Dr. Paul Bedford’s Post

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Researcher, international speaker and fitness industry expert on retention, attrition and customer experience

You need to track who has and who hasn’t received your onboarding process. Not every new member needs to go through it, but for those that do, you need to identify a success metric. #lunchtimelessons

Ajay Sharma

Product Manager and Customer Success Lead at SHC | I help Health Clubs sell more and reduce labor costs.

4mo

Great point, Dr. Paul Bedford. Tracking onboarding and success metrics is essential for member retention.

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