Suneel Kumar’s Post

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Building MyGold as Head of Finance | Chartered Accountant | Corporate Finance | Financial Planning | Startup Enthusiast

A Lesson in Operational Excellence and Customer Trust. Recently, I had an unexpected experience that shed light on the critical intersection of operational efficiency and customer support in building a successful business. I ordered a G-Shape LED Wireless Charger Speaker, advertised on Instagram, but received casual loafers instead. Despite numerous attempts to contact customer support, my concerns went unanswered. Frustrated, I decided to visit the company's office in Noida sector 71, only to find it empty. Finally, after persistent efforts, the founder responded to my call and promptly resolved the issue, refunding my money. While the process failed in this instance, it was evident that the company's intent was clear and they promptly resolved the issue once contacted. This incident underscored the importance of efficient operations and robust customer support. I shared feedback with the founder, suggesting that leveraging platforms like Shopify for website development and Shiprocket for logistics could streamline processes and accelerate growth. However, I emphasized that success requires more than just technology; it demands a commitment to operational excellence and customer satisfaction. Launching a business is not just about advertising; it's about building trust through exceptional service. Neglecting operational efficiency and customer support can lead to wasted resources and lost trust. I urge fellow entrepreneurs to prioritize these aspects of their business to foster long-term success. #OperationalExcellence #CustomerSatisfaction #Entrepreneurship #BusinessGrowth #founders #firsttimefounders #firsttimeentrepreneurship

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Harshit B.

Reimagining Energy & Mobility | Consulting | Circular Economy | Creator | Helping College Students | Podcast Host

9mo

Now order the same product from Amazon or Flipkart. If you still have faith in e-commerce.

They wanted you to understand the power of kinetic energy to charge the devices hence they send you the loafers Save earth . Save electricity

Abhinandan Kumar

Senior Associate in Tata Consultancy Services

9mo

Sir operation manager, operation job hai tu please suggest, mai operation job search kar raha hu

Sir they give to see your profile ( Fitness expert -Big Runner) but they should send Running shoes 👟

Abhishek Singh

Top Voice 2023 | Entrepreneur with 12+ years of exp | Seeking New Challenges | Astute Observer

9mo

Your proactive approach exemplifies the value of customer feedback in refining business operations. Thanks for sharing your insights.

Nitin Agarwal

Building Fin24 || Accounting Training || Angel Investor || Fund Raising || Startup Advisor || M & A || Taxation || Accountants Hiring || Creating Jobs Opportunities for Accountants

9mo

I must say that the founder will learn a lot with your suggestions.

True.. totally agree sir

Chandan Sathees Chandran

CEO at Zitto | Ex KWhbikes | Ex TCS | Ex Tesla | Ex Punch Powertrain |EV consultant

9mo

Instagram ads seem very sketchy.

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