Deepu Jha’s Post

I experience #enshittification, daily! Yes thats a term. When I started using Amazon almost a decade ago, it felt 'just like a wow'. 💚 Everything beat market prices 💚 Deliveries were super fast 💚 Returns were easy 💚 Amazon was Amazin' But now 🔴 Everything is at market price or sometimes more 🔴 Deliveries are erratic and paid for (despite of #Prime) 🔴 Returns does not exist (mostly) 🔴 Customer Service, eh? The term ENSHITTIFICATION (coined by Cory Doctorow) is not applicable only to Amazon but every other tech giant/ Subscription based businesses who solve a problem viz Ola, Netflix, Jio, Airbnb, Zomato, Swiggy, OYO and so on. Eventually bagging the market share and succumbing to profit maximisation, at the price of #trust. Share your experience in the comments if you're going through this too. It's a clear sign that the end is near. BYJU'S is another classic example. Product owners, remember why your users chose you. Keep your product's core stable and reliable. Prioritizing profit over customer trust marks the beginning of a decline. #ecommerce #subscriptions #darkpatterns #ethics #socialmedia #monopsony #chatgpt

A recent encounter with a Swiggy delivery agent left me reflecting on the importance of integrity in our personal and professional relationships. I was pleasantly surprised when the agent refused tip and offered to return my change of INR 45 via digital transfer for a COD Instamart purchase. Although I forgot the episode only to remember today and was baffled when the young man failed to follow through on his promise. Despite being an extraordinary gesture initially, the broken commitment left me feeling like trust had been broken. This experience served as a poignant reminder that trust is hard to build, but easy to break. Proverbs 10:9 inspires and guides me that I will make a conscious effort to uphold integrity in every transaction, verbal or action-oriented, whether personal or professional. It's the small acts of honesty and reliability that can make a significant difference in building strong relationships and earning respect too. Proverbs 10:9 Whoever walks in integrity walks securely, but whoever takes crooked paths will be found out. #IntegrityMatters #TrustIsKey #ProverbsWisdom

As Swiggy's IPO gets ready to list, I look back at my time there in the Finance Engineering team and I really appreciate that I got to work on complex systems that handled massive transaction volumes while maintaining high performance, data integrity, reliability and observability. Working alongside talented engineers, PMs and other stakeholders taught me a lot. Some interesting themes that I was a part of and I think every growing company needs to look at and invest time/resources in were: - Compliance : As a company grows, there are multiple regulatory, legal, governance compliances that need to be catered to. - Reconciliation : Reconciliation is like doing a double-check of your financial records - matching what you think should have happened with what actually happened - Cost Optimization : In today's #tech landscape, efficient cost optimization isn't just about cutting expenses - it's about maximizing the value of every dollar/rupee spent. As an Engineer, it's important to understand the technologies, infrastructure being used and every optimization you can do is a pure contribution to the company's bottom line/profit.

In Swiggy's early days, the delivery process was entirely manual: - Customers would call Swiggy to place an order - Swiggy would call the restaurant to pass it on Today, Swiggy's entire delivery process is handled by advanced tech, fueling a remarkable scaling journey. In an insightful conversation, Swiggy Co-founders Nandan Reddy and Phani Kishan Addepalli share how they scaled operations as orders soared from hundreds to thousands daily. They dive into the challenges and strategies for onboarding delivery executives during this time of rapid growth. Catch the full video here: https://lnkd.in/gScPaUPD

The success of a company reflects when the name becomes a verb. We all Google information, Uber from one destination to another and when we are in the mood for a delicacy- we Swiggy. Started in 2014, Swiggy drastically revolutionized the Indian online food ordering and delivering scene. It is operational now in 500+ cities across India and has expanded to online grocery and intracity parcel delivery too. Since its inception, the sector is slowly but steadily growing and has turned fairly competitive. So what powers Swiggy’s massive operations? Where does data science fit into the interplay between handling customer deliveries, logistics and promotions? And what’s #AI’s role in it all? To give a peek into the behind the scenes of Swiggy the Vice President of Data Science, Goda Ramkumar, joined me in conversation on The SamurAI Code. Together we unpack how data science drives operations at Swiggy and the future of food delivery. Listen here: https://lnkd.in/g2ip2MNN

Zomato and Swiggy’s Biggest Threat Has Arrived! Can They Survive? Swipe through to uncover how this new player is set to shake up the game and what it means for the future of the industry. Don’t miss out! (I appreciate every repost). Let me know your thoughts in the comments below. Also, follow me for more insights.

Ola came after Uber Zomato started the food delivery option after Swiggy Amazon entered the Indian market after Flipkart Netflix entered the Indian market after Hotstar The Lesson? It's All About Execution! And hey, India is a land of hungry customers waiting for your version of success. So don't be afraid to chase an existing dream. Make it your own, make it better, and tailor it to the Indian market. In the end, it's about identifying gaps in the existing service, catering to local preferences, and offering a superior user experience.

Is Zomato secretly pulling up a Indian Amazon Prime? 👀 Zomato recently has made so much noise with continuous innovation and feature deployments. From dominating food delivery, scaling quick commerce, announcement of District, recent acquisition of Paytm Insider, and a flurry of new feature launches, Zomato is clearly carving two distinct paths, “Staying-In” & “Going-out”. What if Zomato’s next big move is creating an all-in-one ecosystem? Imagine ordering your favourite food or stuff, booking tickets or dinner tables, maybe priority access, and streaming exclusive content—all within a single umbrella of a plan. Could this be Zomato’s next big leap, following Amazon Prime’s strategy of creating a seamless, all-in-one ecosystem, redefining the ‘staying in’ experience and expanding its value proposition? Can Zomato Pull this Off? #ProductManagement #ContinousInnovation #Zomato #Amazon #Prime #Strategy #India

How does the Swiggy Bolt feature even work? To answer that question, a few leaders teamed up with Rocky — the OG food blogger and put it to the test by stepping into the shoes of our delivery partners. The result? A speedy, reliable service that doesn't compromise on safety or break any traffic rules. It's the collaborative effort of everyone involved in the process that makes the magic happen. Same Swiggy, just quicker! Rohit Kapoor | Sidharth Bhakoo | Arjun Choudhary | Mayur Hola #Swiggy #SwiggyIndia #SwiggyBolt #WeAreSwiggy

🍔🚲 Swiggy's successful public market debut is no guarantee of long-term success. With nearly half of the Indian new-age tech companies that went public before Swiggy currently trading below their listing prices, the foodtech giant has a lot of work to do if it is to sustain its early performance. Know more now, with today's free read by Ranjan Crasta. Link in the comments.