Derek Fox’s Post

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Founder & Chief Research Officer @ midsail research

So, you’ve conducted an ethnographic study. Now what? Midsail Research has led dozens of ethnographic studies, and many of our clients work with partners who focus on this type of deep-dive research. It's becoming a more widely used method. Yet, I still see a lot of companies approach it the wrong way. The purpose of ethnography is to gain insights that drive real change. The purpose of insights? To inform decisions. So, before you start any ethnographic research, you should be asking: - What behaviors are we trying to understand? - What insights do we need to take action? - How will this influence our strategy? If you’re just conducting research for the sake of it or to check a box, you're missing the point entirely. One of the biggest mistakes I see brands make is not actively seeking to solve a specific problem or enhance customer understanding. They hear “you should do an ethnographic study,” and they’re like, “Yeah, sure, why not?” But I digress. Let’s stay focused. So! You’ve gathered rich, qualitative data. Now what? You’ve spent hours collecting stories and observing behaviors, and the findings tell you that customers deeply connect with a certain product experience. But what happens next? Too often, companies sit on this valuable insight without turning it into action. Here’s what I’d recommend: - Identify 2-3 key behaviors or patterns that stand out - Translate those findings into practical changes (e.g., product development, messaging, customer experience) - Test and measure the impact of these changes over time Ethnographic studies are only as valuable as the actions they inspire. In summary: - Don’t conduct ethnography just to gather stories - Have a clear objective tied to real business decisions - Turn insights into actionable steps - Monitor the impact of those actions Have you run an ethnographic study but are unsure what to do with the insights?

Dan Prudhomme

Segments Defined, Sales Up | VP, Digital Sales | Target Marketing for Entrepreneurs and Businesses | 8 Figures Sold | Follow for Audience Insights, Leadership Growth, and Proven Sales Strategies

2mo

Actionable insights lead to measurable impact, Derek.

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