CohesionX’s Post

𝐓𝐮𝐧𝐞 𝐢𝐧𝐭𝐨 𝐭𝐡𝐢𝐬 𝐄𝐱𝐜𝐥𝐮𝐬𝐢𝐯𝐞 𝐃𝐢𝐚𝐥𝐨𝐠𝐮𝐞 𝐨𝐧 𝐭𝐡𝐞 𝐈𝐦𝐩𝐨𝐫𝐭𝐚𝐧𝐜𝐞 𝐨𝐟 𝐀𝐈 𝐢𝐧 𝐈𝐦𝐩𝐫𝐨𝐯𝐢𝐧𝐠 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 In this insightful discussion held at the first edition of the 𝐄𝐥𝐞𝐭𝐬 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐍𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐦𝐦𝐢𝐭 𝐨𝐧 𝟐𝟑𝐫𝐝 𝐅𝐞𝐛𝐫𝐮𝐚𝐫𝐲 𝟐𝟎𝟐𝟒, leading experts explored how artificial intelligence (AI) and analytics are transforming the way businesses engage with their customers, while emphasising the need for a balanced approach. 𝐊𝐞𝐲 𝐓𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬: ➤ 𝐁𝐚𝐥𝐚𝐧𝐜𝐢𝐧𝐠 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐚𝐧𝐝 𝐇𝐮𝐦𝐚𝐧 𝐓𝐨𝐮𝐜𝐡: Identifying critical customer interactions that require a personal touch and complementing them with advanced AI to enhance the overall experience. ➤ 𝐑𝐎𝐈 𝐨𝐟 𝐀𝐈 𝐈𝐧𝐯𝐞𝐬𝐭𝐦𝐞𝐧𝐭𝐬: Understanding that measuring the ROI of AI is challenging but essential, focusing on specific use cases and evaluating their impact on core business metrics. ➤ 𝐄𝐭𝐡𝐢𝐜𝐚𝐥 𝐂𝐨𝐧𝐬𝐢𝐝𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: While AI can drive innovation, it’s crucial to address ethical concerns, such as privacy and fairness, to ensure responsible usage of AI technologies. Speakers: ➤ Sai Prasad, CTO - IoT & Digital Engineering, Tata Consultancy Services ➤ Vivek Parihar, Head of Engineering, Purplle.com ➤ Arpit Chaudhary, CTO, GreedyGame ➤ Anand Narayanan, Chief Product Officer, SimplyLearn Watch Here: https://lnkd.in/gvTyw4Hc We understand importance of ongoing learning and experimentation in staying competitive within the evolving AI landscape. The 𝟑𝐫𝐝 𝐄𝐥𝐞𝐭𝐬 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐍𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐦𝐦𝐢𝐭 is here to further explore how AI can enhance the customer journey, alongside industry leaders and innovators.  Express Interest:  https://lnkd.in/gi6GXaev #EletsDigitalNatives #AI #CustomerExperience #BusinessInnovation

2 x Tealium CDP & Pegasystems experts will delve into 1st party data strategies for the AI era, focusing on data quality, governance, and real-time processing to enhance AI models, and how Tealium and Pega work together to enable hyper-personalized CX. Register for this 9th Oct webinar to get an on-demand version send to you! 😎

🌟 Great News! TELUS Digital has been named a Leader for Customer Experience (#CX) Improvement Capability in NelsonHall's 2024 NEAT Assessment for CX Services in High Tech & Automotive! This achievement validated our expertise in: ✅ Pioneering Innovation with Fuel iX: Our proprietary GenAI engine advancing digital-first customer experiences, enhancing operational efficiency and providing centralized governance and controls. ✅ Mastery in AI Data Solutions via Ground Truth Studio: Our data annotation platform and global community of contributors producing high-quality datasets at scale. ✅ Humanity-in-the-Loop Approach: Combining cutting-edge technology with human expertise to foster trust and reliability in every customer interaction ✅ Deep Automotive Expertise: Over 19 years of experience delivering high-quality datasets for advanced systems like ADAS, FOT, and DMS/OMS. To see how we can improve your CX Journey, access the full report here - https://lnkd.in/gnB4tv2P #TELUSDigital #CustomerExperience #AI #AutomotiveIndustry #CXInnovation

🤖 The landscape of customer interactions is evolving with the rise of the Machine Customer. Let's dive into the fascinating realm where algorithms, AI, and IoT redefine traditional customer relationships. What are your thoughts on this transformative shift in how businesses engage with non-human clients? Share your insights below! The concept of Machine Customers presents a paradigm shift in how businesses understand and cater to automated purchasing power. From autonomous ordering to tailored product replenishment, the machine customer era offers new avenues for revenue and growth. How do you envision this impacting businesses in the near future? As the machine customer space expands, businesses are challenged to adapt their strategies to resonate with algorithmic decision-making processes. How should organizations pivot to meet the needs of these non-human economic actors? Share your perspectives on this emerging trend in customer relations. From ethical considerations to operational adjustments, the integration of machine customers raises a host of challenges and opportunities for businesses. How can companies navigate this new landscape to build trust, efficiency, and innovation in their customer interactions? Join the conversation and contribute your thoughts! The future of machine customer relationships is promising, marked by increased autonomy, enhanced personalization, and collaborative human-machine interactions. How do you see this dynamic evolving in the coming years, and what implications do you foresee for businesses and consumers alike? Share your predictions and reflections on the transformative journey of the Machine Customer! ℹ️ For more insights on the rise of the Machine Customer, check out the thought-provoking article shared in the link above. Let's explore the exciting possibilities and challenges that come with this digital evolution together! https://lnkd.in/eS5z8HsF

❗🔈SESSION HIGHLIGHT. Next-Gen CX: The Future of Your Contact Centre 📅 When: 27 Nov 2024, 12:20 - 12:50 📍 Where: Future of the Contact Centre Theatre The future of customer service is here – and it's cloud-powered, AI-driven, and automated! Join Steve, Chief Evangelist at Five9, as he dives into the next generation of contact centres and the cutting-edge technologies reshaping the industry. This session will explore how AI automation and cloud-based solutions are revolutionising contact centres, boosting efficiency, and enhancing customer experiences. Key Takeaways: AI & Automation: How these innovations are transforming contact centres, making them more efficient while improving CX. Cloud-Based Solutions: Discover the power of cloud tech in creating scalable, flexible, and modern contact centres. Future-Ready Interactions: Get actionable insights into preparing for the next generation of customer interactions and staying ahead of evolving customer expectations. Don’t miss this chance to learn from an industry expert and stay ahead of the curve in the ever-changing contact centre landscape! #ccc24 #callcentre #contactcentre Speaker: Steve Blood

🤖 Ever wondered how virtual assistants, customer support chatbots, and smart home devices deliver such accurate and contextually relevant responses? The answer lies in RAG (Retrieval-Augmented Generation) architecture! 🧠 RAG combines the power of retrieving relevant information and generating accurate responses to create smarter, more efficient AI systems 💭 Whether it's providing timely weather updates 🌦 , answering customer queries 💬 , or controlling your smart home 📲 RAG architecture is revolutionizing the way AI interacts with us 👩💻 🤔 Curious to learn more? The details are explained in our latest blog post. Check it out here: 👉 https://lnkd.in/dSyAE3zK #TechInnovation #AI #RAGArchitecture #ChatbotDevelopment

“Can’t wait to meet you at MWC Barcelona! We're excited to explore incredible Generative AI innovations with you that promise to revolutionize network automation, enhance customer experience, and optimize IT processes. These innovations mark the beginning of a new era in business agility and inventive solutions for enterprises. Looking forward to exchanging ideas with our customers, allies, and industry thought leaders. Join us for an engaging conversation! #MWCBarcelona #GenerativeAI #TechTrends"

Specific use cases for gen AI–powered customer digital twins (CDTs) include simulating and predicting what product a customer purchases next, predicting each customer’s churn propensity, analyzing customer behavior to predict future purchasing patterns, and improving customer experience across the customer journey. Together, these technologies leverage real-time data to identify and act on various scenarios, helping organizations efficiently analyze vast quantities of data. #CEO #CIO #CDO #CMO #COO #CFO #CHRO #AI #ML #IoT #bigdata #customerexperience #innovation #digitaltransformation #Leadership

🌟 Excited to Introduce Lumi! Say hello to Lumi, our experimental pre-sales AI assistant at Nieve Consulting! 💬 She’s designed to handle the early stages of customer interactions, answering questions, describing products, and gathering insights—all to make your sales team’s job easier and more impactful. But Lumi is more than just a sales tool. Imagine her in e-commerce, recruitment, healthcare, or even real estate—streamlining processes, delivering insights, and creating unforgettable customer experiences. 🛠️ Want to dive deeper into Lumi’s potential? Read our latest blog post, “From Pre-sales to Customer Support: The Next Wave of Industry-Specific AI Assistants,” on our website. https://lnkd.in/dyB_-Gii I’m incredibly proud of the innovation behind Lumi and the possibilities she unlocks. Curious to see her in action? Try her out at: https://lnkd.in/d3_CpA4X 🚀 Let’s shape the future of customer engagement together! #AIInnovation #Lumi #PreSales #CustomerExperience #GenerativeAI

"Smart Home Hubs: Your central command for seamless control and automation with AI at your fingertips." Unlock the potential of your smart home with central command hubs like Amazon Echo or Google Home! Powered by AI, these hubs streamline tasks, from adjusting lights to managing security systems, all through simple voice commands. Dive into seamless automation and efficiency for your connected home today. #smarthome #ai #automation #turilytix #bigai Dr. Sankar Sree Ph.D