We need to start to shift our CX focus on GenAI from internal efficiency to how this technology makes customers more efficient. Maria MarinoIlona Hansen Michael Chiu and I worked together to publish the article below in the latest Gartner Business Quarterly.
Just published!
You hear a lot about GenAI, but it's usually about internal productivity gains. Who's focused on benefits for the customer?
Our article, "The Customer Side of AI-Driven Productivity" puts the customer back in focus for your GenAI strategy.
Download the latest edition of Gartner Business Quarterly -- available to all Gartner clients: https://lnkd.in/ghCTBjnz
Host of Orange County Power Players Podcast | Showcasing Top Business Leaders, Entrepreneurs, and Professionals | Elevating Success Stories to Help Build Connections and Grow Your Brand | Let’s Share Your Story!
Such an insightful shift in focus! Prioritizing customer efficiency with GenAI will drive real value. Congrats to you and the team on this important contribution! Looking forward to more!
Just published!
You hear a lot about GenAI, but it's usually about internal productivity gains. Who's focused on benefits for the customer?
Our article, "The Customer Side of AI-Driven Productivity" puts the customer back in focus for your GenAI strategy.
Download the latest edition of Gartner Business Quarterly -- available to all Gartner clients: https://lnkd.in/ghCTBjnz
Just published!
You hear a lot about GenAI, but it's usually about internal productivity gains. Who's focused on benefits for the customer?
Our article, "The Customer Side of AI-Driven Productivity" puts the customer back in focus for your GenAI strategy.
Download the latest edition of Gartner Business Quarterly -- available to all Gartner clients: https://lnkd.in/ghCTBjnz
Is your organization ready to adapt to the changing state of CX?
Our latest report highlights key trends and strategies for CX success.
Join our webinar on July 10th at 9 am PT for expert analysis on top CX challenges and innovative solutions.
Wayne Butterfield, Global Head of Intelligent Automation Solutions at ISG, and Christopher Bryant, Director of Strategic Growth at Nextiva, will cover:
✅ The top priorities for your customers in 2024 (with actionable insights)
✅ Identifying where AI can greatly improve your customer journey
✅ Major CX challenges today (and how to overcome them)
✅ How personalization is key to winning over your customers
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#C5iHumanAImpact#TransformativeIntelligence#GenAI#Innovation#FutureTech#TrustworthyAI#BusinessImpact
Day-2 Strategic Meet 2024:
The Day 2 of our Strategic Meet 2024, was focused on transformative strategies. Insights highlighted how we’re leveraging cutting-edge solutions like AI and automation, streamlining knowledge sharing, and plan for deepening our customer-centric approach.
Key takeaways include:
1️⃣ Centralized Knowledge Base for Agility and Empowerment: With an effective, centralized knowledge base, we’re enabling seamless resource access across teams, reducing dependencies, and fueling autonomy. This shared foundation boosts agility, empowers smarter decision-making, and ultimately strengthens our customer support framework.
2️⃣ Enhanced Efficiency with AI and Automation: AI-driven automation is streamlining our workflows and reducing friction. By automating design, content, and code creation, we’re transforming our website launch process from weeks to hours, delivering rapid, high-quality results that enhance the customer experience and set new standards in speed and value.
3️⃣ Achieved Portfolio Growth and Customer Engagement: Our portfolio has seen remarkable growth over the past year, reflecting our commitment to innovation. We plan to expand with new AI-based solutions and performance tracking tools, to enhance customer engagement and drive meaningful outcomes.
We’re taking bold steps to shape a future-ready organization, leveraging technology to drive excellence and deliver value at every turn. 🌍✨
Let’s continue the conversation! 💬 Share your experiences in the comments!
Benu AggarwalAnil Aggarwal Vijay Rane Murali NatarajanAparna ShankarramanRitika ChughSathya Krishnamurthy#GlobalCenterOfExcellence#TransformationHub#AI#Automation#Innovation#Collaboration#CustomerImpact#StrategicMeeting#TakingBoldSteps#FutureReady
How are you incorporating GenAI and Customer Journey Analytics (CJA) into your strategic approach? Customer Service & Support leaders: GenAI stands at the forefront, enabling personalized journeys that go beyond traditional chatbots. Blend supports clients on this transformative quest
Momentum from GenAI is shaping a self-service revolution, overcoming challenges with a vision for conversational interfaces. Leaders are also investing in CJA to understand interactions holistically.
Check out Gartner's 2-minute POV.
#CustomerService#GenAI#CXRevolution#CustomerInsightshttps://lnkd.in/gEUabXQv
Forrester &. Upland Altify - this will be an insightful session focused on sales technology: the challenges to be aware of and the opportunities you can’t afford to ignore if you’re a seller or a sales leader.
We're just one week away! Don't miss our Sales Technology Convergence webinar with Forrester!
Are you a sales leader tired of juggling a fragmented sales tech stack? It's time to streamline your operations and empower your team with a unified seller experience.
Join Altify experts and Forrester principal analyst Seth Marrs for a webinar on Revenue Orchestration.
Webinar Highlights:
–Forrester's insights on the factors driving sales tech convergence
–Core capabilities for successful Revenue Orchestration
–Leveraging AI to boost seller productivity
–Aligning sales tech with business goals
Date: September 18, 2024
Time: 10:00am CDT / 11:00am EDT / 4:00pm BST
Register Now: https://bit.ly/3XeHQ03
Thanks to Gainsight for hosting an insightful roundtable event at the Olympic Stadium in London this evening.
✅ insightful CS conversation topics: AI in customer success, segmented approach, and customer detractors as an opportunity.
🤝 Knowledgable new network connections to share best practice ideas
#networking#customersuccess#sharebestpracticeAdvanced#curiosity
Ignite business growth with the smartest actions! Join our final Integrated CX webinar - Integrated Actions! Learn from myself and the fabulous Evelin Kremer as we share insights on creating smarter systems, empowering teams, and automating issue resolution. Don't miss the chance—register now! 🌟
#IntegratedActions#InMomentWebinar#IntegratedCX
Big news for Cordial! We've been named a Strong Performer in the Forrester Wave™: EMSP. Our AI capabilities "outshine other vendors" by focusing on productivity and email value. Curious about how we're revolutionizing customer engagement? Here’s form-free access to the full report:
Host of Orange County Power Players Podcast | Showcasing Top Business Leaders, Entrepreneurs, and Professionals | Elevating Success Stories to Help Build Connections and Grow Your Brand | Let’s Share Your Story!
4dSuch an insightful shift in focus! Prioritizing customer efficiency with GenAI will drive real value. Congrats to you and the team on this important contribution! Looking forward to more!