Don Scheibenreif’s Post

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Advising clients globally on the intersection of technology and customers. Global keynote speaker. Co-author of When Machines Become Customers.

See this excellent recap of our 2025 CEO research from my colleague Gabriela Vogel. CEOs are enthralled with AI right now, and they see it as an enabler of growth in what Gartner calls "Dynamic Capacity."Gabi and I are part of a fantastic team that brought the much anticipated research to life: David Furlonger Kristin Moyer Jennifer Carter Angela Kreiter Stephen Smith

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Vice President Analyst Executive Leadership at Gartner

🌟 Unlocking the Future with Dynamic Capacity: The AI Revolution in Business 🌟 Imagine a world where businesses can instantly adjust their operations to meet the ever-changing demands of the market. Picture a retail giant like Abercrombie & Fitch, which uses AI to keep inventory low and agile, ready to capitalize on the latest fashion trends at a moment's notice. This isn't a futuristic dream—it's happening right now, thanks to the power of Dynamic Capacity. 🔍 What is Dynamic Capacity? Dynamic Capacity is the game-changing ability of organizations to leverage AI for rapid and flexible scaling. It allows businesses to adapt their operations, resources, and strategies in real-time, responding swiftly to market shifts, customer needs, and internal challenges. According to Gartner's 2023 CEO Survey, AI is the top technology driving transformation, with 74% of CEOs identifying it as the most significant influence on their industries over the next three years. 💡 Dynamic Capacity in Action: 👉 Production Flexibility: Companies like CSL are using AI to accelerate drug development, dynamically adjusting production volumes to meet demand and innovate faster. 👉 Enhanced Customer Interactions: NatWest Group is revolutionizing customer service by analyzing 55 million interactions with GenAI, expecting to engage in 12 to 14 million meaningful conversations this year alone. 👉 Precision in Mining and Energy: BHP is harnessing AI for predictive maintenance and energy optimization, aiming to do more with copper and support the energy transition. 👉 Revolutionizing Performance Reviews: Accenture employs generative AI to streamline performance management, setting personalized goals and objectives for employees. As #AI continues to evolve, Dynamic Capacity will become a cornerstone of business strategy, enabling organizations to thrive in an increasingly complex and fast-paced world. Are you ready to embrace the future and unlock the full potential of AI in your business? 🚀 📖 Read our recently published 📖 Signature Series: CEO Concerns 2025: The Year of Building Dynamic Capacity led by David Furlonger: https://lnkd.in/enFK6DnZ #DynamicCapacity #AIRevolution #BusinessTransformation #Innovation #FutureReady It has been a pleasure working with all of you: David Furlonger, Don Scheibenreif, Kristin Moyer, Tina Nunno, Jennifer Carter, Angela Kreiter, Stephen Smith

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