Hiring a CMO is one of the most challenging—and risky—decisions for a CEO: 🔹 Marketing is often critical to the company's growth thesis. 🔹 Marketing is often misunderstood: Everyone THINKS they understand marketing, but often they don’t. 🔹 Marketing ROI doesn't happen overnight: Companies can expect results more quickly than is reasonable. Just finished this season of The Get podcast, which is all about The Race to Reduce Risk in CMO Recruiting. Thank you to my amazing guests for discussing this meaty topic with me: Andrea Kayal Tracy Eiler James Lamberti Melissa Sargeant Norman Guadagno Peter Mahoney Gary Survis Check out the recap episode. There are lots of insights, whether you're looking to hire your next SaaS CMO or looking to be hired. Some highlights on how to reduce risk when hiring a CMO: 🔹 1) Align on timelines for value creation, realizing that "marketing works more like product development than sales." You wouldn’t reset your product roadmap every quarter and expect success. So be mindful that big marketing pivots take time to show results. 🔹 2) Ask candidates upfront questions like: How do you balance short-term results with longer-term brand investments? How would you balance brand-building with demand gen priorities? What's your plan if PMF is weak? 🔹 3) Consider your appetite for brand-building, which can take several quarters of sustained investment. So if the appetite for that is missing, put the resources elsewhere. 🔹 4) Know that if product market fit is slipping, your CMO likely can't fix that alone. 🔹 5) Understand that "the best CMOs add value when they focus on a well-defined ICP and clear growth priorities.” 🔹 6) Co-create the role: Work with candidates to define and refine the role. 🔹 7) Ask for education: Top CMOs are Chief Marketing Education Officers. Ask them to teach you—on ABM, ICPs, or demand strategy. 🔹 8) Test the waters: Consider a fractional or advisory role first to see fit. 🔹 9) Get clear on your company’s needs, expectations, and readiness for change. "Sometimes innovation is needed but not wanted."
Erica, for item #6, would the CMO candidate be treated and paid for this brainstorming and co-creation process? Here's why I am asking. I have examples of CMO candidates who were part of the final 2. They invested 30-60 hours of unbillable time to present strategies, plans, and role definitions. Pro bono. Done in good faith. Then they were passed over for the role. The CEO was "shopping" for the best plan/org chart/role. They received several for free. Double checking on what you have in mind here.
Not any riskier than any other C level person. Probably less riskier than CTO, CPO, CFO…
Everything you said is absolutely spot-on. I’ve never seen a recruiter articulate so clearly what to do when hiring a CMO. Thank you for highlighting the important fact that marketing is more like product development than sales. 🙏🏼
Uh - also incredibly rewarding and with the potential to completely supercharge the business they are working in ??
Erica Seidel, I 💯 agree—marketing is often misunderstood. Everyone thinks they know it because marketing feels intuitive. It’s emotional, subjective, and when done right, it looks easy. But that’s exactly what makes it so challenging. Great marketing isn’t about speaking to everyone; it’s about deeply resonating with the right audience. This ties directly to #7—Ask for education. A great CMO isn’t just executing; they’re also teaching—helping founders, CEOs, and teams understand concepts like ABM, ICPs, and demand strategy. But here’s been one of my biggest challenges: How do you balance being the marketing expert while taking direction from a founder or CEO—especially when their instincts, purely subjective, might sideline the strategy? When do you push back, and when do you adapt—even if it means plans go out the window? Curious how others navigate this balance. How do you ensure alignment while staying true to what you know will work.
Erica, thank you for sharing these valuable insights. The analogy of marketing as product development rather than sales is spot on, emphasizing strategic patience. Aligning expectations and co-creating the role with candidates are key takeaways that can significantly reduce hiring risks. Excited to check out the podcast recap
Everything starts with a market assessment and where your organization differentiates itself in a new/mature industry. Too many jump to tactics and contributions to sales performance. I'm not saying those things aren't important, but it's a wasted effort if you don't know where you are on the map, where you want to go and if those items are in alignment with the corporate mission. The resources needed and the tactics to be deployed are much easier to define if you follow a strategic sequence and get buy-in from leadership.
I couldn’t agree more with the challenges and nuances of hiring—or being—a CMO. Having held that role myself, I’ve experienced firsthand the constant push-and-pull of proving the value of marketing while navigating the widespread misunderstanding of what the role entails. At its core, the CMO-CEO relationship needs to be symbiotic, rooted in trust and aligned goals, but too often it turns into a cycle of constant justification. That’s why I’ve shifted to directing and consulting—where my expertise is understood and utilized without the added weight of misaligned expectations. The insights here, especially around co-creating the role and aligning on realistic timelines, are so critical. Fractional roles and advisory gigs can be an excellent solution for companies hesitant to commit fully. For me, this approach has led to more impactful work, better partnerships, and, honestly, much better sleep! Curious how others have found balance in this space as well.
Those are great insights, with exception to one area you called out. I've known and worked with numerous CMOs, and in my experience it's been rare to come across one that can teach other C Suites, let alone successfully run, ABM and demand strategies. That's why headcount in marketing functions is commonly expanded to include demand gen and/or ABM leaders. I know a very select few CMOs who possess the 2024 chops and beyond to successfully execute those areas.
Executive Search: CMOs, VPs of Marketing, Demand, Growth, Digital, Marketing Ops, Product Marketing
1wRecap episode here: https://theconnectivegood.com/blog/the-race-to-reduce-risk-in-cmo-recruiting-highlights-from-season-6-of-the-get/