Real customer challenge solved with Nuclia • AI Search & RAG as a Service, example 1: 👉 "How Nuclia RAG-as-a-Service solved knowledge retention challenges for a manufacturing company" In the manufacturing industry, retaining critical technical knowledge as experienced employees retire is a common yet significant challenge. Junior staff often find themselves without the expertise needed to support customers and products effectively, which can impact overall business performance. 🗣 The Challenge One of our clients, a manufacturing company specializing in industrial products, faced this exact issue. They had accumulated a wealth of technical information about their products, equipment, and applications over decades. Unfortunately, much of this knowledge resided in the heads of their long-tenured experts who were nearing retirement. This posed a risk of losing invaluable expertise that junior staff needed to maintain high levels of customer support. 💡 The solution: Nuclia RAG-as-a-Service We introduced our client to Nuclia’s RAG platform, which provided an effective solution to their knowledge retention challenge. 👉 Ingesting unstructured data: They started by collecting all forms of technical data, including documents, emails, and video recordings of their experts. This diverse and rich dataset was ingested into the Nuclia. 👉Expert validation: To ensure the accuracy and relevance of the information, the retiring experts validated the answers generated by the platform. This step was crucial in maintaining the quality of knowledge transfer before their departure. Main two impacts: - Boosted productivity: Junior staff were able to access and utilize the vast technical knowledge accumulated over years, improving their ability to support customers. - Maintained support quality: The company continued to provide high-level technical support despite the impending retirements, ensuring customer satisfaction and business continuity. If your manufacturing business is facing similar challenges with knowledge retention, consider how RAG can help you capture and leverage your organization’s institutional knowledge. Contact us today to learn more about how we can support your journey.
Eudald Camprubi’s Post
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More than 75% of CX professionals are keen on integrating AI in their customer service programs but don't know where to start. 🚀 First and the most important step is choosing the Right AI Partner: 10 Commandments for Success in Customer Service 🚀 1. Deep Business Understanding Commandment: Thou shalt choose a partner who deeply understands your business model, SOPs, workflows, and success metrics. 2. Flexibility in Solutions Commandment: Thou shalt select a partner that offers flexible solutions tailored to your specific challenges and changing needs. 3. Adaptive Service Model Commandment: Thy partner must provide a service model that evolves with your business, supporting both initial integration and ongoing needs. 4. Seamless System Integration Commandment: Thy AI partner shall demonstrate capability in seamlessly integrating with existing systems and infrastructure. 5. Cost-Effective Technologies Commandment: Thou shalt not overspend. Opt for partners who use cost-effective, scalable, and accurate LLM models. 6. Scalability Commandment: Choose a partner whose solutions can scale flexibly as your business grows and customer demands evolve. 7. Proven Track Record Commandment: Thou shalt seek partners with proven success stories and credible testimonials in similar industries. 8. Advanced Data Security Commandment: Thy partner must adhere to the highest standards of data security and compliance, protecting your and your customers' information. 9. Innovative Edge Commandment: Opt for a partner that stays on the cutting edge of AI technology, continually updating their offerings with the latest advancements. 10. Exceptional Support Commandment: Thou shalt choose a partner that offers robust support, ensuring quick resolutions and minimal downtime. 🤖💡 A partner that aligns well with these commandments will not only integrate smoothly but also drive significant value, elevating your customer service to new heights. 🔗 Want to discuss how to effectively integrate AI into your customer service operations? Connect with us at https://lnkd.in/gFDHdQ8F
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Co-Founder @ Panini AI Services | AI integration, product development | ex Founder - Fitraq Health Pvt. Ltd.
Choosing the right AI partner is a must when it comes to powering your customer service operations with GenAI. #generativeai #customerexperience #CX #Customersuccess #customerservice #autoqa #LLM #Aiincontactcenters #aiservice
More than 75% of CX professionals are keen on integrating AI in their customer service programs but don't know where to start. 🚀 First and the most important step is choosing the Right AI Partner: 10 Commandments for Success in Customer Service 🚀 1. Deep Business Understanding Commandment: Thou shalt choose a partner who deeply understands your business model, SOPs, workflows, and success metrics. 2. Flexibility in Solutions Commandment: Thou shalt select a partner that offers flexible solutions tailored to your specific challenges and changing needs. 3. Adaptive Service Model Commandment: Thy partner must provide a service model that evolves with your business, supporting both initial integration and ongoing needs. 4. Seamless System Integration Commandment: Thy AI partner shall demonstrate capability in seamlessly integrating with existing systems and infrastructure. 5. Cost-Effective Technologies Commandment: Thou shalt not overspend. Opt for partners who use cost-effective, scalable, and accurate LLM models. 6. Scalability Commandment: Choose a partner whose solutions can scale flexibly as your business grows and customer demands evolve. 7. Proven Track Record Commandment: Thou shalt seek partners with proven success stories and credible testimonials in similar industries. 8. Advanced Data Security Commandment: Thy partner must adhere to the highest standards of data security and compliance, protecting your and your customers' information. 9. Innovative Edge Commandment: Opt for a partner that stays on the cutting edge of AI technology, continually updating their offerings with the latest advancements. 10. Exceptional Support Commandment: Thou shalt choose a partner that offers robust support, ensuring quick resolutions and minimal downtime. 🤖💡 A partner that aligns well with these commandments will not only integrate smoothly but also drive significant value, elevating your customer service to new heights. 🔗 Want to discuss how to effectively integrate AI into your customer service operations? Connect with us at https://lnkd.in/gFDHdQ8F
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Accelerating Digital Transformation | MuleSoft Practice Manager & Integration Architect | Connecting Systems, Unlocking Innovation 💻🔗
#AI is becoming a crucial tool for accomplishing practical business tasks throughout an organization. Discover how Iron Mountain is harnessing the power of Salesforce's Einstein AI to drive success:
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#AI is becoming a crucial tool for accomplishing practical business tasks throughout an organization. Discover how Iron Mountain is harnessing the power of Salesforce's Einstein AI to drive success:
Iron Mountain Uses the Einstein 1 Platform to Increase Agent Productivity and Unify Data
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#AI is becoming a crucial tool for accomplishing practical business tasks throughout an organization. Discover how Iron Mountain is harnessing the power of Salesforce's Einstein AI to drive success:
Iron Mountain Uses the Einstein 1 Platform to Increase Agent Productivity and Unify Data
salesforce.smh.re
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Iron Mountain Uses the Einstein 1 Platform to Increase Agent Productivity and Unify Data
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On Maternity Leave Until April 2025 #RoTheDEIPro|Top Recruiting Voice| Dallas SWN Events/VTO Chair| Dallas Impact Council| Dallas Culture Guide| DEI Advocate | Trailhead Ranger ☁️
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Business Development Executive at CHI Software 🔗Every idea will become a reality with us 🦾 AI/ML, IoT, Software development
6moGreat case!