Cole Reiken’s Post

I’ve recently wrapped up work on some innovative immersive entertainment projects (behind NDAs), and as I gaze into my crystal ball, I can’t help but wonder—what’s next?🔮✨ To my creative experience and events community: I’m ready to dive into strategic roles where I can shape creative visions, build meaningful partnerships, and bring innovative ideas to life. My expertise includes: 🎨Creative Strategy: Developing cohesive, visionary concepts that transform both experiences and events into captivating, unforgettable moments, and meaningful connections. 🌟Visionary & Strategic Leadership: Merging big-picture thinking with practical strategies to guide projects forward, whether they’re evolving toward their next phase or just starting out.   🤝Partnership Development: Building and nurturing collaborations that drive results across the spectrum of experiences and events. I’m excited to explore new opportunities where my creative strategy, multi-faceted experience, and leadership can bring fresh energy and make an impact. If you or someone in your network is looking for strategic or creative support, let’s connect and make magic together!✨

Congratulations on this incredible journey, Remi! 27 years with Viking is truly remarkable, and your dedication to product and category management, procurement, and product marketing is inspiring. Wishing you all the best as you embark on this new chapter—no doubt, your skills and passion will lead to even greater success ahead. Staying connected and open to collaboration is key, and I'm sure there will be exciting opportunities on the horizon. Let's definitely stay in touch as you explore your next steps! Question for the network: What skills or experiences from long-term roles have helped you navigate new career chapters? #CareerJourney #NewBeginnings #NetworkingOpportunities

🌟 Exploring New Opportunities in Telecom and Technology Leadership 🌟 After over 20 years of enriching experience in the telecom industry, including more than a decade in senior leadership roles, I am excited to announce that I am open to new challenges where I can contribute my expertise in network innovation, RAN solutions, and strategic consulting. 🔹 Key Highlights of My Journey: Successfully led multicultural teams of up to 140 professionals, delivering transformative results in diverse markets. Spearheaded network architecture projects and technological roadmaps, driving $80M+ in sales for mobile and fixed operators. Proven ability to manage complex projects, including LTE network modernization and large-scale consolidations, setting industry benchmarks for execution and delivery. I am passionate about leveraging cutting-edge technology to solve complex challenges, building high-performing teams, and driving business growth. Whether it's leading innovative projects, expanding into new markets, or mentoring the next generation of professionals, I am ready for my next chapter. 📩 If you know of opportunities where I can add value or are interested in collaborating, feel free to reach out or connect with me! Let’s innovate and grow together. 🚀

What if the best answer to a question is another question? In my leadership role in tech, I've discovered the transformative power of responding with inquiries rather than immediate solutions. This approach doesn't merely clarify the intent behind a team member's question; it also deepens their understanding of their tasks. Quite often, this method leads us to discover that the original question might no longer be relevant. I encourage my team to actively propose solutions for each issue they address. This strategy ensures that we are all aligned and fosters a more profound comprehension of our projects. We're cultivating a culture where dialogue, not directives, propels our development forward. Being an effective developer and tech leader, to me, means excelling in asking the right questions, not necessarily having all the answers. —— I'm currently exploring new opportunities and am always open to a chat. If you're looking for a Head of Engineering, Product Manager, or Project Manager with over 15 years of experience, feel free to DM me or reach out for a conversation!

Today marks a new chapter in my professional journey as I was impacted by a layoff. While this is undoubtedly a challenging moment, I’m optimistic about what lies ahead and eager to explore opportunities where I can make an impact. As a Vice President of Customer Experience, I have a proven track record of building customer-first organizations, driving retention and growth strategies, and delivering exceptional experiences that foster loyalty and long-term value. Some of my proudest achievements include: • Reducing churn by 12% YoY and achieving sub-2% churn rates through proactive engagement strategies. • Leading cross-functional alignment to drive $4M in incremental ARR and improve CSAT by 20%. • Scaling Customer Success operations to support 3X growth while maintaining high customer satisfaction. I’m passionate about creating customer-centric cultures and leveraging data-driven insights to transform the customer journey. My experience spans leadership roles in SaaS, IoT, and technology-driven industries, managing globally diverse teams and implementing strategies that drive measurable results. I would greatly appreciate any support from my network—whether it’s sharing this post, connecting me with opportunities, or offering advice as I navigate this next step. I’m open to roles in Customer Experience, Customer Success, Operations Leadership, or consulting on any of the aforementioned, where I can continue building meaningful customer relationships and delivering exceptional results. Feel free to reach out via LinkedIn or email [email protected]. Thank you for your kindness and support—it means the world!

Last month, my journey at Chief came to an end as I, along with some extremely talented teammates, was affected by a recent organizational restructure.Though I'm feeling mixed emotions, the strongest ones are gratitude and pride. I grew immensely as a researcher and UX leader during my time at Chief, and the work I'm especially proud of includes: 🌟 Strategic mixed-methods research to inform Core 3.0, where my work identified key opportunities to iterate on the flagship offering (e.g., adopting a peer advisory model, improving group composition) that resulted in significantly increased member satisfaction 🌟 Championing for the addition of a gold-standard Leadership Assessment into a new Core Premium offering, and owning the partnership with Hogan Assessments, a massive value driver for both Members and Guides 🌟 Pilot testing, iterating on, and scaling two brand-new offerings: Executive Coaching and Executive Education, which are both now available as distinct membership package options I'm beyond grateful to the many colleagues, friends, Members, and Guides who I had the chance to learn from at Chief --- and, I’m so excited for what comes next! I'm eager to find new opportunities where I can continue to grow and make an impact through: 🌟 Strategic user research to inform business-level decisions (I love pilot testing new experiences, and taking big swings to improve existing products!) 🌟 Helping organizations level up their user sentiment and outcomes strategies (CSAT, onboarding/renewal surveys, ROI, outcomes measurement, and more!) 🌟 Bridging user research with my behavioral science background to influence product, sales, and operational roadmaps (I thrive in ambiguous problem spaces and helping cross-functional teams tackle user pain points!) If we’ve crossed paths, please stay in touch—and I'd be very grateful for any new connections or conversations that might help as I'm finding my next opportunity!

People Leaders and Hiring Managers…I’d like to ask for your consideration of Bill Dubberly for the opportunity to join your organization. As I’ve worked indirectly with him the past few years, I have gained valuable insight from him which has positively impacted how me and my team operate more efficiently in our day to day. I believe he could do the same for your operations staff when given the opportunity. #opentowork

🚀 Struggling to Communicate Achievements as a CTO? Defining productivity in tech is a challenge, and it's even more difficult without clear Key Performance Indicators (KPIs). KPIs can be: - Straightforward goals like setting a deadline to reach a milestone. - More complex measures such as evaluating the impact of a new feature on customer retention. At the beginning of my career, I thought the only KPI I needed was the number of tickets resolved. That seemed sufficient until I found myself unable to communicate my team's contributions. This challenging experience taught me the real value of well-defined KPIs. In tech, it's crucial to justify our return on investment (ROI). KPIs do more than quantify success—they narrate the impact of our work and its value to the company. Let’s not underestimate the power of clear and effective KPIs. They're not just about tracking progress; they're about defining and demonstrating success to your team and the company. —— I'm currently exploring new opportunities and am always open to a chat. If you're looking for a Head of Engineering, Product Manager, or Project Manager with over 15 years of experience, feel free to DM me or reach out for a conversation!

Hi network, 🌟 𝐈 𝐚𝐦 𝐨𝐧 𝐭𝐡𝐞 𝐥𝐨𝐨𝐤𝐨𝐮𝐭 𝐟𝐨𝐫 𝐚 𝐧𝐞𝐰 𝐫𝐨𝐥𝐞 𝐚𝐬 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭 & 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐂𝐨𝐚𝐜𝐡 𝐚𝐧𝐝 𝐰𝐨𝐮𝐥𝐝 𝐚𝐩𝐩𝐫𝐞𝐜𝐢𝐚𝐭𝐞 𝐲𝐨𝐮𝐫 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 🌟 Passionate about helping teams thrive and individuals soar, I'm all about making a real impact in 𝐜𝐨𝐦𝐩𝐥𝐞𝐱 𝐝𝐲𝐧𝐚𝐦𝐢𝐜 𝐞𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭𝐬. Whether it's guiding through change, empowering leaders, or crafting killer growth plans, I bring a results-driven vibe to the table. To help you help me, here are more details on what I am looking for. ➡ Working closely with 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐭𝐞𝐚𝐦𝐬 to assess current processes, identify areas for improvement, and develop strategies to drive organizational transformation; ➡ Supporting leadership in 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐧𝐠 𝐜𝐡𝐚𝐧𝐠𝐞 𝐚𝐧𝐝 𝐦𝐚𝐧𝐚𝐠𝐢𝐧𝐠 𝐫𝐞𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞; ➡ Providing 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐜𝐨𝐚𝐜𝐡𝐢𝐧𝐠 to support employees through the transition, address concerns, and ensure a smooth implementation of changes; ➡ Fostering a culture of 𝐜𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐥𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 within the organization. I believe in the power of collaboration and am adept at building 𝐬𝐭𝐫𝐨𝐧𝐠 𝐫𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬 across all levels of an organization, facilitating open communication channels and fostering a culture of trust and transparency. If you're seeking a passionate, 𝐫𝐞𝐬𝐮𝐥𝐭𝐬-𝐝𝐫𝐢𝐯𝐞𝐧 professional to join your team and drive positive change, I would love to connect and explore potential opportunities for collaboration 🤝

What a journey it’s been! From Team Leader to CEO, in just 3 years. The last few years have been an incredible whirlwind of growth, resilience, and transformation. Taking on the challenge of moving from operations to the helm of a start-up tech company, I’ve learned firsthand what it takes to navigate the complexities of a start-up in the tech space—balancing vision with execution, and driving the company forward through some incredibly tough times. I’m immensely proud of the team, the journey, and the milestones achieved. Leading a business through a period of intense transformation has been an experience that sharpened my strategic insight, strengthened my adaptability, and reaffirmed my passion for driving businesses forward. As I take a short breather to recharge, I’m looking ahead to what’s next—whether it’s leading teams through transformation, operational excellence, or finding innovative ways to scale growth. I’m open to new opportunities where I can continue to leverage my experience and drive. Here’s to what’s next! Let’s connect if you’re looking for a proven leader who thrives in the face of challenge. 🚀