucial. Businesses are recognizing that customer experiences are not just about transactions; they encompass the emotions and memories tied to those interactions. Payment processes should be seamless and transparent, enhancing the overall experience rather than detracting from it. By prioritizing how customers feel during every transaction and ensuring convenience, companies can foster loyalty and drive revenue growth. #payments #b2b #B2Bacceptance Tap the link below to book a discovery call now: https://lnkd.in/gudYDUNj

Why is Customer Engagement vital for #FinTech products? Here's the scoop - 80% are willing to use these awesome products 🚀 Engaging customers in FinTech is like adding a sprinkle of magic 🪄 to the digital realm. It builds trust, loyalty and retaining customers becomes a delight and transforming users into brand advocates 🤝 would love to hear your thoughts! #CustomerEngagement #MiddleEast #UAE

🚀 Boost Your Online Sales with Real-Time Human Support! 🚀 Did you know that 53% of online shoppers abandon their purchase if they don’t receive instant answers to their questions? 💬 In today’s digital landscape, customers crave real-time interaction. Pursuaid.com is here to solve that problem with our fully managed Live Chat Solution – staffed by actual human agents who engage with visitors, provide proactive prompts, and help drive conversions. Our chat agents don’t just answer questions – they help turn hesitant visitors into loyal customers by creating insightful, personalized interactions. 🌟 We’re helping businesses: ✅ Reduce cart abandonment ✅ Enhance customer satisfaction ✅ Boost revenue by keeping shoppers engaged Drop in your comments if you agree that real-time support is a game-changer for e-commerce! Let’s discuss how it’s impacted your experience! 💬 #ecommerce #onlinesales #livechat #customerexperience #Pursuaid

Unveiling Competitive Edge: Nurturing Customer Loyalty in Today's Dynamic Landscape In the fast-paced world of business today, the importance of customer loyalty shines brighter than ever as companies strive to establish their presence amidst fierce competition. Building authentic connections with customers has become a fundamental strategy for brands looking to succeed in a crowded marketplace. Let's then look at the significance of customer loyalty and evaluate various loyalty offerings. The Essence of Customer Loyalty Customer loyalty is more than mere transactions; it is a deep bond founded on trust, empathy, and shared values. Loyal customers are not just repeat purchasers; they are advocates who champion the values and vision of the brands they love, driving sustainable growth and prosperity. Comparing Loyalty Offerings: 📍Traditional Loyalty Programs: While traditional loyalty programs have their strengths, they often lack the personal touch necessary to create emotional connections with customers. While they may offer rewards, they sometimes fall short in fostering enduring relationships. 📍Digital Loyalty Platforms: In the era of digital transformation, innovative loyalty platforms fueled by data insights and artificial intelligence provide a promising avenue. These platforms enable businesses to tailor experiences based on individual preferences, fostering a sense of community and belonging. 📍Subscription-Based Loyalty Models: Subscription-based loyalty models create an aura of exclusivity and commitment, giving customers a feeling of belonging. By delivering ongoing value and personalized benefits, these models deepen customer engagement and inspire long-term loyalty. 📍Blockchain-Powered Loyalty Solutions: Embracing the potential of blockchain technology, loyalty solutions are becoming more transparent, secure, and inclusive. Through decentralized networks and tokenized rewards, these solutions promote trust and collaboration between businesses and customers. A Holistic Approach to Loyalty To navigate the intricate landscape of customer loyalty, businesses must adopt a holistic approach that blends innovation with empathy. By leveraging advanced analytics, emerging technologies, and human-centric strategies, companies can develop loyalty programs that resonate deeply with customers, fostering authentic connections that endure over time. A Celebration of Connection Customer loyalty holds immense significance in today's ever-evolving landscape. It represents a celebration of human connection, empathy, and shared experiences that go beyond mere transactions. By approaching loyalty offerings with compassion and understanding, businesses can unlock the true potential of loyalty as a driver for growth, prosperity, and positive change. #loyaltymarketing #loyaltysoftware #piiink #reshmikesavan

In today's competitive market, customer loyalty is the key to sustainable growth. Our latest loyalty feature, Qashier Treats, offers immediate rewards and long-term value while simplifying merchant operations. Seamlessly integrated with QashierPOS + Pay solutions, Treats makes earning and redeeming rewards effortless and fun. Discover how Qashier Treats can boost customer engagement, increase sales, and provide valuable insights into customer behaviour. Read full article here 👉🏻 https://lnkd.in/dwbeWWdC #Qashier #BusinessSolutions #SME #CashlessPayments #POSsystem #DigitalPayments #CustomerLoyalty #Treats #Loyalty

### Why Customers Don’t Need a Guide Anymore: Leveraging Product-Led Growth to Boost Sales 🚀 Today’s customers crave simplicity, speed, and autonomy. They want seamless, intuitive experiences that let them explore, try, and purchase products independently. This shift is where the product-led growth (PLG) strategy shines. Inspired by Wes Bush’s *Product-Led Growth*, this post explores how businesses can use PLG to increase sales and meet modern customer expectations. #### Understanding Product-Led Growth Product-Led Growth is a strategy where the product itself drives customer acquisition, expansion, and retention. In the PLG model, the product sells itself, aligning with modern customer expectations and fostering scalable growth. #### Why Customers Prefer Self-Serve Models 1. Autonomy and Convenience: Customers enjoy exploring products at their own pace without sales pressure. Self-serve models provide instant access to trials, features, and benefits.    2. Immediate Gratification: Customers expect quick results. Self-serve products offer instant sign-ups, easy onboarding, and rapid value realization. 3. Transparency: Customers value transparency and authenticity. Self-serve approaches let them experience the product firsthand, building trust. #### Increasing Sales with Product-Led Growth: What Do You Need to Do? 1. Design for User Experience: It's important to have an intuitive user experience. Ensure your product is easy to navigate with a clear value proposition, reducing friction and encouraging faster adoption. 2. Leverage Freemium Models: Offering a freemium version attracts a larger user base, increasing the likelihood of conversion to paid plans once customers see the product’s value. 3. Data-Driven Insights: Use product usage data to understand customer behavior and preferences, helping refine the product, personalize the user experience, and identify upsell opportunities. 4. Automate Customer Support: Implement in-app tutorials, chatbots, and knowledge bases to assist users in real-time, reducing dependency on live support. #### SIDEUP's Transition to Product-Led Growth At SIDEUP, we shifted from a sales-driven approach to PLG to better serve our merchants. By adopting PLG, we enabled merchants to: - Automated Onboarding: Merchants onboard themselves seamlessly, speeding up the process. - Courier Comparison: Merchants compare couriers and select the best option. - Shipping Rate Calculations: Automated tools calculate shipping rates efficiently. - Order Placement: Merchants place orders through an intuitive interface. - Ship Now, Pay Later: Merchants manage cash flow by paying for shipping at the end of each month. Will share with you the exact experience we're currently implementing in SIDEUP very soon! #ProductLedGrowth #PLG #SelfServe #CustomerExperience #SaaS #GrowthStrategy #UserExperience #FreemiumModel #AutomatedOnboarding #ShipNowPayLater

Let's face it: payments are often an afterthought in B2B. But what if they could be a secret weapon for customer experience? (Swipe through to see why! ) Great companies know: payments are a crucial touchpoint that shapes customer perception. A smooth process builds trust and loyalty. A clunky one? Friction and churn. Introducing Payments by Upflow: The ultimate B2B payment experience, built to simplify complex transactions and delight your customers. Think: B2C-style ease, but with the power businesses need. But Payments by Upflow isn't just about receiving money. It's about: ✅ Building stronger relationships ✅ Boosting customer satisfaction ✅ Reducing churn Ready to unlock the payment experience advantage? Click here to find out more: https://lnkd.in/etvAu8Ki #B2Bpayments #customerexperience #payments