David Mayer’s Post

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Senior Partner, Director of Marketing and Customer Strategy

There's been a lot of commentary around Jaguar's teaser marketing so I thought I'd wait a few days before weighing in. I've been a Jaguar owner for the past 11 years, the past 5 with the iPace. I love the brand and particularly love my Jaguar EV which with all the options was priced not too distant from where the future proposition will sit. My aspirational brands are either a McLaren or Aston Martin. I'd hope to be the target market for what's coming. Jaguar is a brand seeking a successful business design Until we know the new strategy, it's impossible to evaluate the brand marketing: - who the target audience is - therefore what matters most to them - what it's going to take for Jaguar to win them People have a natural aversion to changes from the familiar. We found this during rebrands of Starbucks and eBay. That initial visceral response fades pretty quickly. It's also really difficult for a brand to move upmarket, particularly when the current generation of cars will be present on the road (and dealership) for the next decade. However, if the product is phenomenal then people will fall in love with it. We'll find that out in the next 12-24 months. What I think many are struggling with is whether there will be any brand DNA remaining from its heritage. A challenge for Jaguar is that its brand has been abused over the years. While Ford addressed reliability, they lost the sports pedigree and modern British grace, stuck with a design aesthetic from history versus a modern interpretation. Then there are the campaigns where the creative idea would change as every new CMO came in. Remember the 'Villains' campaign anyone? What I think confused people with the teaser campaign was the disconnect from any brand DNA. If it's a total break from the past, why not a new brand? If we don't want the current audience then why use a brand that the rest of the market actively rejects, e.g. here in the US the reputation for poor reliability remains (unfairly in my experience). So my hunch is that we will see authentic brand DNA when we get to see the design direction of the car and a reason for why it earns the right to wear the Jaguar badge while applying that DNA in a novel, contemporary application that earns the right to compete at the higher price point. But let's not kid ourselves, there's an existential business design question for Jaguar that will be tough to solve and it may be that versus the branding that will be the ultimate question of whether Jaguar survives another decade. I for one hope it does

Peter Horst

Board Member, Advisor, Forbes World's 50 Most Influential Chief Marketing Officers

3w

Wise commentary as always. I still wonder though, if they do as you say, and launch an authentic Jag with Jag DNA, then why launch the brand without any trace of that DNA? That might have been the opportunity to highlight the groundwire connecting the Jag history with the provocative future. At the very least they’ve got our attention. And as you say, it’s all just so much navel gazing until we see the reveal….

Simon Glynn

Founder at Zero Ideas | Board member at WePlanet | ex Co-lead of climate and sustainability at Oliver Wyman | By-Fellow at Hughes Hall, University of Cambridge

3w

I agree with this (apart from the bit about loving your iPace, but that's personal). You do a great job of answering Why. The question I have is Why Now? If it all comes down to what the new product will be, which I agree it does, then are they doing themselves any favours by launching the brand in a vacuum, so far ahead of the cars?

Richard Wilke

Guest lecturer and Business Development Advisor

1w

Anyone remember the “sticks and stones” ad campaign that corresponded with the Infiniti brand (a brand that Lippincott created) for Nissan? The ads portraying Japanese craftsmanship and the new Infiniti name and logo came out several months before the car was launched. It caused a lot of consumer confusion and frustration and it resulted in Infiniti cars taking a bit longer to gain traction once they came to market. Obviously Jaguar is a rebrand vs a new brand launch. Time will tell if in this case, launching the brand before the product helps or hurts. It will be interesting to see how things transpire

Matthew Lindner

Growth Executive | Marketing | Strategy | Ops | People Leader

3w

good perspective David. Unless you know the brief, goals and starting point, it's hard to judge. That said, the court of public opinion isn't liking what they saw so far, so I'm sure a lot of interesting conversations to stay the course or adjust.

Valerie Kuznik Boshart

Freelance Brand Strategy, Verbal Identity & Consumer Insights Consultant

2w

Really enjoyed this perspective, thanks for sharing David Mayer !

Dylan Jones

Managing Partner @ Boldsquare | Strategic Counsel, Branding, Marketing, Corporate Communications

3w

Perceptive as always, David.

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