David C. Smith’s Post

View profile for David C. Smith, graphic

I help Tech Consulting firms get the results they want and stop wasting time and money on marketing.

Trust is declining. Marketing leaders feel it. Are there large forces at play, or is some of it is our “own damn fault” (h/t Jimmy Buffett). The 2024 Edelman Trust Barometer identifies significant skepticism about AI and technology innovation. The public doesn’t fully believe that business leaders can reduce risk and protect information when implementing or using this technology. That’s the larger force: tech marketing teams are attempting to engage and influence an audience with a distinct trust bias. However, closer to home, tech marketing leaders deal with business leaders who are influenced by the, often exaggerated, promise of AI and technology innovation. Firm leaders may believe AI will bring productivity and speed to marketing and are asking marketing teams to do more with less. Sometimes, a lot less. Is that fair? Probably not. But is everything “fair”? Nope. However, as marketing leaders, we must be honest and realistic about impacts, results, and expectations. Here’s how I’ve seen this play out: Firm leader: “We don’t need to invest in strategy and client research because ChatGPT will do that in minutes.” Marketing leader: ....crickets….🦗 Firm leader: “We can increase the quantity of our content, social posts, and ad generation using AI with no additional spending.” Marketing leader: ….crickets….🦗 If unrealistic expectations aren’t discussed and resolved, it creates problems. When unrealistic (but stated) expectations aren’t met, trust erodes. That’s the “it’s our own damn fault” scenario. Marketing leaders must proactively work on trust, even when difficult conversations occur. 𝗕𝗨𝗜𝗟𝗗𝗜𝗡𝗚 𝗧𝗥𝗨𝗦𝗧 If you are a marketing leader of a tech consulting firm and want to build trust in this low-trust world, start with these four (4) actions: 1️⃣ Have difficult conversations and avoid leaving unrealistic expectations unaddressed.  2️⃣ Be transparent about intent, plans, budgets, and results. 3️⃣ Put client and firm success above marketing (vanity metrics). 4️⃣ Be consistent, reliable, and honest. #ITconsulting #techconsulting #trust I’m David Smith, a marketing leader for tech consulting firms. How can I help your firm? ➡️ Becoming your marketing leader (fractional CMO). ➡️ Helping you define your marketing strategy and plan. ➡️ Establishing a marketing system to get the results you want.

  • No alternative text description for this image
David C. Smith

I help Tech Consulting firms get the results they want and stop wasting time and money on marketing.

4mo
Like
Reply

To view or add a comment, sign in

Explore topics