Chief Digital Officer, Chief Information Officer, Chief Analytics Officer, Board Member, Board Advisor
The Results Are In: Intermountain Health's Peaks Region running Epic earned the 95th percentile score from KLAS Research Arch Collaborative on the overall satisfaction of the Net EHR Experience based upon July's 2024 caregiver survey across 300 health systems nationwide. This is a remarkable 20-point jump from an already strong score of the 75th percentile in 2022. A special shout-out to those that lead this optimization movement to Stephanie Hines, Becky Fox, and William (Bill) Manard and to the rest of the team and to all caregivers across the region. "Listen to the needs of your customer, thoughtfully plan the work, then successfully work the plan" I am very proud of this impact to all of the caregivers who use this system that will benefit from their enhanced Epic experience and for the future caregivers that will receive such a high-performing system as the Epic expansion continues. A special recognition to my friend Adam Gale who had the vision in 2017 to create this trusted environment of sharing and collaborating. #proud #experience #makeadifference
How wonderful to see data supporting these results and for the clear focus on making it easy for caregivers to do the right thing.
Mark John
2w
Congrats to the team on an impressive 20-point jump to the 95th percentile! Huge kudos to Stephanie Hines, Becky Fox, William Manard, and everyone involved for driving this success. Your focus on listening to customer needs and thoughtful planning is clearly paying off. Special recognition to Adam Gale for his vision!
That’s amazing - congratulations to the Intermountain Health team and your leadership!
Congratulations to the team that led and earned the achievement!
Bill Spooner
2w
Way to go, Intermountain, inspired by great leadership.
Congratulations to the Intermountain team and for your leadership legacy Craig!
That's impressive and something to be proud of for sure! Congrats to all that were involved.
It all begins with listening to the voice of the customer. He/She who has the best insights into the needs of the customer (internal or external) WINS! Congrats Craig Richardville MBA, CHCIO and the Peaks Division!
Congratulations! Very well deserved!
Creating Healthcare Transparency
2wWe love seeing Intermountain doing so well. Congratulations! And thank you for the amazing care that you have provided to me and my family!