Global Retailer's Success Factors
As the #retail competitive landscape intensifies, #customers are building strategies to differentiate and avoid being squeezed in the middle. Few of the strategies are:
1️⃣ Building their global corporate #brand to win loyalty and achieve differentiation, aligning every spectrum of the business to support their positioning, e.g. price-value positioning, shopping experience, merchandise #assortment, #privatelabel, #visualmerchandising, #storelayout, #customerservice and #marketingandcommunication
2️⃣ Segmenting store formats
▶ To cover different channels (i.e. embracing online retailing, launching innovative store formats, expanding into #conveniencestore etc.)
▶ To target valuable #shopperprofiles and purchase attributes (e.g. value, premium, ethnic, health, ethnicity, age and lifestyle)
3️⃣ Aggressively adapting their offerings to support their positioning and meet shopper needs
▶ Building, refining and expanding their range of private brands providing choice at different price points and building profit margin. (e.g. range of private brands, innovation to cover white spaces etc.)
▶ Obtaining from manufacturers the exclusive products and brands and adapting to meet price points, drive differentiation and support their positioning
▶ Customizing communication and promotions to specific shoppers through the use of technology and #shopperinsights (e.g. leveraging their loyalty card data or purchase history)
4️⃣ Optimizing their #businessmodels to improve #ROI and adapt offerings
▶ Decentralizing decisions to improve local shopper and competitive knowledge, and speed up decision-making
▶ Franchising stores as a way to improve local knowledge, but also cut structural costs and reduce risks during expansion.
▶ Developing innovative supply chain and operational models to cut costs
For deeper insights or to train your #salesandmarketing teams on #customermanagement best practice, mail us at hello@boilingpoint212.com
Till then, stay tuned👍
Principal - RentinMN
2dInteresting article. After watching the latest earnings season I would agree. So many things were going in the right direction 2021/2022, however Target has lost significant share over the last several quarters and Walmart is taking the proverbial lunch money on the higher income end. “Target’s window to act in light of these competitive dynamics is closing fast” rang true.