🚀 Explore the future of customer support! This article covers how AI and Large Language Models (LLMs) are transforming traditional support, driving proactive solutions, and personalizing experiences. Companies like SAP are leading the way to predict issues, boost response times, and create stronger customer relationships. Check it out to see how AI-driven insights are reshaping customer support—and feel free to share if you find it impactful! 👉🏼 https://imsap.co/6042SQKQi #AI #CustomerSupport #Innovation #SAP #SAPSupport #LLMS
John Babic
6d
I remember all the fuss about companies using offshore call centres to handle customer service. There was a keen drive to having onshore, local talent taking calls. I wonder if we will get to the same moment with AI. Those with AI customer service tools being seen as taking the “cheap way out” for customer service and those with real people will become sort after. Or will AI become that good, you just are not going to know the difference.
Jens Nestel
6d
AI augments traditional support methods. Why keep customers waiting?
Co-Founder of Altrosyn and DIrector at CDTECH | Inventor | Manufacturer
6dThe integration of LLMs into customer support systems presents a fascinating challenge in aligning human-like conversational fluency with the structured logic required for effective issue resolution. SAP's proactive approach, leveraging AI-driven insights to predict issues, raises intriguing questions about the ethical implications of anticipating and potentially influencing customer behavior. How do we ensure that these predictive models are transparent and accountable, avoiding biases that could exacerbate existing inequalities?