David Rosh Pina’s Post

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Marketing, Branding & Communications Stratagist

The #B2B buying process is complex, especially in the #tech sector. In Israel, where I worked with many tech companies, a recurring issue surfaced: innovative solutions struggled to gain traction due to ineffective marketing. The problem often stems from how #marketing is viewed—many companies treat it as an afterthought, focusing only on promotion and sales, rather than using it strategically to understand the end user’s needs. This approach leads to a common problem: startups and tech firms fail to connect with their target audience effectively because they ignore the consumer’s #challenges. While R&D is vital for solving technical issues, it often misses real-world user pain points. Bridging this gap requires #marketers who understand not just how to sell but how to resonate with the buyer's concerns. The B2B tech procurement landscape is also changing. Previously driven by #IT decision-makers (ITDMs), purchasing has become a collaborative effort involving about 80% of employees, many acting as "Anonymous Buyers." These employees identify solutions but aren't responsible for final approval, and almost 50% of IT purchases bypass formal processes entirely. Moreover, most buyers today hesitate to share personal information—81% avoid contact forms, and 60% are wary of engaging with unfamiliar businesses. Traditional B2B marketing, which targets decision-makers and focuses on lead generation, is becoming less effective, missing valuable leads because tech companies fail to connect with the #employees who research and recommend products. Despite their caution, anonymous buyers can still become high-quality leads if approached correctly. They seek an experience that allows them to research and evaluate options independently. To thrive, tech companies must rethink their hiring strategies. Instead of hiring based solely on language skills or advanced degrees, they should prioritize candidates with a "Consumer Empathy Strategy." The focus should shift to helping #buyers buy, not just helping #sellers sell. Many #Israeli tech companies overlook a key point: as engineering-driven organizations, they risk addressing problems solely from an #engineering perspective. This may emphasize what seems important internally, but buyers' perceptions of value are shaped by context. You can invest in improving product features and still see no change in customer behavior because value is subjective. For example, when buying a smartphone, specs like battery life matter, but so do intangible factors like brand image, packaging, or how the phone feels in your hand. These elements influence decisions, often unconsciously, and the same applies to B2B tech purchases. Yet many tech #CEOs fail to grasp how much these factors impact their buyers' decisions and, ultimately, their company's.

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