Padman Kumar’s Post

In an exciting chat with VanillaPlus I explored how communications service providers (CSPs) can overcome rising costs and flat revenues by focusing on the enterprise market. Innovations like end-to-end service orchestration (E2ESO), Open APIs, secondary cores, and AI are making a big difference, helping CSPs improve operations and offer custom solutions. Check out our discussion to see how Amdocs is leading the way in telecom growth: #Telecom #Innovation #AI #CSP #EnterpriseSolutions #Amdocs

For the past several decades, telecom operators focused primarily on connectivity, with end-user devices consuming network resources. However, the landscape has since evolved, with a significant amount of content now generated by applications such as over the top media services (OTT), direct-to-consumer platforms, and other media services. To stay relevant, operators must pivot towards providing value to content creators, which entails offering insights derived from the network to these applications. In our most recent research, The art of software: The new route to value creation across industries, we explore the shift from Telco to Tech Co. and the specific role of software in this evolution. In this post, we present three key takeaways from our research, as well as our own expert insights, that highlight how Telco companies can prepare for and lead the way to a software-driven future. #softwaredrivenfuture #CX #AI #datamonetization #networkinsights https://lnkd.in/gPhU-Dqb

At Symbio we’re already embedding #AI into various processes like #networkmanagement and #serviceautomation, transforming how we operate and serve our customers. According to the GSMA (the global organization representing mobile operators), by 2025, 80% of MNOs (Mobile Network Operators) will automate at least 40% of their network operations. This shift not only increases productivity but enhances customer experiences. Through tools like our Symbio Connect portal and programmable telecom capabilities, we’re streamlining processes such as number management and service provisioning. AI is also helping us proactively predict and resolve customer issues, a huge step toward delivering seamless, intuitive services. The focus is now on innovation, and I’m excited to see how AI continues to drive our growth. #Telecom #Automation #Innovation #Symbio #AI #CustomerExperience #GSMA #MNO

#intive_insights: Dive into the future of Telco innovation with our recap from FutureNet World 2024 by Satyajit Sinha! Discover insights, strategies, and expert interviews that pave the way for the next-gen Telco industry! Uncover key highlights including: 🤝 Agile and Collaborative Culture 💡 Monetizing 5G 🤖 AI & Automation 🌐 Network APIs & NaaS Ready to transform your Telco operations? Read the article and connect with us today. #FutureNetWorld2024 #telco #5g #ai

📈 Telecom Service Assurance Set for Further Growth 📈 The market for telecom service assurance is booming, valued at a whopping USD 9.67 billion in 2023, and is likely to register a 9.5% CAGR through 2030! 🚀 Primary drivers? The rapid deployment of 5G technology and the increasing complexity of telecom networks. With automation, AI, and machine learning at the forefront, operators are now more equipped than ever to deliver top-notch service quality and reliability. 🤖📊 Where Asia Pacific leads, North America and Europe are not far behind, especially considering significantly higher adoption rates for 5G and advanced mobile services. 🌍📶 What is your take on AI and machine learning and how it will shape the future of telecom service assurance? Let us know below! 💬👇 #RegTech #Telecom #5G #AI #MachineLearning #ServiceAssurance #TechTrends #Innovation

Communication service providers (CSPs) confidently embrace telco-specific artificial intelligence (AI) solutions to power network automation and drive operational efficiency. Leveraging telco AI in network management allows CSPs to seamlessly automate tasks like network monitoring, fault detection, and performance optimization, significantly reducing manual intervention and costs while boosting service reliability and customer satisfaction. The agile adaptation to network demands and streamlined operations translate into substantial cost savings. #AI #telecom #networkautomation

Alok Tripathi posted a survey asking whether #Cloudnative is a prerequisite for #AI native #Telco. He's appropriately skeptical. IMHO - Cloud-native isn't the problem, it's tightly-coupled silos that impede #interoperability, #automation, and #AI. By itself, Cloud-native disaggregation and distribution just explodes the number of elements to be managed, increasing complexity - which is why telcos have struggled with it. As with the now 20 year old promise of Service Orientation - the oft cited "lego" brick like composability and agility remain elusive. The problem for telcos, and more broadly, the enterprise, is that dissaggregation and distribution without a programming model for composition and management leads to anarchy (more point-to-point integration, greater trouble shooting and change management headaches). I know I may sound repetitive, but I've been at this for over a decade. Telcos have to realize, they are no longer a pure infrastructure business, they have to lift their head and look above the cluster to the service and application layers. #Kubernetes by itself hasn't and won't save them (ask the enterprise). To become an AI-native #DigitalServiceProvider, telcos need high-level #abstractions for global network visibility, end-to-end intent-based automation, and centralized policy management. Same old vendors and approaches won't get them to the promised land (and might not want them to get there). It's time for something new! Blog1 - https://lnkd.in/eVyTu3Rc, Blog2 - https://lnkd.in/e6uD4sYB. Demo1 - https://lnkd.in/egJgXYx4. Alok's post - https://lnkd.in/eiqAgRQd

In today's fast-paced digital world, ensuring a seamless user experience is crucial. With AIOps and predictive analytics, we can now address network issues before they disrupt our digital lives. Let's embrace this technology and unlock a future of exceptional digital experiences. #AIOps #PredictiveAnalytics #DigitalExperience

The telecom industry is experiencing a transformative shift, fueled by Generative AI (GenAI). McKinsey & Co. estimates that GenAI could generate $60 billion to $100 billion in new revenues, with companies like Lumen Technologies anticipating $5 billion in new business. As GenAI becomes integral, telecom giants worldwide are reimagining operations and customer value delivery. Early adopters like Orange and Vodafone are using GenAI tools such as Microsoft 365 Copilot to enhance customer service and operational efficiency. Orange has improved FAQ empathy and cut service response times by 85%, while Vodafone has boosted customer interaction and network planning, leading to higher Net Promoter Scores. Lumen Technologies is streamlining workflows with GenAI, enhancing customer service and healthcare sector connectivity. This approach allows a focus on high-value activities and innovation, rather than replacing employees. Telstra has improved service resolution rates with GenAI solutions like Ask Telstra and One Sentence Summary, leading to faster resolutions and fewer follow-up contacts. As the telecom industry embraces digital transformation, how will your organization leverage GenAI to drive innovation and enhance customer experiences? Let us know in the comments! #GenAI #TelecomTransformation #Innovation #CustomerExperience

The telecom industry is experiencing a transformative shift, fueled by Generative AI (GenAI). McKinsey & Co. estimates that GenAI could generate $60 billion to $100 billion in new revenues, with companies like Lumen Technologies anticipating $5 billion in new business. As GenAI becomes integral, telecom giants worldwide are reimagining operations and customer value delivery. Early adopters like Orange and Vodafone are using GenAI tools such as Microsoft 365 Copilot to enhance customer service and operational efficiency. Orange has improved FAQ empathy and cut service response times by 85%, while Vodafone has boosted customer interaction and network planning, leading to higher Net Promoter Scores. Lumen Technologies is streamlining workflows with GenAI, enhancing customer service and healthcare sector connectivity. This approach allows a focus on high-value activities and innovation, rather than replacing employees. Telstra has improved service resolution rates with GenAI solutions like Ask Telstra and One Sentence Summary, leading to faster resolutions and fewer follow-up contacts. As the telecom industry embraces digital transformation, how will your organization leverage GenAI to drive innovation and enhance customer experiences? Let us know in the comments! #GenAI #TelecomTransformation #Innovation #CustomerExperience