Chris Whitney’s Post

Part 2: Enhancing b2b user research with AI: Introducing AnAÏs, our virtual design persona. Read more on testing the basic knowledge of generative AI tools from Hugo Cusanno, PhD here 👉 https://lnkd.in/gKSN4uNW. #ai #productexperience #UserResearch #Design #Person #ChatGPT #pim #productinformation

The explosion of AI fuelled by ChatGPT has meant that deploying a knowledge base chatbot (a ChatGPT-like bot that is trained on your knowledge base) has become easier. So for many retailers it has become like a baby-step into the world of AI. But should you making a bigger step than this? Here's how you can get started, some things to watch out for, and how you can go beyond the knowledge base bot. https://lnkd.in/eud_9v4q #customerservice #Ai #customerserviceAI #CX #customerexperience #chatbots

There is no denying that AI has changed the world that we live in. This industry is projected to have a global market value of between 2 and 4 trillion dollars by 2030, and has hit milestones that have taken previous tech giants years in just months. It is easy to see why AI has become so popular among businesses. But how do customers feel about the use of AI? Especially when AI is replacing positions that previously would've been filled by a human. Read more here: https://heyor.ca/AANtHW #ConversationalAI #AIChatbots

If you’ve ever chatted with an online customer support agent or asked Siri what the official state bird of Rhode Island is, you’ve interacted with a chatbot. These handy digital assistants are great at answering simple questions and performing basic tasks, but in the era of generative artificial intelligence (AI), they can feel pretty limited. Ask Siri for a list of your most important sales prospects by region and it’ll probably offer to Google it for you. An AI agent, on the other hand, is like having a digital AI assistant built into your workflow. Need help prioritizing your top sales prospects for the day? Looking for a quick summary of the service team meeting you missed this morning? Hitting a creative wall and need some marketing copy tailored to your customer demographic? An agent that’s grounded in your company’s unique data can help you with all of that. Still, given the conversational nature of both, it’s natural to wonder where chatbots end and agents begin. Read on to find out. #salesforceai #salesforcechatbot #einsteinai #customerexperience #customerservice

Chatbots are revolutionizing the business world, making customer interaction seamless and automating time-consuming tasks. The blog 'Hire a ManyChat Developer' highlights the impact of these AI-driven tools. ManyChat, in particular, stands out as a top choice for businesses aiming to enhance efficiency and improve customer service. For any online business, leveraging the capabilities of ManyChat can be a strategic move towards future growth and success

The blog 'Hire a ManyChat Developer' underscores the transformative role of chatbots in modern business. By automating customer interactions, chatbots save time and enhance efficiency. ManyChat, in particular, emerges as a leading AI chatbot platform, offering robust solutions for online businesses. For those looking to streamline operations and improve customer engagement, investing in a ManyChat developer is a smart move towards future-proofing your business.

The Future of Sales: How Chat GPT and AI is Redefining Customer Outreach This article sheds light on the power of artificial intelligence in revolutionizing traditional sales practices, specifically within the company, Salesforce. It discusses how generative AI capabilities alleviate the burden of mundane tasks, particularly in crafting sales emails, allowing sales professionals to focus on more meaningful engagements with customers. The integration of generative AI into Salesforce's offerings underscores the broader trend of tech companies rushing to leverage AI-driven tools in response to growing market demand. However, the article also touches upon the challenges and considerations associated with this AI-driven transformation. It highlights the need for careful implementation to safeguard proprietary data and ensure that employees are equipped with enterprise-grade solutions tailored to their specific needs. Overall, the article presents a compelling narrative on the evolving landscape of sales enabled by AI, with implications extending beyond Salesforce to various industries embracing similar technological advancements. #AI #ChatGPT #Sales

Chatbots have an increasingly significant impact on the business world. And if you run a business online and have been looking into bots, you may have come across ManyChat. This is one of the most promising AI chatbots in the industry. https://lnkd.in/etzesHei