AI-powered Growth. Author: HAILOs: Competing on AI in the Post-Google World™ - pivotal work on the Art & Science of Strategic AI for revenue growth, competitive advantage and building next generation AI-driven brands.
Q: What is behind Salesforce's Q1 revenue & forward guidance miss? In the QI earnings call, Salesforce CEO Marc Benioff highlighted the company's position to gain from the artificial intelligence (AI) era, saying it's "the beginning of a massive opportunity for our customers to connect with their customers in a whole new way with AI." (source: Investopedia, public record). Summary of performance: 1) Salesforce shares fell 20% Thursday after the company released weaker-than-expected fiscal first-quarter results on Wednesday. 2) Analysts said broader macroeconomic challenges “returned with a vengeance” during Salesforce’s first quarter. 3) Despite the miss, many analysts are optimistic about how the company could benefit from its use of generative artificial intelligence. (source: CNBC). All five of SFDC's tech units contributed to revenue estimates, but Professional Services revenues were a miss in Q1. Salesforce is an AICX Institute Benchmark, and The Institute sees the Einstein Co-pilot as a long-term force to be reckoned with. Mark's phrase above, "...it's the beginning...", however, implies that realization of market share gains in the AI sector and payback for capital investments in both Einstein and the Data Cloud are still in the future. The question is, how far out? The implication? Smaller, more nimble platform & niche players in the AI Personalization space have their window of opportunity now...IF they can execute. The AICX Institute tracks all relevant players in the AICX personalization space - our patented MET-A AI algorithm ranks players by 1) Management Team & Vision, 2) Experience/Customer Impact and 3) Technology Innovation & Velocity. Join The Institute today - membership is FREE to individuals. aicxinstitute.com https://lnkd.in/gGYcGAM2 https://lnkd.in/gbAGbhV9 #cx #martech #ai #aipersonalization #data #datacloud #salesforce #Einstein #martech #marketingautomation #crm #AICX #AICXinstutute