Daniel Kempe’s Post

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Co-Founder & CEO at Quuu.co

Churn rates can often feel like that unexpected report card—you brace yourself, not knowing if it will be a wake-up call or a pat on the back. Recently, I came across an article discussing the significance of managing churn rates in SaaS businesses, and it struck a chord. When I reflect on my own experiences with subscription services, I realize how critical it is to understand the reasons behind customer turnover. I once subscribed to a tool that I loved but eventually left due to a lack of engagement from their team. They didn’t make me feel valued, and before I knew it, I was gone. The article highlights how not all churn is bad; it suggests that good churn can actually lead to better engagement and more loyal customers over time. This concept shifted my perspective: it’s not only about keeping customers; it’s about fostering the right relationships. Consider your own customer interactions. Are you actively listening and adapting to their needs? It might be time to evaluate what your 'churn' tells you about your business. What strategies do you use to maintain customer engagement and cut down unnecessary churn? Let’s discuss! https://lnkd.in/es4H7YtW

What Is A Good Churn Rate For SaaS And How To Improve Yours?

What Is A Good Churn Rate For SaaS And How To Improve Yours?

https://userpilot.com/blog

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