🌟End of an era 🌟 Almost seven years ago, I stumbled across a newish brand that seemed to be making waves in the beauty industry called Charlotte Tilbury Beauty. I needed makeup for my wedding and the staff at Westfield were incredibly welcoming. The next day, LinkedIn served me an ad for Head of Commercial at CT. It was fate. I worked in toys, previously dabbling in chocolate puddings, smoothies and pharma… what did I know about beauty? Well, a lot as it turns out. I was good commercially but mostly, I was a customer. I found beauty daunting and confusing. I knew that beauty needed to be easy, and teams needed to be approachable in stores; we needed to give tailored solutions to customers dependent on their needs, whether emotionally or transactionally. Charlotte Tilbury Beauty not only has the best products on the market (just have a look at the category rankings and thousands of reviews), has bonkers and brilliant ideas which we always execute and a phenomenal founder and leader in Charlotte herself, but in the UK, I have the pleasure of managing 700 fierce, passionate, caring, engaged and knowledgeable colleagues. I am eternally grateful to them, our extraordinary global partners (the UK like to push the boundaries) and our retailers who ride with us on this crazy rocket ship of a journey, many of whom I count as friends. But, now, the time is here to tweak my course. More about that another time after a month with the family, but I will now hand over this phenomenon of a team to the very capable Georgina Riva and our SLT of dreams, Valentina Merri-White and Katie Johnson who know EXACTLY how to make magic happen. Having worked with all of them for these last seven years, they have *IT*, I can assure you. Knowing the plans for 2025, the best is yet to come, starting with the launch of our new Global Wonderland in Covent Garden on 9th Jan. It’s going to be spectacular! A huge thank you to the leadership team from over the years too. Bella Burberry in particular. You’ve challenged me, had my back, trusted me and frankly, you’re just super smart! Thank you. I saw this and thought appropriate… “How lucky I am to have had something that makes saying goodbye so hard.” Now go get ‘em UKPP CT Dream Team. Couldn’t be prouder of your journey and I shall be there supporting you every step of the way. Over and out xx
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Emma, what an inspiring journey and a testament to the power of leadership, passion, and innovation in the beauty industry. Y our vision for making beauty approachable while driving commercial success is a model for what the industry needs today. Charlotte Tilbury’s growth under your leadership is remarkable, and it’s exciting to hear about the next chapter for the brand—and for you personally! The Global Wonderland launch sounds like a brilliant continuation of this legacy. Best of luck on your next adventure—your expertise and energy will undoubtedly make waves wherever you go. Looking forward to seeing what’s next!
Wow Emma- huge congratulations on the story you’ve told- please know that you are an inspiration even to those of us whose paths haven’t quite crossed- my 14 year old daughter had to do something for Business Studies and looked at some of the challenges that CT might have faced in the early days- we perused some of your posts together and I am hoping it’s helped her to see how people make their mark. Well done on the legacy you’ve built and wishing you luck for the next venture. 😊🤌🏽
Still hasn’t sunk in that you are going, we are going to miss you. Thank you being an incredible leader and alway supporting me and my development ❤️
I remember your first day like yesterday! It was such a pleasure getting to work alongside you, and have you as a colleague, mentor and most importantly, friend. CT was so much more special with you part of it! And to the next bright adventure, you’ll be epic too! ✨✨🩷
Thank you for everything Emma, you will be very missed ❤️
Our amazing leader!! We will miss you so much! Thank you for all your support - I have learnt so much from you professionally and personally, so excited to see you shine in your next chapter & mostly your new team....wow what a lucky bunch they are ⭐️💫✨
We’ll miss you Emma, been incredibly lucky to work with you these last 3 years, thank you for all your support ❤️
Lovely post, you never would think daunted comes into your mind. Have a brilliant month and look forward to seeing what the next “dabble” is.
Amazing journey and achievements Emma, your passion and drive is infectious and will no doubt serve you well with your next challenge. I won’t forget my CT face massage, thanks and all the best, Steve
Chief Firestarter | Helping ambitious retail leaders be bolder, think bigger and achieve extraordinary | Transformation leadership | Strategy consulting | Executive Coaching | Rebel life design | DM me for more💥
6dI remember back when you were going through the process and I was ‘Charlotte who?’……now my whole make-up bag is full of the magic ✨ It’s been amazing to watch your journey Emma! Can’t wait to see what’s next x