Clay Ritchey’s Post

Elevating the customer experience is crucial for differentiation in the broadband industry. In our latest blog post, Anna Ellison highlights key insights that Troy Cross, Ozmo’s Head of Business Development, presented at Broadband Forum's BASe Technical and USP Summit in Mainz, Germany. At Ozmo, we define customer experience as everything a customer sees and feels while interacting with a company's network. This includes speed, latency, ease of setup and the quality of support when issues arise. Here are some recommendations to elevate customer experience: ❗ Focus on critical moments 🚀 Seamless onboarding ✏️ Proactive education 👫 Consistent support Learn more about how to enhance your customer experience and stand out in the broadband market: https://hubs.li/Q02H5px20

Driving Change Through Technology 🌍 Technology is shaping the world—and your business. At Weinnovo IT, we deliver IT solutions that help you: ✅ Optimize processes ✅ Enhance customer experiences ✅ Stay ahead in the market 🚀 Let’s innovate together. 📞 Connect with us: Weinnovo IT #TechnologyForGood #BusinessInnovation #WeinnovoIT

We understand the importance of building a community to turn satisfied customers into vocal advocates. Our Chief Strategy Officer, Megan Flynn, discusses at the link below how innovation and impactful solutions can drive business growth. Megan Flynn shares her journey of creating better customer experiences, championing collaboration, and cultivating community. Read the full interview here: https://lnkd.in/gXe_sFAy Want to learn how we can bring this experience to your business? Reach out to us at [email protected]. #BusinessGrowth #TandemTheory #MarketingExcellence

Mic drop! Kapture CX is in YourStory Media, talking about the future of customer experience. 🙌  As they put it, 'Kapture has taken the lead to act as a catalyst of change and help organisations differentiate themselves by building strong loyalty.' See how we’re pushing the envelope and advancing CX with smarter, more personal interactions. ➡️ https://bit.ly/3zlypnH Sheshgiri Kamath Vikas Garg Himanshu Garg Gaurav Juneja Jagadeesan Kumar Sanchit Sood

Celebrating CX Week In celebration of 𝐖𝐨𝐫𝐥𝐝 𝐂𝐗 𝐖𝐞𝐞𝐤, here’s a key tip: 𝐌𝐚𝐩 𝐘𝐨𝐮𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 to create seamless and satisfying customer interactions. 🔹 𝐈𝐝𝐞𝐧𝐭𝐢𝐟𝐲 𝐤𝐞𝐲 𝐭𝐨𝐮𝐜𝐡𝐩𝐨𝐢𝐧𝐭𝐬. 🔹 𝐆𝐚𝐭𝐡𝐞𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐟𝐞𝐞𝐝𝐛𝐚𝐜𝐤. 🔹 𝐔𝐬𝐞 𝐀𝐈 to streamline and personalize their journey. Let’s use this week to focus on transforming customer interactions into lasting relationships! 🌟 Curious about how to elevate your overall customer experience strategy? Check out my latest 𝐘𝐨𝐮𝐓𝐮𝐛𝐞 𝐯𝐢𝐝𝐞𝐨, where I introduce 𝐍𝐞𝐱𝐭𝐆𝐞𝐧𝐂𝐗𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 and share insights on 𝐂𝐗 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬, 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬 𝐦𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭, and more. https://lnkd.in/eV9G52SN #WorldCXWeek #CustomerExperience #CXTips #CustomerJourney 𝐖𝐚𝐧𝐭 𝐭𝐨 𝐞𝐱𝐩𝐥𝐨𝐫𝐞 𝐡𝐨𝐰 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐣𝐨𝐮𝐫𝐧𝐞𝐲 𝐦𝐚𝐩𝐩𝐢𝐧𝐠 𝐜𝐚𝐧 𝐛𝐞𝐧𝐞𝐟𝐢𝐭 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬? 𝐋𝐞𝐭’𝐬 𝐜𝐨𝐧𝐧𝐞𝐜𝐭!

📣 CX people and service designers in Norway: keep your calendars open on Tuesday 24th of September!! My former employer Telenor and my talented colleague Ivar Martin Lyngve are arranging an open JourneyOps event the will be held in this September at Telenor Expo, Fornebu. 😀 What is JourneyOps by the way? Organisations struggle to execute the visionary Customer Experience strategies. There's a significant gap between strategic vision and its actual implementation. To succeed, the organisation needs to transform into a customer-centric entity. JourneyOps is a platform ande community for individuals and organisations to share and learn from each other how to succeed in customer-centricity with the help of customer journey management. #cx #journeyops #customerjourney #customerexperience

What does it take to effectively boost productivity and engagement with reimagined collaboration and customer experience? These are some of the key highlights unveiled today at #WebexOne. I’m looking forward to seeing what’s coming in the next few days! #EffectiveCollaboration #AmplifiedCustomerExperience

How Team Alignment Fuels Success in Business Join us as we explore the power of team alignment and technology in creating exceptional customer experiences. Discover how to leverage the flywheel philosophy to integrate marketing, sales, and customer service for seamless interactions that keep your business thriving. #FlywheelSuccess #TeamAlignment #CustomerExperience #BusinessStrategy #TechnologyInBusiness #TeamDynamics #Collaboration #MarketingIntegration #SalesAndService #ExceptionalService

💫How do you make sure customers can find the products they want on your site? I'm going to discover how Peter F., Product Lead at MONY Group plc has used experimentation to improve their customer journey. We'll be discussing: - Enhancing the way customers find and compare products - Testing strategies to make the experience more engaging and enjoyable - Optimizing onboarding and re-engagement Join us to discover how to create a better experience that makes it easy for customers to find what they need and stay loyal. 💙 Click the link in comments to register 👇 #brandloyalty #drivingengagement #customerjourney

Join the Earlyone Partnership Program and help transform customer experiences globally! 🌍 Here are the benefits of partnering with Earlyone: 💸 Continuous revenue through a revenue-sharing model 🔄 Cross-selling and up-selling opportunities 📈 Service expansion 💰 Competitive pricing and reliable support 🤝 Free support for both your company and your end-users" #Partnership #CustomerExperience #Earlyone