Churned’s Post

You are competing with AI. How do you view that sentence? Are you competing against AI, or are you using it to our advantage? In the realm of customer success, I see AI as our most powerful ally. It’s not about replacing us—it’s about amplifying our capabilities. Embracing AI allows us to maintain our human touch while enhancing the service we provide where it truly counts. How are you using AI in your role in customer success? If you’re early in your your AI journey or just want some different ways to see AI in action, check out my recent talk at Matik’s Scale + CS Summit for practical tips on enhancing customer interactions through AI (link in comments). PS. thank you Dharmesh Shah for the thought-provoking post. #CustomerSuccess #AI #Innovation

Just published in American Business magazine on balancing AI hype with real customer value. In the article, I dive into the crucial questions we should ask when implementing AI: 1. What problem are we solving? 2. How will we measure improved customer experience? 3. What trade-offs are we making? I also share a personal experience with an AI feature that added zero value to my workflow, highlighting the importance of purpose-driven innovation. The key takeaway? AI is just a feature. It needs to solve real problems and drive better customer behavior. If it doesn't, why implement it? What's your approach to ensuring AI truly enhances your product? Let me know in the comments. https://lnkd.in/ePeG4pwV #AI #ProductDevelopment #CustomerExperience

10 Reasons You Might Need Help with Your AI Product: 1. You’re starting with the solution, rather than the data or problem. 2. You're unsure how users interact with your AI. 3. You're focusing only code and not data. 4. Your teams are working in siloes. 5. You’re not curating or tracking data sets. 6. You're forgetting to keep versions of your AI models. 7. Your users worry how their data is used. 8. You focus only on 'functional' benefits of your products 9. Your AI product market fit is 'build it with AI, and customers will come' 10. Buyers can't tell the difference between you and your competition Did I miss anything? #datascience #ai #productmanagement #ml #product.

Did you know that AI is mastering the art of personalization? Using advanced text classification, companies can now detect specific preferences and make tailored recommendations like never before! From customer sentiment to niche preferences, AI is redefining how we interact with data. How are you leveraging AI in your business? #Innovation #AI #Productivity #Personalization

Feeling overwhelmed by AI as a product manager or leader? 🤖 🤯 I just published a blog: "From Overwhelmed to Empowered: AI for Product People" Here are the 4 strategic steps to get started: 1. 📖 Understand How AI Works 2. 🔎 See What AI Products are Gaining Traction 3. 💻 Get Hands-On with AI Products 4. 🥊 Research Potential Competitors Why this matters: AI isn't just hype—it's a strategic lever for product innovation. Full blog link in comments. What have you found helpful with AI? #ProductManagement #AIStrategy #TechInnovation #ProductLeadership

🚀 The future of customer service is here, and it’s powered by AI. Imagine a world where your business runs 24/7 with a personalized AI assistant that never sleeps. This assistant anticipates customer needs before they even ask—think of it as fortune-telling, but for customer service. 🔮 Companies leveraging advanced sentiment analysis tools will not only meet customer demands in real-time but will put the competition that lags in the dark ages of inefficiency to shame. Wake up! If you’re not integrating AI into your operations, you’re signing your own death warrant in the business world. The choice is simple: embrace the future or get left behind drowning in a sea of inefficiency. 🌊 #AI #BusinessRevolution

🌟 Curious about how AI is reshaping businesses across industries? Artificial Intelligence isn’t just the future—it’s now. From automating tasks to gaining deeper insights into customer behavior, AI is transforming the way companies operate. But what exactly does “Utilizing AI in Businesses” mean? Think about automating repetitive tasks, predicting customer preferences, enhancing productivity, and creating personalized experiences—all of which are possible with AI. With such a broad scope, it’s not surprising that businesses worldwide are finding new ways to harness AI’s power every day. Are you curious about which area could benefit your business most? Share your thoughts in the comments, and stay tuned as we break down some of these exciting possibilities! 👇 . . . #AIInBusiness #FutureIsNow #BusinessStrategy #utilizationofaiinbusinesses #DigitalTransformation #BusinessConsulting

Using AI for better sales can really help businesses. AI suggests the right products to customers at the perfect time. This makes customers happy and increases sales. When customers find what they need easily, they feel special and valued. AI can also save time for sales teams by automating tasks. By using AI, businesses can understand their customers better and meet their needs quickly. This leads to a win-win situation for both the business and the customers. #ai #sales #customerexperience #businessgrowth #aiinsalesforce #customersatisfaction

With AI being such a hot topic, change leaders have shared in our recent roundtables how they take advantage of AI tools. They use AI to: 📊 Distill qualitative data When sending surveys to 5,000+ employees, quantitative questions used to be the only way to go. Now, by feeding data into an AI tool, change leaders can have vast amounts of qualitative data summarized into actionable insights, in moments. 🗣 Create initial messaging for different segments What words will resonate with the engineering department? Or with the sales department? AI tools can create great starting points for segmenting communications, from one key department to the next. #AI #ChangeCommunication #ChangeMetrics #LeadingChange