Customer Happiness Awards’ Post

It's exciting to see how Reward's international reach continues to grow. This expansion positions the company to better support retailers in the UAE and those looking to establish a presence in this key market. The UAE, with its strong economy and growing consumer market offers significant opportunities for retailers. Reward’s enhanced presence will undoubtedly make it easier for retailers to tap into these opportunities and provide even more value to their customers in the region.

We’re proud to announce we've expanded our partnership with First Abu Dhabi Bank (FAB) - the UAE’s largest bank and one of the world’s leading financial institutions. Leveraging our Global Merchant Marketplace, we’re elevating the FAB Bonus Rewards customer programme with hyper-personalised offers catering to customers’ passions, including sports, dining, luxury, and more. FAB Bonus Rewards members can now enjoy exclusive offers from our partners including Marks & Spencer, Deliveroo, Virgin Megastore and Jimmy Choo. Participating retailers are able to boost customer engagement and acquisition through tailored promotions to FAB’s extensive customer base. Our CEO Jamie Samaha shares: “First Abu Dhabi Bank is one of the largest and most innovative banks in the region, and we’re proud to power FAB Bonus Rewards by pioneering hyper-personalised content. Together, we’re building meaningful connections between retailers and customers across the region while supporting Reward’s mission of delivering $2 billion to customers by 2025.” Read more about the partnership here: https://lnkd.in/gJEHavsP #CustomerEngagement #CommerceMedia #International #FABBonusRewards

Vilas Achuthankutty, General Manager at Al Rostamani International Exchange, explains how the Service Excellence Programme has helped them standardise service delivery, boosting store footfall and customer loyalty. Watch this video to see how Al Rostamani International Exchange prioritises employee happiness and exceptional service. #DubaiChambers #AmbitionInFocus Al Rostamani International Exchange

rePUSHTI at the Arabian Travel Market 2024! Stop by #TT3308 and discover how rePUSHTI is revolutionising the travel industry. Our platform not only optimises costs but also simplifies operations by integrating everything from re-verification to communication in one convenient place. Don't miss the chance to see how we can streamline your operation processes and enhance customer engagement. See you at ATM 2024! #atm2024 #arabiantravelmarket #traveltech

In recent years Prommt has expanded use cases across hospitality, luxury retail, builders merchants and automotive sectors with our pay by link and payment orchestration capabilities for card and open banking payments. Within hospitality, Prommt is applicable to many use cases including the collection of payments for weddings and events. CEO Donal McGuinness highlights this in one of Business Age's recent articles on payments - "With smart payment orchestration controls, businesses can automate payment methods based on various criteria such as transaction value, location, product type, or specific transaction details. For instance, they might choose to accept card payments for initial venue deposits and use open banking for final balances. This approach ensures clients benefit from credit card protections, and helps businesses minimise card fees on larger transactions. Additionally, wedding planners can easily set automated workflows to chase failed payments and present an alternative method to complete the transaction – via bank or card." Read more: https://lnkd.in/edAzQ7yP #sendaprommt #wedding #payments #paybybank

KPMG’s Gonçalo Traquina was featured in Zawya discussing the launch of our Thought Leadership publication, Customer Experience Excellence: UAE 2024. We interviewed more than 1,600 consumers in the UAE about their engagement with 100+ local brands. The top three spots, according to the survey results, were bagged by Emirates, Abu Dhabi Commercial Bank and Etihad. Meanwhile, Air Arabia, HSBC and Deliveroo were the biggest “movers”, demonstrating the most significant improvement since last year as per our metric. Despite concerns about the cost of living, most customers are prioritizing environmental and social responsibility, as evidenced by 58% of young GCC Arabs willing to boycott environmentally neglectful firms. With thanks to Nicolas Boussand for your valuable contribution. https://lnkd.in/dQH_8muR Read the full KPMG report: https://lnkd.in/daWZCEdK

In today’s competitive QSR market, standing out takes more than just great food—it requires innovation and deep customer connections. PJP Investments Group (UAE, KSA, Jordan) with LoyaltyPlant created a loyalty program that leverages gamification to enhance customer interaction and drive business growth. 🚀 Our 8 Pillars of a Winning Loyalty Program outline the strategies that led to Papa Johns UAE's success at the Loyalty360, setting a new standard in customer loyalty within the QSR industry. 👉 Dive into the full article to explore how this unique approach is transforming the QSR landscape: https://lnkd.in/em-Kbm_P #LoyaltyProgram #CustomerEngagement #PapaJohns #MarketingStrategy #BusinessGrowth #CustomerLoyalty #Onboarding #RewardsProgram

🚀 Excited to share my recent experience leading the Organization Design for a groundbreaking loyalty program! 🌟 Detailing the Organisation Design framework for Darna, an innovative digital loyalty program, has been a once-in-a-lifetime opportunity. From dissecting the value chain to understanding channel and customer strategies, translating to capabilities & processes; building scenarios based on the projected P&L; every step of the process has been both challenging and exhilarating. What sets Darna apart is its focus on creating experiences, not just transactions. In a world where customers and retailers crave exclusivity, we designed the operating model to cater to these senses. By developing strategies and tactics that evolve around the needs of our stakeholders, we've ensured that Darna delivers value beyond compare. Commendable job in articulating the strategy by Anuja Jha and Ilham Jallu Here are my key take learning from the program: 1.Loyalty programs cannot thrive in isolation. They must be embraced as a company-wide mission. 2. Listening to employees, retailers, and external customers has been pivotal in shaping Darna into what it is today. 3. One has to map every network nodes in the Operating Model; every node in the OM is built to evolve on the go Darna isn't just another loyalty program—it's a game-changer. As the first-of-its-kind in the UAE, Darna allows our loyal customers to earn and redeem rewards across a diverse portfolio of brands and industries. Check out here: https://buff.ly/4bR5Lcb I'm immensely proud to have been a part of this journey, and I'm excited to see how Darna continues to redefine loyalty in the digital age. Join us in celebrating a new era of customer engagement and experiences! 🎉 #Darna #LoyaltyRedefined #DigitalInnovation Anuja Jha | Ilham Jallu

When Emirates Airlines noticed customers abandoning their flight bookings at checkout, they discovered something interesting: ↳ Traditional payment methods were creating friction ↳ Complex checkout flows were driving away sales ↳ Card processing fees were eating into margins So they made a bold move – they implemented instant bank payments. The results transformed their business: ⚡ Drastically simplified checkout experience ⚡ Significant reduction in payment processing costs ⚡ Higher conversion rates at payment ⚡ Instant settlement of funds By removing payment friction, they turned a major pain point into a competitive advantage. Their customers now complete bookings faster, while Emirates saves on processing fees that used to cut into every transaction. I've seen similar transformations across e-commerce, subscription services, and B2B companies. Looking at your own business - where are payment friction points costing you customers? #payments #A2A #ecommerce

Discover the convenience and versatility of product vouchers for customers, employees, and channel partners. Enhance engagement, foster loyalty, and create unforgettable moments with Edenred. Explore more at https://lnkd.in/davs-Chc #VoucherVersatility #EdenredRewards #SeamlessShopping #TangibleDelight #RewardStrategy #ProductVouchers #CustomerRewards #EmployeeRecognition #ChannelPartnerIncentives #EngageWithEdenred #LoyaltyInnovation #ConvenientRewards #EdenredExperiences