Chloe Woolger’s Post

🚨 Major Announcement for the CX Industry! 🚨 Kantar is thrilled to unveil the new Global Standards for Customer Experience (CX), developed in partnership with Bain & Company and Qualtrics. This pivotal release is the completion of extensive collaboration with leading CX organizations and practitioners. These standards provide a common framework for driving CX excellence, setting a new benchmark for enhancing customer interactions and improving business outcomes across industries. At Kantar, we’ve long understood that superior CX is a catalyst for growth. Our latest findings show that companies prioritizing CX are 2.5x more likely to see substantial market share growth. Ready to explore how Kantar can help you harness the power of CX and implement these groundbreaking standards? Learn more here: https://lnkd.in/dYgwUhC7 #customerexperience #qualtrics #BainandCompany #customerinteractions #CX

🚨 Major Announcement for the CX Industry! 🚨 Kantar is thrilled to unveil the new Global Standards for Customer Experience (CX), developed in partnership with Bain & Company and Qualtrics. This pivotal release is the completion of extensive collaboration with leading CX organizations and practitioners. These standards provide a common framework for driving CX excellence, setting a new benchmark for enhancing customer interactions and improving business outcomes across industries. At Kantar, we’ve long understood that superior CX is a catalyst for growth. Our latest findings show that companies prioritizing CX are 2.5x more likely to see substantial market share growth. Ready to explore how Kantar can help you harness the power of CX and implement these groundbreaking standards? Learn more here: https://lnkd.in/dYgwUhC7 #customerexperience #qualtrics #BainandCompany #customerinteractions #CX

🚨 Major Announcement for the CX Industry! 🚨 Kantar is thrilled to unveil the new Global Standards for Customer Experience (CX), developed in partnership with Bain & Company and Qualtrics. This pivotal release is the completion of extensive collaboration with leading CX organizations and practitioners. These standards provide a common framework for driving CX excellence, setting a new benchmark for enhancing customer interactions and improving business outcomes across industries. At Kantar, we’ve long understood that superior CX is a catalyst for growth. Our latest findings show that companies prioritizing CX are 2.5x more likely to see substantial market share growth. Ready to explore how Kantar can help you harness the power of CX and implement these groundbreaking standards? Learn more here: https://lnkd.in/ezJPq9wx #customerexperience #qualtrics #BainandCompany #customerinteractions #CX

🚨 Major Announcement for the CX Industry! 🚨 Kantar is thrilled to unveil the new Global Standards for Customer Experience (CX), developed in partnership with Bain & Company and Qualtrics. This pivotal release is the completion of extensive collaboration with leading CX organizations and practitioners. These standards provide a common framework for driving CX excellence, setting a new benchmark for enhancing customer interactions and improving business outcomes across industries. At Kantar, we’ve long understood that superior CX is a catalyst for growth. Our latest findings show that companies prioritizing CX are 2.5x more likely to see substantial market share growth. Ready to explore how Kantar can help you harness the power of CX and implement these groundbreaking standards? Learn more here: https://lnkd.in/e-fd7MYB #customerexperience #qualtrics #BainandCompany #customerinteractions #CX

🚨 Major Announcement for the CX Industry! 🚨 Kantar is thrilled to unveil the new Global Standards for Customer Experience (CX), developed in partnership with Bain & Company and Qualtrics. This pivotal release is the completion of extensive collaboration with leading CX organizations and practitioners. These standards provide a common framework for driving CX excellence, setting a new benchmark for enhancing customer interactions and improving business outcomes across industries. At Kantar, we’ve long understood that superior CX is a catalyst for growth. Our latest findings show that companies prioritizing CX are 2.5x more likely to see substantial market share growth. Ready to explore how Kantar can help you harness the power of CX and implement these groundbreaking standards? Learn more here: https://loom.ly/P12P0C4 #customerexperience #qualtrics #BainandCompany #customerinteractions #CX

🔥 Hot off the press 🔥 We're excited to unveil the 2025 collaboratively-endorsed Global Standards for Customer Experience today, featuring input from a global network of CX leaders & experts. Rooted in Bain & Company's CX Advance Framework with valuable contributions from Kantar and Qualtrics, these Global Standards are poised to revolutionize how organizations deliver on customer experience across industries and around the world. 👉 Download your copy of the Global Standards today: https://bit.ly/4eBvaaK #CX #CustomerExperience #GlobalStandards

Beyond #NPS, the CX industry is embarking on creating new benchmark metrics to measure #CX effectiveness and quality. Kantar, Bain & Company and Qualtrics are partnering to develop new standards to elevate the quality of customer experience practices globally. The newly proposed standards framework will focus on three areas -- culture, capability, and execution. The new standards are set to be unveiled on October 1. You can find out more in the link in the comments. What do you think? Will this initiative gain any traction?

I was fortunate to attend the first look of the Global Standards for CX earlier in the week. Based on 7 core disciplines and 55 individual attributes, they provide a framework for CX professionals to assess the maturity and effectiveness of your CX function. For all CX professionals they are well worth a look. Take the opportunity to provide your feedback during the consultation period. https://cx-standards.com/

Kantar, Bain, Qualtrics join forces to establish global customer experience standards. The proposed three areas for benchmarking customer-centric excellence: Culture, Capability, and Execution. https://lnkd.in/gVj5HjAN #customerexperience #marketresearch #cx #customersatisfaction #strategy #innovation #qualtrics

🙌 Launch of first ever CX global standards 🎈 The newly proposed Standards Framework focuses on 3 areas for benchmarking excellence in Customer Centricity 1. Culture: Building a customer-centric mindset. 2. Capability: Developing the actions needed to link customer experience to business value. 3. Execution: Implementing strategies that deliver outstanding customer experiences through personalised actions. These standards will set a new benchmark in the industry, helping organisations worldwide to elevate their CX strategies. 🔍 Learn more by downloading the report. What in here will change your approach to customer experience ❓ #CustomerExperience #CXStandards #CustomerCentricity #BusinessExcellence #CXInnovation #GlobalStandards #CustomerService #CXStrategy #CustomerSuccess Bain & Company