Francis Kelly’s Post

View profile for Francis Kelly, graphic

Inclusive Recruitment Specialist in Sport, Food & Drink | Neurodiverse Workplace Assessor in Training | Championing Diversity & Inclusion

🚀 Did you know? The average Net Promoter Score for candidate feedback in the recruitment industry is a mere 31 out of 100, with +70 being the benchmark for a world-class experience. At level=, we’re immensely proud to have received over 5,000 reviews in just over three years, achieving an exceptional NPS of 80! 🏆That's 8/10 candidates find our service world-class! In an industry where candidate experience often takes a backseat, we consistently rise above the rest. For us, the candidate journey is everything, especially when it comes to creating inclusive hiring practices. 🌍 When candidates feel heard, they’re not just more likely to engage with you again—they’re also more likely to trust the brands you represent. On the flip side, a poor experience doesn’t just tarnish the agency’s reputation—it impacts the brands associated with it as well. Breaking down the barriers many recruiters or hiring managers put up is crucial to attracting and supporting underrepresented candidates. ☎ My tip for candidates applying for jobs when you see a statement like, "If you don't hear from us in 10 days on job adverts, consider your application unsuccessful," don’t sit back. Take action! Call the agency or organisation, find out who’s handling the role, get their email, and ask when you can expect feedback on your application. Don’t let recruiters or employers create a wall of silence! 🔍 What do you think is the key to creating a world-class candidate experience?

Tamsyn Jefferson-Harvey FMAAT

🌱 Progressive small business accountant focusing on a working relationship throughout the year 🌱

4mo

That's amazing work, and something to be incredibly proud of. Well done to you and the team 👏

Very impressive.

Like
Reply
See more comments

To view or add a comment, sign in

Explore topics