CirclePe’s Post

I Tried Swiggy for a Week – Here's What Happened... I started delivering for Swiggy around 8 months ago. Why? I needed to buy a laptop for my brother, but I didn't have the money, so I thought, why not try Swiggy? I had heard rumors that people could make around Rs.1500 - Rs.2000 a day. I was already working as a designer in a company, so I had about 3-4 hours after my job that I could dedicate to food delivery. However, there was one more obstacle—I didn't have a vehicle, so I rented a bicycle from MYBYK and started delivering food. On the evening of December 3rd, I began my first delivery shift. Everything was going well until I delivered a pizza to the wrong floor because the customer had made a typo in their address, which I was unaware of. It wasn’t my fault. While I was on my way to deliver the next order, I received a call from a Swiggy representative. He said, “You delivered an order to the wrong floor.” I replied, “Nah, I delivered it correctly.” He then said, “The customer told us that the order was not delivered, so we needed to confirm with you.” I simply said, “Okay,” and the call ended. Five days later, I received my earnings, but they had deducted the amount for the order that was incorrectly delivered due to the customer’s mistake. They took Rs. 218 from my hard-earned money. By the end of the week, I made around Rs. 600 after the deduction, and I was so frustrated I felt like confronting both the representative and the customer. This experience made me reflect on a time when I had made the same mistake with a delivery guy and the driver didn't get his money. I felt terrible, not because of the lost Rs. 218, but because I realized that every delivery partner likely faces similar situations due to customer typos and address errors. So, what's the conclusion? I never request refunds for my own mistakes anymore, and I now greet every delivery driver with appreciation when they bring my order. Please don’t make things harder for them governments are already doing enough of that. Delivery drivers are human, too. Peace.✌🏻 #FoodDelivery #Swiggy #Exeperience #PersonalStory #Horrible

There is a big issue with swiggy!!! I just experienced that failure of Swiggy's payment process can cost you your hard earned money!! A credit payment failed, but Swiggy accepted the order and converted it to COD without consent!! I requested cancellation as I didn't want to pay in cash or UPI and would order the same through other option. They charged me cancellation fees equal to the order... For "Failed payment" which had my money deducted from credit card account, they said they will refund the amount after 7-8 days!! Punishment to customer for ordering through Swiggy on credit card..? In this case Swiggy shouldn't have accepted and converted the payment option without consumer's consent. This is like a scam...even if Swiggy don't intend it. After long arguments, they reversed the "charges" for cancellation..!

As a loyal customer of Swiggy, I've experienced #firsthand the #frustration and #inconvenience that can arise from missed orders and delays in delivery. It's disheartening when the seamless #experience we expect is disrupted by issues such as delivery partners being #unreachable, #carelessness in fulfilling customer orders, and #frequent #cancellations. What's even more disappointing is the attempt to placate customers with free #coupons as a form of #compensation for these misses. While the gesture is appreciated, it falls short of addressing the real issue at hand. Cancelling orders and refunding #money simply cannot compensate for the valuable #time and energy we #invest in waiting for our orders to arrive. As consumers, we choose Swiggy for the convenience and #reliability it #promises. When these promises are broken, it erodes the #trust we have in the service and leaves us questioning its reliability. It's time for Swiggy to step up and take #accountability for these shortcomings. Rather than relying on band-aid solutions like free coupons, the focus should be on implementing measures to prevent these misses from occurring in the first place. This could involve improving #communication with delivery partners, enhancing quality control #processes, and prioritizing customer satisfaction above all else. As customers, we deserve better. We deserve a service that consistently delivers on its promises and values our time and patronage. It's my hope that Swiggy will take heed of these concerns and work towards providing a more reliable and seamless experience for all its customers. #CustomerExperience #ServiceReliability #SwiggyImprovement 🍔🚚🛒

🌟 A Lesson in Delivery Economics: Why Cash Isn't Always King 🌟 Recently, I placed an order through Swiggy Instamart and opted to pay in cash. To my surprise, the delivery driver insisted on online payment instead. Curious, I asked him, "Why not cash?" He explained, "After a certain threshold, we have to go to the bank, wait in long lines, deposit the cash, and then send it to Swiggy often times missing out on valuable peak delivery hours when we could be earning!" 💰⏳ This conversation highlighted a significant pain point for delivery drivers. He mentioned that Swiggy often won't assign them deliveries after that cash threshold is reached, which could make their job even more challenging. Whether that’s the full picture or not, it made me think about the realities they face. While I may not have the experience to suggest changes to their systems, I can advocate for a simple shift in our behavior as consumers. If we all choose to pay online, we can help support these hardworking drivers in maximizing their time and earnings. Let’s make the process smoother for everyone! 🙌💻✨ #DeliveryDrivers #SwiggyInstamart

Swiggy and Zomato, both are solving a problem, not a grave problem but still a good problem. Still they have to give cashback to lure in the users. Is there an inverse co-relation between how grave the problem is and the cashback and incentives being provided to the user to avail the service? #userexperience #cashbacks #userproblem

🌧️ A Little Thoughtfulness for Our Delivery Heroes in the Rain 🌧️ We’ve all experienced the convenience of ordering food or essentials during the rainy season. But have you ever thought about the delivery person braving the storm to get your order to you? Here’s a small request: 🚴♂️ Don't keep them waiting! When your delivery is on the way, track their location on the app. As they get closer, be prepared to step outside and collect your order quickly. 🙏 Why this matters: They’re out there facing the rain, traffic, and delays, often on bikes or scooters, just to ensure your meal or package arrives on time. The longer they wait, the longer they stay in the rain, increasing the risk to their health and safety. A little kindness goes a long way—help them finish their day quicker and safer by reducing wait times. So, the next time your delivery hero is en route, keep an eye on the app and step out when they reach your place. Let’s make things just a bit easier for them, especially during these tough weather conditions. 🌦️ Stay dry and show some love to those who make life easier, rain or shine! 🌦️ Zomato Blinkit Zepto Rapido Uber Eats Domino's Swiggy bigbasket.com Dunzo Amazon Flipkart Delhivery Shadowfax Ecom Express Limited #DeliveryHeroes #RainySeason #BeConsiderate #SupportDeliveryWorkers #TrackAndCollect

I believe buyers are well aware of the costs they are paying, and the convenience provided by services like Swiggy and Zomato is quite affordable. Additionally, these platforms offer coupons when there are issues with the food or their partners, something you wouldn't get if you went to a restaurant. The current method of calculating these costs isn't appropriate, especially when presented with large, incorrect numbers. To determine the actual price, one should calculate on an individual basis, considering a person's transit costs and travel time in monetary terms. #CustomerExperience #Convenience #FoodDelivery #Swiggy #Zomato #Affordability #ConsumerAwareness #CostCalculation #TimeValue #Efficiency #marketing

I have always been an advocate of quick-commerce and delivery platforms like #Swiggy, but recent events have made me rethink my stance. Today, I placed an order using Swiggy Genie, expecting the usual hassle-free experience. What followed was anything but. The delivery executive conveniently picked up my paid order and then... canceled it. Daylight robbery! But the real ordeal began afterward. When I reached out to Swiggy’s customer support, they initially lied that the order was never picked up—contrary to the restaurant’s input. When I asked to speak directly to the delivery executive, he shockingly started abusing me, right in front of the customer support representative. And what did Swiggy do? They tried to shift blame and offered to attempt re-delivery—in 3 more hours as per their policy! Let’s pause and think for a moment: a customer who’s already waited for 45 minutes, engaged in a back-and-forth argument, lost their money and has now been verbally abused, is expected to wait an additional 3 hours for food? The issue is not just the misbehavior of one individual—it’s the systemic lack of accountability and empathy. What’s most disappointing is how casually the incident was handled by Swiggy. In their quest for scale and profitability, platforms seem to have lost sight of the most basic premise of customer service. Tagging Sriharsha M. Rohit Kapoor because I believe such issues need to be addressed at the top level. #CustomerExperience #Swiggy

Swiggy Customer Care over the years: 2020: "Sorry for the inconvenience. Please take a full refund on the food you've ordered and a 1% share of our company as a token of apology." 2021: "Sorry for the inconvenience. Please take a full refund on your order." 2022: "Sorry for the inconvenience. Please take a coupon for the full amount of the order." 2023: "Sorry for the inconvenience. Please take a partial refund on the order." 2024: "You should've ordered from Zomato, suffer now." #swiggy #zomato