Not a bad day at our bar! Been told during an interview not too long ago: You can't have your own rock laid back bar without many standards and run a high end F&B operation in a hotel. Is totally different. *It is and I did not get the job* The understanding of the markets and their differences and how to approach them is the key of success not only in Food and Beverage but in hospitality. Every market is different.. every market has potential. #FoodAndBeverage #Hospitality #Concepts
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Are We Losing the Heritage of Fine Dining Terminology and Traditions? We see it on cruise ships but not land based hotels and restaurants. When I began my career in hospitality, there was a structured and disciplined path to progression in the dining room. You started as a Commis de Rang, mastering the basics of service and observing the higher levels of expertise around you. From there, you could advance to Demi Chef de Rang, then Chef de Rang, and eventually to Head Waiter. Each role was clearly defined, and every step required honing specific skills and earning your place. Even terms like Débarrasseur, or devoroza as it was often called, had meaning. Clearing tables wasn’t just a task; it was an essential part of the guest experience, ensuring smooth and polished service. These roles and terms carried a sense of pride, professionalism, and progression. Today, much of this language and structure seems to be fading away. In many establishments, job titles have been simplified to generic terms like server, runner, or team member. The structured brigade system, which once emphasized teamwork and excellence, has been replaced by a focus on speed and efficiency. While operational flexibility is important, I can’t help but wonder if we’re losing something invaluable along the way. What’s more concerning is that many Food and Beverage Managers today don’t even know these terms. The foundational knowledge that used to define leadership in the industry is being lost. How can we expect future generations of hospitality professionals to learn and grow when those in leadership positions aren’t equipped with this knowledge themselves? These changes reflect larger shifts in the industry. The meticulous Gueridon service and dramatic Flambé service, once hallmarks of fine dining, are now rarely seen. Formal training, which encouraged young professionals to work their way through the ranks, has been replaced by a hire-and-train-on-the-job approach that often overlooks foundational skills. Even the language of fine dining—rooted in the French traditions that shaped the industry—is being left behind in favor of generic terminology. Why does this matter? Because these traditions and terms represented more than just a job—they symbolized a career, a craft, and a deep commitment to excellence. They provided a clear pathway for staff to grow, learn, and take pride in their work. The guest experience was elevated by a team that understood and respected the finer details of service. If we lose these traditions, we risk losing the essence of what makes fine dining special. Hospitality isn’t just about delivering food quickly or turning tables efficiently; it’s about creating an experience, an art form that demands skill, knowledge, and passion. So I ask, are we truly better off without these traditions? Or is it time to reintroduce these roles, this language, and the structured training that made hospitality ?. Trevor Walford
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The Essential Skills Every Waiter Needs to Succeed. Being a waiter is more than just taking orders and delivering food—it's about creating a memorable dining experience for every guest. As a waiter, you are the face of the restaurant, responsible for ensuring that each patron leaves with a smile. Key skills such as exceptional customer service, keen attention to detail, and the ability to multitask under pressure are essential. A good waiter is also knowledgeable about the menu, can recommend dishes, and pair wines effectively. Additionally, being able to handle difficult situations with grace and professionalism can turn a potentially negative experience into a positive one. Continuous learning and improvement in these areas will not only enhance your skills but also open up opportunities for career advancement in the hospitality industry. #WaiterSkills #HospitalityHeroes #ServiceExcellence #CareerGrowth #DiningExperience #WaiterLife #CustomerService #RestaurantPro #HospitalityIndustry #WaitstaffTips
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Has anyone been out for dinner before with someone who always says 'It's their job to clear up' or 'Why are you helping the waiter clear the plates.. its their job'. Everyone is equal. Don't talk down to people just because they are serving you in a restaurant! Your the one that will look like a fool! Let's appreciate the Hospitality Staff who go above and beyond every day to create unforgettable experiences for everyone, even when customers aren't pleasant to staff, they still go above and beyond! 👏 Your passion for hospitality shines through in everything you do, making a positive impact on our team and guests alike. 💼 Your professionalism and commitment to excellence set the standard for outstanding service - thank you for your unwavering effort. 🤝 Your teamwork and collaboration are the backbone of our success, creating a supportive and positive environment for all. 😊 Your warm and welcoming attitude makes every guest feel special—thank you for consistently delivering exceptional hospitality. 👨🍳 Let's celebrate the chefs and waiting staff who make these moments unforgettable. ✨ By embracing innovation, dining becomes an unforgettable journey for every guest. #appreciation #hospitality #recruitment #customerexperince
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No need for second chances. Gecko Hospitality ensures the perfect fit with every executive and management placement in the hospitality and restaurant industry. Count on our proven expertise. #GeckoHospitality #PerfectPlacement #HospitalityLeadership # #ExecutiveSearch #RestaurantIndustry
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Restaurant hostesses and reservations agents play crucial roles in ensuring a seamless dining experience for guests. Here are some reasons why they should be appreciated: 1**: First Impressions They create a welcoming atmosphere from the start. #CustomerService #FirstImpressions 2**: Customer Service They ensure guests feel valued and taken care of. #GuestExperience #ServiceExcellence 3**: Problem Solving They handle issues swiftly and diplomatically. #ProblemSolving #QuickThinking 4**: Coordination They ensure smooth operations with the kitchen and serving staff. #Teamwork #Coordination 5**: Attention to Detail They manage reservations and special requests accurately. #AttentionToDetail #Precision 6**: Ambassadors of the Brand They reflect the restaurant's values and standards. #BrandAmbassadors #Professionalism 7**: Guest Satisfaction Their efforts boost guest satisfaction and loyalty. #GuestSatisfaction #CustomerLoyalty Appreciating their hard work and dedication helps foster a positive work environment, leading to better service and a more enjoyable dining experience for everyone.
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What are the contact points between the rooms division manager & food and beverage manager in terms of cost control? The Rooms Division Manager and the Food and Beverage (F&B) Manager collaborate in several key areas regarding cost control in a hotel or hospitality setting. These contact points typically revolve around shared responsibilities and operations that impact overall profitability and efficiency. Below are the main areas of collaboration: Thanks
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Importance of having a Hostess or reservation agents.
Reservation Agent/ Customer Service/Front desk attendant/Hostess @Maison Mathis Arabian Ranches Dubai
Restaurant hostesses and reservations agents play crucial roles in ensuring a seamless dining experience for guests. Here are some reasons why they should be appreciated: 1**: First Impressions They create a welcoming atmosphere from the start. #CustomerService #FirstImpressions 2**: Customer Service They ensure guests feel valued and taken care of. #GuestExperience #ServiceExcellence 3**: Problem Solving They handle issues swiftly and diplomatically. #ProblemSolving #QuickThinking 4**: Coordination They ensure smooth operations with the kitchen and serving staff. #Teamwork #Coordination 5**: Attention to Detail They manage reservations and special requests accurately. #AttentionToDetail #Precision 6**: Ambassadors of the Brand They reflect the restaurant's values and standards. #BrandAmbassadors #Professionalism 7**: Guest Satisfaction Their efforts boost guest satisfaction and loyalty. #GuestSatisfaction #CustomerLoyalty Appreciating their hard work and dedication helps foster a positive work environment, leading to better service and a more enjoyable dining experience for everyone.
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🌟 Think the hospitality business is just about serving food and drinks? 🤔 I once believed that too, but the reality is much more complex! From managing budgets to training staff, every day brings new challenges that test our skills. 📊 Yet, creating memorable experiences for guests and jobs for hard wokers make it all worth it! 💼 What has surprised you most about your work? Share your thoughts in the comments! 👇 #hospitalitybusiness #businessreality #customerexperience #restaurants #purpose #foodandbeverage #hospitality
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In an age where dining has become faster and more convenient, something essential has been lost: the human touch. At Waiterful, we believe that great hospitality is about more than just quick service, it’s about genuine connections between diners and those who serve them. Waiterful is designed to bring back that personal touch, allowing guests to connect directly with the waiters who make their dining experience memorable. Whether it’s knowing your name, remembering your favorite dish, or simply offering a warm smile, we give diners the chance to build lasting relationships with the people behind the service. We know that the best dining experiences come from familiar faces and thoughtful service. With Waiterful, you can choose the waiter who knows you best, making every visit feel like a homecoming. It’s about creating moments that turn one-time diners into regulars. We’re not just about faster service; we’re about better service, focused on relationships that go beyond just one meal. At Waiterful, we’re working to preserve the heart of hospitality, one great experience at a time.
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