Dean Winter’s Post

The key elements that lead to stand-out hospitality spaces "I don't know what it is... but there's something about this place." Have you ever read a review like that? It's the goal of every hospitality space. To create an experience your guests will never forget. And while every food joint and hotel is different, they all embody the same core elements that lead to stand-out spaces. 1️⃣ Authenticity - True to their identity 2️⃣ Comfort - Inviting and relaxing 3️⃣ Personality - Unique and memorable 4️⃣ Attentiveness - Goes above and beyond 5️⃣ Innovation - Pushes boundaries and take risks When combined, these elements create an experience that your guest will never forget. Just remember, it's not just about the food or the bed. It's about how you feel when your guests walk out that door.

🌆 A lesson from the world of hospitality for businesses of all stripes. 🌆 Merriam-Webster defines hospitality as ‘generous and friendly treatment of visitors and guests.’ This definition travels far beyond the boundaries of hotels and restaurants. Imagine the impact if your business were to embrace this ethos with all its stakeholders – employees, customers, and partners. This inclusive approach could foster increased loyalty, better teamwork, and a stronger business overall, making everyone feel valued and integral to the business. So, which elements of hospitality will you incorporate into your business today? #Hospitality #BusinessCulture #Generosity #Friendliness

Thinking Outside the Five-Star Box: How to Encourage Innovation in Luxury Hospitality. In the world of five-star excellence, fostering innovation might seem unconventional, yet it's a strategic imperative for staying at the pinnacle. Embracing creativity in luxury hospitality entails thinking beyond established norms. To encourage this shift, consider implementing regular brainstorming sessions where team members are encouraged to share unconventional ideas. Establish a culture that celebrates calculated risk-taking, acknowledging that innovation often involves stepping outside the comfort zone. Furthermore, invest in ongoing training and development programs to empower employees with the skills needed to bring their innovative visions to life. Striking the balance between tradition and innovation is the hallmark of a truly forward-thinking luxury establishment. What are your thoughts on cultivating innovation in the realm of luxury hospitality? #LuxuryHospitality #InnovationCulture #CreativeThinking #BusinessStrategy

💡 "Having the right china is of no value if the person handing it to the guest doesn't smile." 🌟 in McKinsey & Company's article on exceptional hospitality, they reveal a shift in what defines luxury. It's no longer about opulence, but about creating memorable experiences through authentic human connection. At Pro-invest Group , we're embracing this philosophy across our entire portfolio, including standout properties like Kimpton Margot Sydney and Hotel Indigo Melbourne on Flinders where guest experiences goes far beyond the surface. Here’s how we’re redefining hospitality: 1️⃣ People Over Perfection: We believe a warm personality can outshine any fancy decor. That’s why our hiring focuses on individuals who bring genuine care and passion, because a heartfelt connection is the true luxury. 2️⃣ Freedom to Delight: McKinsey says it best: "Guidelines over policies." By giving our staff the autonomy to respond to guests’ needs in real time, we’re making every interaction feel spontaneous and tailored, not scripted. 3️⃣ Sustainability That Speaks: At Pro-invest, sustainability isn’t just a buzzword. Our NABERS-rated properties allow guests to enjoy eco-conscious stays without compromising on comfort. Hotel Indigo Melbourne on Flinders is a prime example of how style and sustainability can meet, setting a new standard for mindful luxury. 4️⃣ Anticipating the Unspoken: By leveraging data insights, we aim to predict guest preferences before they’re voiced. From seamless check-ins to curated in-room experiences, our team is always one step ahead in delivering comfort that feels personal. In today’s world, guests crave connection and meaning. At Pro-invest, we’re redefining hospitality to make every stay more than just a room, it’s an experience, a connection, and a memory. #ProinvestGroup #CustomerExperience #SustainableLuxury #HospitalityLeadership #NABERS Jan Smits, Anthony D. Ursino, Kristi Wayman, Bruce RYDE, Joseph Simmons, Kenza Sebti, Amanda Isacson, Mitchell Morrow, Nicolas Tran Van Vinh

What do members expect from a private club? Personalized service, seamless operations, and the perfect balance of luxury and leisure. 🏌️ Technology like Tagmarshal ensures that on-course operations run smoothly, allowing staff to focus on providing top-notch service. Read the full article here >> https://lnkd.in/dqvTAtzy

The art of hospitality by Danny Meyer, Union Square Hospitality Group 🌟 Excited to share insights from Danny Meyer's illuminating talk on "The Art of Hospitality"! Danny Meyer's insights on "The Art of Hospitality": 1. Culture of Hospitality: Meyer emphasizes the importance of fostering a culture of hospitality within an organization, where every team member prioritizes the guest experience. 2. Hospitality vs. Service: He distinguishes between hospitality and service, noting that while service is a technical skill, hospitality is a mindset focused on making guests feel valued and welcomed. 3. Empowerment of Employees: Meyer believes in empowering employees to make decisions that prioritize guest satisfaction, trusting their judgment and understanding that every interaction matters. 4. Anticipation and Adaptation: He stresses the need for anticipating and adapting to the changing needs and preferences of guests, ensuring that their experience is always personalized and memorable. 5. Community Engagement: Meyer discusses the importance of engaging with the local community and creating spaces that reflect the unique character and culture of the area, fostering a sense of belonging for guests. 6. Continuous Improvement: Finally, he advocates for continuous improvement and learning in the pursuit of excellence in hospitality, encouraging feedback and embracing opportunities for growth. These points can serve as valuable insights for professionals in the hospitality industry and beyond, highlighting the principles and practices that contribute to creating exceptional guest experiences. 🌟In a world where exceptional service often blends into the background, Danny Meyer's philosophy shines a spotlight on the true essence of hospitality. Here are some key takeaways: 👉 Culture of Hospitality: It's not just about service; it's about fostering a culture where every team member is dedicated to creating memorable experiences for guests. 👉 Empowerment of Employees: Trusting and empowering employees to make decisions that prioritize guest satisfaction leads to genuine connections and exceptional service. 👉 Anticipation and Adaptation: By anticipating and adapting to guests' evolving needs, we can ensure that their experience is always personalized and memorable. 👉 Community Engagement: Engaging with the local community and reflecting its unique character fosters a sense of belonging and enriches the guest experience. 👉 Continuous Improvement: Embracing feedback and continuously striving for excellence allows us to learn, grow, and consistently exceed expectations. A good insight into having great hospitality in any business. In order to have a high hospitality behavior you need to have these six emotional skills, kindness, optimism, work ethic, curious intelligence, empathy, self awareness and integrity. #Hospitality #CustomerExperience #LeadershipDevelopment 🌟 Danny Meyer

In Florida, the hospitality sector is not just recovering; it’s innovating, poised for a future bright with sustainability, technology, and unparalleled guest experiences. As we embrace this new era, we’re seeing an exciting blend of luxury, eco-conscious living, and tech-driven services catering to an increasingly diverse clientele. From personalized guest experiences powered by AI to green initiatives that preserve our beautiful state for future generations, the hospitality industry is setting a new standard. And with the influx of new residents, including global icons like Lionel Messi, Jeff Bezos, and Citadel’s CEO Ken Griffin, Florida’s hospitality scene is evolving to cater to every taste and preference, promising not just growth, but a redefinition of luxury and comfort. What’s next for Florida’s hospitality? A journey of innovation, sustainability, and unforgettable experiences. Click the link in our bio for a 3-minute read and explore the business opportunities in hospitality for Florida.

🌍 A Night in Latvia, Feeling Like Italy Recently, I had the pleasure of staying at a charming small hotel DivasUpes in Latvia that had a distinct Italian vibe. The experience was unique, almost like stepping into a Tuscan villa nestled in the heart of Northern Europe. This unexpected delight reminded me of the power of authenticity and adaptability in business strategy. The hotel’s ability to transport its guests to another place entirely was remarkable. It seamlessly blended the warm, rustic charm of Italy with the serene, lush landscapes of Latvia. The attention to detail in the architecture and ambiance made the experience unforgettable, emphasizing the importance of creating a strong, authentic brand identity. This got me thinking about how businesses can benefit from a similar approach: Embrace Uniqueness: Differentiating your business by incorporating elements that resonate deeply with your audience can set you apart in a crowded market. Adapt to Your Environment: While staying true to your core values, being flexible enough to integrate local culture and trends can create a more inclusive and appealing brand. Focus on Experience: Crafting a memorable experience for your customers can build lasting connections and foster loyalty. The hotel in Latvia didn't just offer a place to stay; it provided an experience that left a lasting impression. As we strategize and innovate in our businesses, let's remember the value of authenticity and the impact of creating meaningful experiences. #BusinessStrategy #Innovation #BrandIdentity #CustomerExperience #Authenticity 📍 Did you find this post helpful? Thank you for taking the time to read it. ♻️ Share this post to show your support for 🅻🅾🅲🅺🅴🆁🆂.

Welcome Back to Dreamer Talks! 🎬 ✨ In this New Episode, Chiara and our Executive Broker Umberto Chiti will cover the topic of the Hospitality Business in Florence, its growth in recent years, and how this is impacting the Italian luxury real estate market. In recent years, many players and #international #investors have decided to purchase buildings in the center of Florence, renovate and divide them into luxury apartments by creating a new concept of luxury residences. These kinds of hospitality residences offer numerous services such as gym, spa, wine cellars, lounges, and common areas that make the customer’s experience comparable to a five-star hotel. These properties can achieve significant #ROI if placed in a luxury rental circuit. Today, they guarantee an 8-10% return on investment to those clients who decide to rent them for tourist accommodation. For this purpose, Dreamer has an internal team of analysts in charge of preparing prospectuses for clients interested in buying properties with a business approach. This new luxury concept made our clients more encouraged to invest in Italy. Discover the properties with revenue included in the short-term rental circuit, available in Dreamer’s portfolio. Watch the full episode: https://lnkd.in/g8CCbXKa #RealEstate #NewTrend #Trend2024 #HospitalityIndustry