Don Packett’s Post

How well do you know your customers, not just as demographic groups, but as individuals? With our connected customer journey platform, you can transform each interaction into a personalized experience leveraging cutting-edge analytics and generative AI to predict behaviors and micro-target customer engagements. Discover how: https://lnkd.in/dMU5ixCN hashtag#ConnectedCustomer hashtag#CustomerExperience hashtag#CustomerInsights

How well do you know your customers, not just as demographic groups, but as individuals? With our connected customer journey platform, you can transform each interaction into a personalized experience leveraging cutting-edge analytics and generative AI to predict behaviors and micro-target customer engagements. Discover how: https://lnkd.in/eukbbPBj hashtag#ConnectedCustomer hashtag#CustomerExperience hashtag#CustomerInsights

How well do you know your customers, not just as demographic groups, but as individuals? With our connected customer journey platform, you can transform each interaction into a personalized experience leveraging cutting-edge analytics and generative AI to predict behaviors and micro-target customer engagements. Discover how: https://lnkd.in/dmJmCkks hashtag#ConnectedCustomer hashtag#CustomerExperience hashtag#CustomerInsights

📣 Coming This November: Text & Voice Features! 📱💬 Get ready to revolutionize the way you connect with your leads. Salesgenix’s new Text & Voice Features are launching soon! Imagine automating customer engagement with instant text follow-ups and seamless voice interactions—all powered by AI. Stay tuned for more details on how this game-changing update will enhance your sales strategy! 🚀 #ComingSoon #Salesgenix #TextAndVoice #AIForSales #CustomerEngagement #SalesAutomation

Continuing with our new interview series with executives leading GenAI adoption: Soho House & Co's CTO, Rajat Dhawan in conversation with Gemma Granados! Dive into this insightful read! :)

Great discussion with Rajat Dhawan, PhD learning how GenAI is creating better customer experiences and more! Follow us as we explore the application of GenAI across industries with Sven Michaelis Joon Yoon Christian Wohlgensinger Dr. Henry Widera Akanksha Mathur https://lnkd.in/dgPx78PQ

I hooked up Slack this week to the AI Model we’ve been training on the complete Census dataset of post purchase and onsite survey responses (millions of customer responses across hundreds of merchants). This means we can conversationally get insight into trends impacting customer experiences, and use this to help reinforce roadmap/testing strategies. At this early stage some of the answers are still a bit more generic than I’d like, but we’re starting to fine tune this model for better context. This is a little example of how easy it is to: Find out common issues around the theme of shipping > Cross reference with sentiment to indicate severity of these issues > Then compare to other topics which lead to poor sentiment to get an idea of impact/priority.  

How well do you know your customers, not just as demographic groups, but as individuals? With our connected customer journey platform, you can transform each interaction into a personalized experience leveraging cutting-edge analytics and generative AI to predict behaviors and micro-target customer engagements. Discover how: https://bit.ly/3WX2tzi #ConnectedCustomer #CustomerExperience #CustomerInsights

At its spring customer conference, Activate Summit, Iterable, the leading AI-powered customer engagement platform, unveiled several game-changing innovations, headlined by Journey Assist – a groundbreaking new feature that harnesses the power of generative AI to revolutionize how marketers build customer journeys. Journey Assist empowers users to create and enhance journeys faster and more intuitively using natural language prompts. This cutting-edge tool addresses the common challenges marketers face when designing complex customer journeys, saving time and boosting efficiency, ultimately enabling them to craft exceptional customer experiences. Read more- https://lnkd.in/gW8aaRjj Andrew Boni

Optimize interactions before they begin. Our framework reduces inflow by offering proactive self-service solutions, minimizing the need for customer contact. Advanced automation analyzes case history, summarizes insights, and equips agents with everything they need to know upfront. Using AI for sentiment analysis, we can customize support even before engaging with the customer. Transform your pre-contact strategy with IntouchAI, where AI meets CX. Learn more here: https://lnkd.in/e7AHpDj6