Emma Norrish’s Post

Yesterday, I called my GP because I had a bad cough and a sore throat that just wouldn’t go away. The receptionist told me the earliest appointment was in 7 days. Fair enough—I said, "Thanks, I’ll try another clinic." Then they said, "You could see the nurse instead." I asked, "Is it a nurse practitioner who can prescribe medication?" They replied, "No, but they can assess you. You might not even need antibiotics." And then came the kicker: "If you visit another clinic, you’ll have to sign up with us again." At this point, I was ready to hang up. Here’s the thing: I wasn’t worried about signing up again—I just wanted the right treatment to feel better. But they seemed more focused on keeping me as a patient than solving my problem. This made me think: whether you’re in customer service, recruitment, or running a business, the most important thing is solving the real problem—not holding on to people out of fear. Had they said, "The nurse can assess you, and if antibiotics are needed, we’ll make sure you get them," I would’ve stayed. It’s the same in hiring, sales, or anything else. 💡 Are you solving the real problem? Or just trying to keep people from leaving? When you focus on fixing what’s wrong, people trust you more—and stick around. What’s one time you focused on solving, not selling? Drop your thoughts below!

The practice of medicine is demanding and can be stressful. The gratification that comes from doing a good job is an important factor in keeping doctors resilient. But many junior doctors in the NHS face excessive workloads and increasing demands in an ever more challenging training environment. The recent contract dispute has left many feeling demoralised and under valued and worried for their future. This article proposes a number of ways that may help junior doctors rediscover joy in their work, and by finding meaning, purpose and a stronger sense of appreciation, raise their morale and resilience. More on 🔗https://lnkd.in/gvkPyYDn #juniordoctors #workload #gratitude #support #resilience #holistic #holistichealth #holistichealthcare #BritishHolisticMedicineandHealthCare

Good morning, this will be a lengthy post. I believe it is neeeded… A lot of people will blow past this post when they see its contents…. I would encourage you to read it in its entirety and comment if you feel the need. The words are Safe Patent Handling incoming eye roll (another vendor)…. Seems to be a thing of the past right? Ask yourself a few questions, do you have a group of people in the faciiity that is currently and proactively in charge of Daily education and osha best practices of safe patient handling? Do you know what the are? Do you know what your actually total of loss revenue is due to safe patient handling related injuries? How much do you really know about the equipment you are buying? In an era of keeping staff, do you know how many staff mombers you have lost because they feel unsupported and that the workplace is risky? Do you buy catalogue equipment with mostly Homecare made lifts? Did you buy them because you think you are saving money and feel good about your purchase? Do you know what AHCA requires on those lifts for commercial use? Has any facility reading this caught an IJ tag? Now I know this is alot to read and a lot of questions to absorb… but what I am about to tell you may blow your mind. Do you know that it is the law to provide education for your staff? According to AB1136 you need to and it’s important. What is AB 1136? This legislation require an employer to maintain a safe patient handling policy, as defined, for patient care units, and to provide trained lift teams (defined in the law), or staff trained in safe lifting techniques in each general acute care hospital, except for specified hospitals. To shorten the message here a bit, I want to share with you a complete study recently done on 202 SNIFF facilities in Florida. And this was the combined result over a 7 year period on just those facilities...The medical costs related to patient handling claims accounted for 34.4% of the total medical costs ($29,123,800) of the analyzed claims. These facilities were found to not have complete safe patient handling programs starting with quality equipment. The above study was conducted by the National Library of Medicine, in conjunction with PubMEd Central and the Journal of Occupational and Environmental Medicine. A coinciding Study with Osha found this to be a fact when these questions are answered and discovery is had that money is recouped in less than 5 years of initial investment. The percent reduction in patient handling injury costs that you expect to see over time as a result of your safe patient handling program could be as high as 83% . You should consider your costs and benefits over multiple years. Several studies have shown that the initial capital investment in safe patient handling policies, programs, and equipment can be recovered in fewer than five years. From a consulting standpoint, we can help you answer all these questions. Provide a detailed plan and quality equipment.

Demonstrating competency as a chiropractor includes behaving professionally and respectfully and making the proper judgement to support the highest standards of care. Here are 4 simple steps to demonstrating competency ⬇️ 1️⃣ Skills and knowledge • Invest time in Continuing Professional Development (CPD) • Keep up to date with the latest research and innovations 2️⃣ Attitude and behaviour • Be respectful at all times • Act with honesty and integrity 3️⃣ Learning from others • Understand the skills and expertise of other healthcare professionals • Learn from the experiences of others 4️⃣ Recognise limitations • Ensure patients get the most appropriate care by referring them to another healthcare professional, if necessary • Be prepared to ask for help and support Find more tips on professionalism through competency through our guide 👉 https://bit.ly/3Zbn6WG. #Competency #Professionalism #Chiropractic

Are you asking yourself "is a life care planner worth it?” In our opinion, the answer is yes! Things like life care planning, medical cost projections and worker compensation can be too difficult to figure out on your own. Employing a life care planner can take care of some of that stress and ensure that the job is done right! The life care planner will summarize the medical records, Collaborate with treating providers (if applicable). Complete an assessment of the client. Create a written report with future recommendations for that client’s medical condition. So you say, sure let’s call and see which plan is needed; Medical Cost Projection or a Life Care Plan. I am Shaun with 28 years of knowledge, education, training, and experience. Give us a call and we will discuss the best option for you client. Call or text 517-256-5011 anytime. #lifecareplanner #medicalcostprojection #attorneys #paralegals #knowledge #experience #education #training #personalinjury #workerscompensation #clients #medicalrecords

I hope throughout this series you have learned the many ways in which you can participate as a referral agent/revenue sharing partner. In the medical field, as I stated, we have many former medical professionals who have left and entered into the financial services, but most of the reasons that all mention are the same: overworked, underpaid, no family time, disrespect, etc. This message will only hit those who are feeling this, and as I said, if there is interest, please let me know, and I will put together a Zoom with former nurses, doctors, & medical professionals, who have left a profession, and are solely working in the financial services industry as licensed professionals.

Shockingly, 30-40% of Non-Clinical Complaints in Healthcare Start at Reception. Research shows that 96% of patients consider the initial interaction with front desk staff to be a key factor in their overall experience, yet many healthcare facilities overlook this critical touchpoint. Studies indicate that nearly 80% of front desk personnel lack the communication skills to effectively engage with patients and families. As someone who regularly visits hospitals for training, I’ve seen firsthand how an untrained front desk can erode a hospital’s reputation, regardless of the quality of medical care. This first impression is crucial—patients are 4 times more likely to leave a negative review over poor service than over treatment quality. For any healthcare facility, the front desk is more than just an entry point; it’s a gateway to patient trust and satisfaction. Investing in basic communication and customer service training for your front desk team can make a world of difference, helping retain patient loyalty, protect your reputation, and build a truly patient-centered environment. Have you experienced it too?

https://lnkd.in/gxBQtYsu why the surprise? when roughly there is only 1 specialist for every 6000 patient (assuming 10% of doctors trained to be specialist) off course the demand will be high and so does the the remuneration.To over come this then start training more specialist and demand and supply law will find new equilibrium

Recently, while working on the product "Digi-Health," I encountered a poignant moment during discussions with healthcare workers dealing with paper-based medical records. A nurse humorously remarked, "Sir, how many problems can I tell?" 😅 This highlighted the urgent need for solutions in this area. Through this interaction, the nurse shared the top three challenges she faces with paper records: - Patients risk losing critical reports, leading to redundant tests and procedures. - Detailed note-taking on doctor's instructions is time-consuming, calling for quicker documentation methods. - Handwriting inconsistencies and unclear entries cause confusion, emphasizing the need for standardized keywords for clarity. Additionally, an unexpected issue arose as the nurse shared her struggle with reaching home late, linked to inefficient handover processes between shifts due to record-keeping practices. This experience reinforced the importance of direct, open-ended communication to empathize with customers truly. Understanding their daily challenges requires diving deep to grasp their actions, emotions, thoughts, and expressions. #HealthTech #CustomerInteractions #Insights #DirectResearch #Empathy #Learning #ProductManagement #AspiringPM

A Nurse Practitioner just told my team her brilliant "loophole" to own a med spa in Texas: "Just don't call it a med spa!" I had to bite my tongue. Here's why this common "hack" could cost her everything: The Texas Medical Board doesn't care what you call your business. They care what you DO in it. If you're: • Performing medical procedures • Injecting anything • Dispensing prescription products • Treating medical conditions ...you're practicing medicine. Period. And in Texas, only physicians can own medical practices. Non-physicians can own management companies. "But what if I call it a wellness center?" Still practicing medicine. "What about a beauty bar?" Still practicing medicine. "How about a drip lounge?" You guessed it - still practicing medicine. The board isn't fooled by creative naming. They investigate SERVICES, not signs. The penalties? • License suspension • $5,000+ fines per violation • Criminal charges • Forced business closure I've seen NPs lose everything following this "advice." There IS a legal way for NPs to run aesthetic practices in Texas: Through a properly structured MSO arrangement with a physician. Is it more complex? Yes. More expensive? Maybe. Worth it? Absolutely. Because your license isn't just a piece of paper. It's your career. Your future. Your dream. Don't risk it all on a "loophole" that isn't one. Follow for more healthcare law insights that protect your practice and license. #HealthcareLaw #NursePractitioner #MedSpa