Complex Media - London | Dubai’s Post

Ever wondered how we helped Sephora increase their repeat purchase within their loyalty programme? 👀 Here is one of the secret sauce that had a huge impact on repeat purchase. The Sephora UK loyalty programme had 1 special feature offering 10% off any of your favorite brand for 6 months - "unlimited" you could purchase any product from that brand with the discount. Let's take Huda Beauty as a example - if we were a Huda Beauty Fan, we'd have the ability to use the discount on every product range in her collection - a girls dream yes. Palettes, blushes, foundation, lipsticks. Now to increase cross category purchase we introduced a second "Brands you love discount" - to allow customers to get discount off another category like "Haircare - now you've covered two of your must have beauty categories and receiving discounts off them both! Repeat purchase rates increased by 250% with the introduction of an additional brands you love.

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