Chantal Snijder’s Post

Is your organization approaching innovation all wrong? Could be!  Here’s why… 👇 Being a true innovator is not always about inventing something new or identifying the next big thing.  Sometimes it's as simple as shifting your perspective and finding new possibilities in what's already in front of you. Take my clients at LUX* Resorts, for example. They transformed their industry-standard checkout process into a personalized welcome experience that dramatically improved guest satisfaction AND increased revenue. How? By looking with new eyes at a process that many hotels take for granted… …and finding new ways to add value for their guests at every point in the interaction. You can do the same with any process in YOUR organization… But you have to stop hunting for the next shiny object and start looking for opportunities that already exist inside your business. This skill is what separates market leaders from followers. And could be the difference between incremental growth and exponential success. Tell me: ❓ Do you agree? ❓ Is your organization good at seeing new possibilities? ❓ How can you encourage your teams to bring fresh eyes to their day-to-day? Ron Kaufman ~~~~~~ P.S. Want to build a strong culture of innovation and success? Schedule a call with our expert advisor. 👇  Find the link in the comments below! 👇 #customerservice #customerexperience #innovation #growth

Is it a stretch to say that change is the only constant in the #hospitality industry? We don't think so. Alongside food & service that is 👀😏 Navigating change successfully is key, and leveraging the right #tech solutions can make all the difference. That's why we're pumped to feature Chris Fletcher, CEO & Founder of Tech On Toast, as the author of our latest blog. 📚 Dive into his insights as he explores why tech implementations stumble, uncovers the pitfalls of change management, and delivers actionable strategies for hospitality success. 👌👇

Most hospitality businesses don’t fail because of competition. They fail because they refuse to innovate. Instead of adapting, they cling to outdated systems and processes that no longer work in today’s fast-paced world. Meanwhile, their competitors are embracing new technologies, streamlining operations, and creating better guest experiences. The difference? It’s not about working harder. It’s about working smarter. If you’re not willing to evolve, don’t be surprised when your doors close for good.

Peter Follows, founder of Carpedia International, has spent over 30 years helping businesses turn strategies into actionable results. From working with industrial giants to hospitality leaders like Ritz-Carlton, Peter’s expertise lies in optimizing operations and aligning teams for success. Susan and Peter talk about labor challenges in hospitality, the hidden power of implementation, and the potential of AI to transform the industry. Bridging the Strategy Gap: Peter reveals how Carpedia started by addressing the disconnect between strategy creation and implementation, ultimately carving a niche in operational consulting. The Ritz-Carlton Pivot: Learn how a serendipitous cold call led Peter’s firm into hospitality consulting, pioneering the application of lean manufacturing principles to service industries. Labor Challenges in Hospitality: Peter breaks down labor optimization into three dimensions: process efficiency, planning systems, and managerial interaction. Owner vs. Brand Tensions: Peter discusses navigating the nuanced relationships between hotel brands, management companies, and owners, and how Carpedia manages to balance competing priorities. AI’s Role in Hospitality: From housekeeping to revenue management, Peter explores the untapped potential of AI to revolutionize operations beyond surface-level automation like check-in kiosks. Implementation’s Messy Magic: Why great ideas aren’t enough—Peter explains how implementation uncovers hidden roadblocks and refines strategies to ensure sustainable improvements. Unlikely Lessons: Peter shares anecdotes of unexpected challenges, like elevator bottlenecks and community-driven constraints on staggered shifts, that highlight the importance of context in operational changes. Advice for Independents: Practical tips for small operators to compete with big brands, from leveraging group purchasing to understanding their unique customer appeal. Listen to this episode here: https://lnkd.in/edhquyJW

🌟 Unveiling Paths to Digital Triumph 🌟 As the digital realm unfurls its vast potentials, I'm thrilled to share an inspiring upcoming event that's a beacon for those aspiring to etch their success stories online. 🚀 **Build Your Digital Legacy** — A webinar that isn't just another tutorial, but a transformative journey led by individuals who've turned their aspirations into a vivid reality. Join us to: - 🔍 Discover the tenacity behind Eden's leap from FT Business Owner to digital innovator. - 💡 Learn from Elaine's meticulous shift from Admin Assistant to digital strategist. - 🌐 Witness Jacob's transformation from Hotel Manager to a connoisseur of digital hospitality. - 🚀 Observe how Jan's Ops expertise translates into operational excellence online. 🍰 From Daisy's sweet transition from Pastry Chef to online culinary star, to 📊 Samiksha’s story of amplifying her business acumen in the digital marketplace. 💻 Urvashi brings IT wizardry to the fore with insights that redefine tech norms, while 👩⚕️ Mary's compassionate nursing career blooms anew through online healthcare advocacy. Each narrative is a thread in the tapestry of digital success, each expert a mentor in the making. 🔗 Dive into www.jamienlinu.com and secure your spot! Let's embrace the essence of innovation, network with the catalysts of change, and leave a lasting imprint in the digital sands. This is your moment to ignite passions, connect, learn, and pioneer your unique digital legacy. #DigitalLegacy #OnlineSuccess #Innovation #PersonalGrowth #DigitalMarketing #Webinar

🌍 Why does culture matter in business today? 🤔 Recently, I had the opportunity to collaborate on an exciting BIP project in Lisbon with international teams from France, Germany, Finland, and Portugal. We focused on solutions for the Portuguese national postal service, including mail delivery, logistics, financial services, and digital solutions. The real challenge was understanding the local context, needs, and values - reminding us that culture isn’t just a "nice-to-have" in business strategies. 👉 Businesses sometimes underestimate the importance of culture, which may lead to costly results. Take McDonald’s in Greece as an example. 🇬🇷🍔 Despite its global success, McDonald’s struggled in Greece because its standardized menu didn’t connect with local tastes. Greek customers preferred traditional foods like souvlaki and gyros, which reflect the country’s rich culinary culture. In contrast, Goody, a local fast food chain, succeeded by embracing Greek food culture. They understood that culture goes beyond food and it's about shaping how a brand is experienced and remembered. The takeaway here is clear: understanding local culture/traditions is crucial in business strategy that ensures that the customer journey is meaningful and resonates deeply with the target audience. In Lisbon, we applied a cross-cultural approach to co-create solutions that were deeply rooted in the local culture, ensuring they aligned with the needs and values of the Portuguese people 🇵🇹. A special thank you to Tarja Chydenius for the opportunity to participate in the BIP "Marketing Strategy and Innovation in Service Design" course. The presentation on "Culture-sensitive service design" really made me rethink cross-cultural approaches in my projects. I also loved the example of public transport queues, where personal space is valued differently in Finland and Italy. Thanks to Birgit Mager for your insightful presentation and a thought-provoking question, “How to turn sh*t into gold?”💡(still thinking on it 😅), Ricardo Godinho Bilro for your interesting “Marketing Strategy and Innovation in Service Design” presentation, and Rola Hussant Zebian for helping with "zoom out" to see the bigger picture and "zoom in" to identify key pain points of the customer journey. A big thank you to everyone who helped us throughout this intensive week. Finally, I’m incredibly grateful for the chance to work alongside 39 amazing experts from three different universities 🙌🎓. All the challenges we faced seemed less significant when you have such an amazing team to work with 🌐. Thank you all for making this journey unforgettable! ✨ Ps: Can't wait to return to Lisbon for more Pastéis de nata! 😋 #CultureSensitiveDesign #Innovation #ServiceDesign #CrossCulturalApproach #Learning #LisbonExperience #ServiceInnovation #SustainableFuture

When did you last do something for the first time? Innovation isn’t just about great ideas; it's about embracing new experiences & pushing boundaries. As an innovator, one critical measure I use to maintain this openness is what I call “The Innovation KPI”. It revolves around the question: "When is the last time you did something for the first time?". The essence of this measure is to keep the interval between first-time experiences as short as possible. 🔬 Small experiences matter! It's the little shifts - trying new food, reading different books, altering routines - that spark big transformations in thinking & work. They're about enhancing our mental flexibility and our capacity to see beyond the usual. Besides that, breaking old patterns creates space for new insights! Recently, a road trip in Spain reminded me of how quickly we can fall into habitual patterns. Renting a hybrid car 🚗 challenged my EV driving habits. For instance, I repeatedly reached for the window wiper lever instead of the gear stick when switching from forward to reverse. This experience was a big eye-opener! To encourage this mindset of constant innovation and pattern-breaking, I've decided to start a new initiative. Every Friday, I’ll share a unique FridayFind on instagram from my streetcombing hobby! This practice serves as a weekly reset from the regular rhythms of life. Let's embrace innovation together and follow my instagram page to stay tuned for weekly insights! 🎉 🤔 When was your last "first-time" experience? Let us know in the comments below and let’s inspire each other. #habits #experiences #innovation #patternbreaking #KPI #fridayfind

When did you last do something for the first time? Innovation isn’t just about great ideas; it's about embracing new experiences & pushing boundaries. As an innovator, one critical measure I use to maintain this openness is what I call “The Innovation KPI”. It revolves around the question: "When is the last time you did something for the first time?". The essence of this measure is to keep the interval between first-time experiences as short as possible. 🔬 Small experiences matter! It's the little shifts - trying new food, reading different books, altering routines - that spark big transformations in thinking & work. They're about enhancing our mental flexibility and our capacity to see beyond the usual. Besides that, breaking old patterns creates space for new insights! Recently, a road trip in Spain reminded me of how quickly we can fall into habitual patterns. Renting a hybrid car 🚗 challenged my EV driving habits. For instance, I repeatedly reached for the window wiper lever instead of the gear stick when switching from forward to reverse. This experience was a big eye-opener! To encourage this mindset of constant innovation and pattern-breaking, I've decided to start a new initiative. Every Friday, I’ll share a unique FridayFind on instagram from my streetcombing hobby! This practice serves as a weekly reset from the regular rhythms of life. Let's embrace innovation together and follow my instagram page to stay tuned for weekly insights! 🎉 🤔 When was your last "first-time" experience? Let us know in the comments below and let’s inspire each other. #habits #experiences #innovation #patternbreaking #KPI #fridayfind

Why does talking about the impact of your business help travelers remember you? Almost every destination and every hotel wants to create the ‘WOW’ moment with a breathtaking view, unforgettable experience, personable service, or beautiful room. It’s true that travelers want those memorable experiences as the baseline. But beyond that, what if we told you there's a powerful way to not only make your business memorable but also inspire your customers to become brand advocates? 🌟 Imagine connecting with your target audience on a deeper level, leaving a lasting impression that sets you apart in a sea of competitors. By showcasing the positive environmental, social, and economic impact of your business, you have the opportunity to create meaningful connections with consumers. This emotional resonance leads to increased brand recognition, customer loyalty, and positive word-of-mouth marketing. 💬 Embrace the power of storytelling (not greenwashing). Share your business's sustainability journey, highlight the impact you're making, and engage your audience with authentic and inspiring narratives. By demonstrating your commitment to making a difference, you not only attract conscious travelers but also create a compelling brand story that resonates with your target market. Here are 4 simple steps to make your Impact Story stand out 👇 What are your thoughts? Please share them in the comments. Marc Ribail | Bob Garner ⓥ🌳 | Nikki Mattei | Alex Crevar | Shivya Nath | Federico Geremei | Elisa Spampinato | Chalana Perera | Hylton Lipkin _______________ #sustainability #climateaction #impact #purpose #earth #sainha #planet #people #prosperity #growth #culture #strategy #hotel #luxury #opportunities #hospitality #sustainabletravel #travel #travelindustry #responsiblebusiness #responsibletourism #AsiaSustainableTravelBriefing #AsiaSustainableTravel #ASTB #DigitalMarketing #Innovation #Technology #Creativity #Future #Futurism #Entrepreneurship 

I just finished reading 𝘜𝘯𝘳𝘦𝘢𝘴𝘰𝘯𝘢𝘣𝘭𝘦 𝘏𝘰𝘴𝘱𝘪𝘵𝘢𝘭𝘪𝘵𝘺 by Will Guidara, and it left me inspired. The way he approaches service is a game-changer. The book isn’t just about fine dining; it's about transforming the way we approach service, leadership, and business. It shows how any business can deliver hospitality—by focusing on making people feel genuinely taken care of. Here are some of the key lessons I took away: - 𝐆𝐨 𝐀𝐛𝐨𝐯𝐞 𝐚𝐧𝐝 𝐁𝐞𝐲𝐨𝐧𝐝: Don’t just meet expectations—exceed them. - 𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥𝐢𝐳𝐞 𝐭𝐡𝐞 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Small, thoughtful touches make all the difference. - 𝐄𝐦𝐩𝐚𝐭𝐡𝐲 𝐌𝐚𝐭𝐭𝐞𝐫𝐬: Understand how customers feel, and connect with them. - 𝐄𝐦𝐩𝐨𝐰𝐞𝐫 𝐘𝐨𝐮𝐫 𝐓𝐞𝐚𝐦: Give your team the freedom to elevate the customer experience. - 𝐂𝐫𝐞𝐚𝐭𝐞 𝐌𝐞𝐦𝐨𝐫𝐚𝐛𝐥𝐞 𝐌𝐨𝐦𝐞𝐧𝐭𝐬: It’s the unforgettable experiences that build loyalty. - 𝐅𝐨𝐜𝐮𝐬 𝐨𝐧 𝐃𝐞𝐭𝐚𝐢𝐥𝐬: The little things have the biggest impact. - 𝐁𝐮𝐢𝐥𝐝 𝐒𝐭𝐫𝐨𝐧𝐠 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩𝐬: Authentic connections make customers come back for more. - 𝐅𝐨𝐬𝐭𝐞𝐫 𝐚 𝐏𝐨𝐬𝐢𝐭𝐢𝐯𝐞 𝐂𝐮𝐥𝐭𝐮𝐫𝐞: A happy, motivated team reflects in your service. - 𝐁𝐞 𝐀𝐝𝐚𝐩𝐭𝐚𝐛𝐥𝐞: Change is constant. Flexibility helps you stay ahead. - 𝐄𝐦𝐛𝐫𝐚𝐜𝐞 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤: Listening is the key to getting better every day. Will Guidara says it best: “𝘏𝘰𝘴𝘱𝘪𝘵𝘢𝘭𝘪𝘵𝘺 𝘪𝘴 𝘢𝘣𝘰𝘶𝘵 𝘤𝘳𝘦𝘢𝘵𝘪𝘯𝘨 𝘢𝘯 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦 𝘵𝘩𝘢𝘵 𝘭𝘦𝘢𝘷𝘦𝘴 𝘢 𝘭𝘢𝘴𝘵𝘪𝘯𝘨 𝘪𝘮𝘱𝘳𝘦𝘴𝘴𝘪𝘰𝘯, 𝘵𝘶𝘳𝘯𝘪𝘯𝘨 𝘢 𝘮𝘰𝘮𝘦𝘯𝘵 𝘪𝘯𝘵𝘰 𝘢 𝘮𝘦𝘮𝘰𝘳𝘺.” I couldn’t agree more. I see event experiences in the same way, and it’s how I approach creating meaningful experiences. It’s all about the details, the connections, and the magic that happens when you go the extra mile. ✨ #EventExperience #Leadership #CustomerExperience #BusinessGrowth