I've been reflecting on my time at PR agencies and how too many teams end up running programs of what I call "empty calories." This is by no means exhaustive but some initial thoughts... 1) Clients set arbitrary and meaningless KPIs, forcing your team to chase down junk placements to keep the business. This can include podcasts you've never heard of before or eMarketingTimesToday or whatever flim flam newsletter they can find. 2) Related, comms has little to no visibility into the product or company roadmap, so their efforts are not building towards anything meaningful. 3) You expect a constant stream of media coverage. This leads the team to create crap pitches that go nowhere and erode media relationships. 4) Junior and middle managers are guiding the PR agency and block access to senior execs in the company. The output is only as good as the input. 5) Your team is writing a lot of press releases. This request often comes from some out-of-touch old coot on the Board. Tell your Board member, respectfully, they have no idea what they are talking about.
I've been there many times and that's so true. That's mainly because your client (most of the time a PR manager, head of comms,etc.) needs to show to his boss that the company has visibility and a lot of clippings to keep his role... but there is no strategy behind all the hard work the PR team does to keep the client. I guess client needs to be "educated" on PR science.
Love this
Yes, well put. It's well past time for agencies to reckon with what companies really need. This industry requires a hard reset.
These are excellent insights and should be considered by comms management. Well done.
Everything about this struck a nerve 💯
Danielle Arceneaux I like your style. This made me think of a organization I was considering doing business with. They told me they wanted one top tier media story every month. The retainer was peanuts and no one had heard of their company.
All true and only the tip of the shaky iceburg.
Hear hear! Totally agree with all your points, work smart!
😅🤣Danielle Arceneaux Here for no. 5
PRWeek Best in Creative Excellence | PRovoke Best Agency Disruption | PRSA Silver Anvil in CPG | Routledge "Invention in PR" Author | My ideas bring tears to your eyes or make milk shoot out of your nose. Sometimes both.
2moI lol'd at the "flim flam" and the "old coot." So good. The "you've never heard of" thing is what I tell clients when they ask about KPIs. I tell clients, "We will only be targeting outlets you've actually heard of." That is so much more important.