Fatma Sabry’s Post

📰 News: 📰 --Goibibo Celebrates 15 Years with Customer-Centric ‘goibiBRO’ Campaign 🎉-- Hello business owners and innovators! 🚀 Growing your business sustainably starts with a Customer-Centric approach. Need some convincing? Let's talk numbers and tech. 📊🤖 Whether you’re celebrating 15 years or just starting out, a focus on customer-centricity can boost your connection with your audience. Check out Goibibo’s approach: they’re celebrating by offering hefty discounts up to 45% on accommodations and 30% on holiday packages. But the real key to their success is how they -use data and AI- to tailor these deals to customer needs. 📈✅ Here are a few metrics to consider: 📉 45% off on hotels, homestays, and hostels ✈️ 10% off on domestic and international flights 🚌 15% off on buses 🏨 30% off on holiday packages 🛎 Chance for select customers to enjoy free stays at luxurious 5-star hotels Building a strong customer-focused business model isn’t just a nice idea—it’s a necessity. With data-driven insights and AI, you can create personalized experiences that your customers will love. But remember, no tech can replace an embedded culture of customer centricity within your team. Curious to learn how? Drop your thoughts and questions below, and don’t forget to follow AnniQ for more tips and insights on creating a Customer-Centric business culture. Let’s keep the conversation going! 🌟 -CustomerCentric -BusinessGrowth -DigitalTransformation -DataAndAI -BusinessCulture -AnniQ #Ecommerce #Retail #Commerce #Manufacturing #Logistics #Hospitality #Consulting #Strategy #Innovation #Business #ArtificialIntelligence #CEO #Founder #AnniQ https://lnkd.in/ejrzEy7N

SA Digital Hub is embracing AEO to enhance our Customer Centricity. This new approach brings real-time answers and a seamless experience. Your needs are at the core of everything we do! 🚀 #AEO #CustomerCentricity #Innovation #CustomerFirst #SA_DigitalHub #2025 #jan2025 #ideas #innovation #RemoteAssitance #businessgrowth #abkabane #learn #ask #question #askquestions

🚀 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐢𝐧𝐠 𝐓𝐫𝐚𝐯𝐞𝐥𝐞𝐱 𝐰𝐢𝐭𝐡 𝐌𝐞𝐬𝐡-𝐀𝐈 🚀 I’m excited to share a meaningful case study that highlights the transformative journey we embarked on with Travelex, a global leader in foreign exchange. Partnering with Mesh-AI, we have not only delivered value but also fostered lasting change within a well-known household name. 🌟 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 🌟 💡 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐄𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Transitioning from traditional cash exchange to a customer-centric model, we doubled Travelex Money Card reloads and unlocked 6-8x greater lifetime customer value. This evolution has unleashed £Millions in revenue, ensuring sustainable growth. 📊 𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬: Implementing a new cloud data platform, we empowered Travelex with real-time performance reporting, enabling data-driven decisions and profound insights into customer behaviour and transactions. 🚀 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭: By utilising high-quality data, Travelex shifted from monthly batch reporting to 15-minute updates, significantly improving operational efficiency and customer response times. 🌱 𝐈𝐧𝐜𝐫𝐞𝐦𝐞𝐧𝐭𝐚𝐥 𝐄𝐦𝐩𝐨𝐰𝐞𝐫𝐦𝐞𝐧𝐭: Travelex colleagues are progressively adopting data-driven practices. Starting with forming hypotheses and testing assumptions, they are now better equipped to understand customer behaviours. This ongoing upskilling is fostering a culture of continuous improvement and innovation. 💬 Richard Wazacz CEO of Travelex, shared: "𝘞𝘪𝘵𝘩 𝘵𝘩𝘦 𝘯𝘦𝘸 𝘥𝘢𝘵𝘢 𝘤𝘢𝘱𝘢𝘣𝘪𝘭𝘪𝘵𝘪𝘦𝘴 𝘱𝘳𝘰𝘷𝘪𝘥𝘦𝘥 𝘣𝘺 𝘔𝘦𝘴𝘩-𝘈𝘐, 𝘸𝘦’𝘳𝘦 𝘴𝘦𝘦𝘪𝘯𝘨 𝘮𝘰𝘳𝘦 𝘤𝘰𝘯𝘧𝘪𝘥𝘦𝘯𝘵 𝘥𝘦𝘤𝘪𝘴𝘪𝘰𝘯-𝘮𝘢𝘬𝘪𝘯𝘨 𝘢𝘯𝘥 𝘢 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘷𝘦 𝘴𝘩𝘪𝘧𝘵 𝘧𝘳𝘰𝘮 𝘵𝘳𝘢𝘯𝘴𝘢𝘤𝘵𝘪𝘰𝘯𝘢𝘭 𝘪𝘯𝘵𝘦𝘳𝘢𝘤𝘵𝘪𝘰𝘯𝘴 𝘵𝘰 𝘣𝘶𝘪𝘭𝘥𝘪𝘯𝘨 𝘭𝘰𝘯𝘨-𝘵𝘦𝘳𝘮 𝘤𝘶𝘴𝘵𝘰𝘮𝘦𝘳 𝘳𝘦𝘭𝘢𝘵𝘪𝘰𝘯𝘴𝘩𝘪𝘱𝘴." It’s been rewarding to see our approach resonate and create real value for such a recognisable brand. I'm proud to have been part of this transformation, helping Travelex unlock the potential of data and achieve substantial growth. Together, we've shown that with the right data-driven strategy, the possibilities are truly encouraging. Here's to more such success stories! https://lnkd.in/dF8nTAWs #DigitalTransformation #DataDriven #Innovation #Travelex #MeshAI #CaseStudy

🔍 Imagine the highest level of productivity from your hospitality staff. 🔍 With Aphy’s solutions, ordinary tasks are automated, allowing your staff to focus on what matters—delivering unforgettable guest experiences. Process automation isn’t just about tech; it’s about enhancing human interaction. Wouldn’t it be amazing to have more time for creativity and guest engagement? ✨ Start with process automation today and experience the difference. How is your team leveraging tech to boost efficiency? 🚀 Let me know and feel free to reach out! 🙌🏻 #hospitalitytech #automation #Aphy #digitalworkers #efficiency #guestexperience

The hospitality industry deserves a smoother, faster, and error-free way to handle payment processing and reconciliation. Let Aiwozo Intelligent Automation do the heavy lifting with its AI-driven automation: 👉🏻 Automatic sales reconciliation: Eliminate errors and save time. 👉🏻 Unified payment consolidation: See all your revenue details in one place. 👉🏻 Real-time financial reports: Make data-driven decisions instantly. 👉🏻 Seamless integration: Connects with your existing systems. Ready to transform your operations? Message us or click the link in the comments to schedule a demo. #Automation #FutureofHospitality #PaymentProcessing #RevenueReconciliation #Hospitality #Aiwozo 

🌟 Exciting Times with WalkMe! 🌟 In today's digital landscape, seamless user experiences are paramount. Enter WalkMe, a robust Digital Adoption Platform revolutionizing how organizations operate and engage with technology. WalkMe simplifies onboarding for new users through interactive walkthroughs, reducing frustration and boosting confidence. It provides real-time support, offering contextual assistance to minimize downtime and enhance productivity. Additionally, WalkMe enhances learning with step-by-step tutorials, making it easier for users to grasp new features. Moreover, WalkMe automates workflows, streamlining processes, saving time, and reducing errors. This automation allows teams to focus on driving innovation and growth, rather than getting bogged down in repetitive tasks. In a world where efficiency is key, WalkMe is reshaping how organizations interact with technology. Let's join forces to embrace the future of digital adoption together! 🌐💡 #DigitalTransformation #UserExperience #WalkMe #Productivity #Innovation #Automation #DigitalAdoption

🚍 Experience the Future of Passenger Transportation with Sobom Logistics At Sobom Logistics, we are revolutionizing the way passenger transportation is managed. Our user-friendly interface is designed to simplify and enhance the logistics process for both operators and passengers. Discover the key features that make our solution stand out: 1).Intuitive Booking System Our booking system is designed with ease of use in mind. Passengers can make reservations quickly and effortlessly, eliminating the hassle of complicated booking processes. With just a few clicks, users can secure their seats and receive instant confirmation. a) Simple Reservations: A streamlined booking process that minimizes steps and maximizes convenience. b) Flexible Options: Multiple payment methods and flexible scheduling options to accommodate various needs. c) Instant Updates: Real-time notifications on booking status and changes. 2).Real-Time Tracking Our real-time tracking feature ensures passengers can monitor their journey at any point. This transparency fosters trust and enhances the travel experience. a)Live Updates: Passengers can see their vehicle’s location in real-time. b)Estimated Arrival Times: Accurate ETAs help passengers plan their time more effectively. c) Journey Alerts: Notifications about delays, route changes, and other important updates. 3).Seamless Communication Effective communication is vital in transportation. Our platform facilitates easy and seamless interaction between operators and passengers. a)In-App Messaging: Direct communication channels within the app for quick responses and support. b)Customer Support: Access to dedicated customer service for resolving issues promptly. c)Feedback Mechanism: Passengers can provide feedback on their experience, helping us continually improve our services. 4).Additional Features Beyond these core functionalities, our solution is packed with additional features designed to optimize the passenger transportation experience: a) User-Friendly Dashboard: An intuitive interface that makes navigation and management a breeze for operators. b) Analytics and Reporting: Detailed insights and analytics to help operators make informed decisions and improve service quality. c) Scalability: Our solution is scalable to accommodate growing transportation needs, ensuring long-term reliability and performance. Experience the ease and efficiency of managing passenger transportation with Sobom Logistics. Join us in embracing the future of passenger transportation, where simplicity meets innovation. #passengertransportation #saas #userinterface #logistics #sobomlogistics #2024techtrends #easeofuse #innovation

🚀 Exciting News for Hospitality Businesses! 🚀 Is your hospitality business equipped with the latest digital tools to thrive in today's dynamic landscape? At Smartape, we understand the importance of embracing technology to streamline operations and enhance guest experiences. Here's how our custom built software can revolutionise your business: 📱 Online Booking Platforms: With a user-friendly online booking platforms, guests can easily find and reserve accommodations from any device, boosting your visibility and attracting more guests. 🤝 Guest Relationship Management (GRM) Systems: A customisable GRM system enables you to personalise guest experiences, anticipate needs, and foster loyalty, resulting in higher satisfaction levels and increased repeat business. 📊 Data Analytics and Business Intelligence: Harness the power of data to optimise pricing strategies, target marketing efforts, and enhance the overall guest experience, driving profitability and competitiveness. 📝 Online Forms for Streamlining Operations: Streamline operations with digital forms, simplifying data collection, reducing paperwork, and improving efficiency across your business. Digital tools are transforming the hospitality industry, and Smartape is here to help you stay ahead of the curve. Embrace innovation, drive efficiency, and enhance guest satisfaction with our revolutionary solutions. Get in touch today to learn more! #SmartapeEngine #HospitalityTech #DigitalInnovation #GuestExperience #StayAheadOfTheCurve #Smartape

Did you know that 70% of travel offers fail to convert because they lack personalization? At TechMe, we’re changing the game by empowering travel agencies to: 🚀 Leverage their own database to create tailored offers that resonate with their clients. 🤝 Seamlessly integrate AI-driven insights to refine every interaction in real-time. 📈 Boost productivity and sales, making team workflows more efficient and effective. Our latest video walks you through step-by-step how TechMe solves the biggest challenges travel agencies face today: - Transforming client data into actionable insights - Customizing travel offers with unmatched flexibility - Increasing customer satisfaction and loyalty Ready to see how TechMe simplifies your workflow and drives results? 👉 Watch the full video and learn more at https://lnkd.in/dwu-WJz7 TechMe – Your PARTNER in speed, flexibility, and growth! #TravelTech #AIInnovation #CustomerExperience #TechMeSolutions

Reflecting on an incredible day at Hostech, where I had the pleasure of learning from industry leaders on how the hospitality sector is transforming digitally to enhance the customer experience.   Will Stratton-Morris, CEO of Caffè Nero UK, shared fascinating insights on their journey through digital transformation and diversification—from click & collect to app-based loyalty—demonstrating how deeper brand connections can be built by going beyond discounts to create genuine loyalty.   Emma King of Hawksmoor spoke about their “surprise and delight” approach, rewarding customers through memorable, unexpected moments supported by data management behind the scenes. This strategy of creating standout experiences is key in building long-term loyalty.   Neil Miller, Chief Customer Officer at itsu, shared Itsu’s digital journey while staying true to their mission of health and the butterfly effect. Neil’s insights highlight how a brand’s core values must remain central, even in a rapidly evolving digital landscape.   Finally, Rory Scallan, Commercial Director at Five Guys Europe, described their unique approach—an obsession with quality food and world-class service that eliminates the need for a loyalty programme. Five Guys’ focus on treating every customer equally shows that loyalty can stem from consistent quality alone.   My key takeaways:   1. The Experiential Economy is Moving Digital – The future of hospitality lies in creating seamless digital experiences that feel just as personal and engaging as in-person interactions. 2. A Seamless, AI-Supported Customer Journey – With AI solutions on the horizon, delivering smooth customer journeys will depend on widespread digital engagement. Operators who master this will have a strong advantage. 3. Digital Engagement with a Personal Touch – In hospitality, digital must not mean impersonal. Balancing digital efficiency with genuine connection is crucial for a memorable customer experience. 4. Rethinking Loyalty Beyond Discounts – Building loyalty is about more than incentives; it’s about creating meaningful, lasting connections. Operators who deliver deeper value through memorable experiences will drive sustainable loyalty.   Thanks to HOSTECH and all the speakers for such inspiring insights. These lessons will undoubtedly guide us as we continue exploring the fusion of technology and hospitality. #HOSTECH  #DigitalTransformation #CustomerExperience #HospitalityInnovation  #AI  #Loyalty