Emily Westall’s Post

Digital transformation in banking starts with improving customer experiences. AI-driven customer service chatbots are revolutionizing the way banks interact with clients, offering 24/7 support, faster response times, and personalized assistance.Imagine a world where customers receive instant answers to their queries any time of the day. AI-powered chatbots in banking make this a reality, enhancing customer satisfaction and reducing operational costs. #Digital_Banking #AIin_Banking #Customer_Experience #AIChatbots #DigitalTransformation #FutureOfBanking

Modern banking means offering customers the right product at the right time. But for advisors juggling dozens of account options, keeping everything straight isn’t easy. That’s where GenAI comes in. For one banking client, we introduced an assistant that: ✔️ Analyzes customer needs and advisor inputs in real-time to recommend the ideal account. ✔️ Provides detailed reminders of account terms, conditions, and benefits, so advisors are always prepared. ✔️ Integrates directly with the bank’s product database, ensuring advice is accurate and aligned with the latest offerings. Advisors can now focus on the human side of customer service, while the assistant handles the complexity. When advisors have the tools to succeed, everyone wins. 📅 Join our webinar on December 3 at 14:00 GMT to see how GenAI helps customer service teams across industries. 👉 Register now: https://lnkd.in/dxqMxxYt

Building customer loyalty is crucial for banks in today's competitive landscape. That's why we're excited to share a new case study exploring how speech recognition technology can revolutionize the banking experience. Our study dives into how speech recognition can: 🔸 Reduce call wait times by up to 92%  🔸 Increase first call resolution by 80%  🔸 Offer 24/7 accessibility for a seamless user experience Discover how speech recognition can help banks build stronger customer relationships and drive business growth. ➡️ Learn more: https://bit.ly/3PIhdO3 #GlobalLogicRomania #banking #customerloyalty #speechrecognition

82% of banks are boosting customer satisfaction with GenAI, transforming every interaction into a personalized experience. From 24/7 service to real-time insights, our research reveals how leading banks are using GenAI to revolutionize customer relationships while improving efficiency. Your GenAI in banking study is ready! See how GenAI is revolutionizing banking relationships. Download the study: http://2.sas.com/6046tTMtu

82% of banks are boosting customer satisfaction with GenAI, transforming every interaction into a personalized experience. From 24/7 service to real-time insights, our research reveals how leading banks are using GenAI to revolutionize customer relationships while improving efficiency. Your GenAI in banking study is ready! See how GenAI is revolutionizing banking relationships. Download the study: http://2.sas.com/6043QRKzT

82% of banks are boosting customer satisfaction with GenAI, transforming every interaction into a personalized experience. From 24/7 service to real-time insights, our research reveals how leading banks are using GenAI to revolutionize customer relationships while improving efficiency. Your GenAI in banking study is ready! See how GenAI is revolutionizing banking relationships. Download the study: http://2.sas.com/6046s4eJ4

82% of banks are boosting customer satisfaction with GenAI, transforming every interaction into a personalized experience. From 24/7 service to real-time insights, our research reveals how leading banks are using GenAI to revolutionize customer relationships while improving efficiency. Your GenAI in banking study is ready! See how GenAI is revolutionizing banking relationships. Download the study: http://2.sas.com/6048tirMC

82% of banks are boosting customer satisfaction with GenAI, transforming every interaction into a personalized experience. From 24/7 service to real-time insights, our research reveals how leading banks are using GenAI to revolutionize customer relationships while improving efficiency. Your GenAI in banking study is ready! See how GenAI is revolutionizing banking relationships. Download the study: http://2.sas.com/6046tOPJG

Very nice infographic with key metrics. See also our new e-book "Customer experience in Banking: How AI-powered automation transforms the customer experience" at the bottom Banks are cashing in on #automation-enabled customer experience to meet high (and growing) demands. Check out this infographic to discover three unique ways banks are putting @UiPath #AI-powered automation to work to meet these expectations.

82% of banks are boosting customer satisfaction with GenAI, transforming every interaction into a personalized experience. From 24/7 service to real-time insights, our research reveals how leading banks are using GenAI to revolutionize customer relationships while improving efficiency. Your GenAI in banking study is ready! See how GenAI is revolutionizing banking relationships. Download the study: http://2.sas.com/6041tdsSb