This is inspired by a post we saw recently from an accountant who had been asked to complete a feedback survey - after 20 minutes they weren't even halfway through so gave up! We ask our customers for feedback all the time (and get it!) but we learned the secret years ago - you only need to ask 4 questions! And they are: 1. What did we do well? 2. What could we do better? 3. What else could we do for you? 4. We want to grow by helping more people like you. Would you be happy to recommend us? Hope this helps!
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Happy Tuesday, everyone! I hope you all are having a great morning. Receiving feedback is crucial in growing as a person and as a business. If you aren't willing to receive it than how does one improve themselves or their business. Anyway, here is an interesting article that discusses the impact feedback has for a business. https://lnkd.in/eUvjMCZ5
The Role of Customer Reviews in Small Businesses
https://www.sageworld.com/blog
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Many consultants may hate me for this, but I'll say it anyway: If your services aren't selling, you're not offering enough value. Consultants influence a lot of client satisfaction. This means that a poorly productized offer negatively affects client outcomes. Resulting in decreased revenue and missed opportunities. Here are 10 steps to create irresistible productized offers in financial consulting: 1. Conduct an expertise audit to identify your key strengths. 2. Analyze client pain points to understand their biggest challenges. 3. Craft unique selling propositions that resonate with your target audience. 4. Package your services to address client needs effectively. 5. Develop standardized operating procedures to ensure consistency. 6. Create a robust marketing strategy with ideal client profilers. 7. Use content calendars to keep your outreach organized and consistent. 8. Optimize your marketing efforts with detailed guides. 9. Plan resource allocation to scale your business impact. 10. Develop client success roadmaps to enhance client experiences. Remember: → If you don't productize your offers, you can't fully showcase your value and maximize your earnings. → But if you do it right, you can transform your expertise into high-ticket services and thrive in a competitive market. PS. Setting goals to execution is where many Strategic Advisors stay stuck. I’ll be outlining this inside my free community. For the details comment “FREE” and I’ll send them your way. By the way...if you want to learn more about the TOOLKIT, Watch the DEMO -> Link in Bio👆
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Client reviews negative or feedback are a must for growth! That’s why we love receiving reviews from our clients. 👏🏻 Client reviews are an essential part of any business. They serve as a testament to the quality of service or product that a company provides. In today's digital age, online reviews are more critical than ever, as they can make or break a business's reputation. Firstly, client reviews help build trust with potential customers. When a new customer sees positive reviews from others who have used a company's product or service, they are more likely to trust that company and choose to do business with them. Positive reviews can also help to set a business apart from its competitors, making it a more attractive option for customers. Secondly, client reviews can provide valuable feedback for a company. By listening to their customers' opinions and suggestions, businesses can learn what they are doing well and where they can improve. This feedback can be used to make necessary changes to ensure that customers are receiving the best possible experience. Lastly, client reviews can also help a business improve its search engine rankings. Positive reviews can boost a company's visibility on search engines, making it easier for potential customers to find them when searching for products or services. In conclusion, having client reviews is vital for any business looking to establish a positive reputation, build trust with potential customers, and improve its overall performance. How do you feel when you receive reviews? Let us know in the comments?👇🏼 . . . #clientreviews #clienttestimonials #clientfeedback #clientsatisfaction #businesstips #businessowner #businessownertips #busnesbachcymraeg #smallbusinessbigwins #businesspassion
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Metrics are the heartbeat of any thriving business. Here are 8 easy metrics you can start implementing today that offer practical value and actionable insights #Metrics https://bit.ly/3ZOtnuT
8 Easy Metrics You Can Start Implementing Today! -
http://webeditings.com
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Consumer Duty Board Report - (free) template available As we approach the deadline of 31st July we're happy to share a template for this important document. Just get in touch (website or LinkedIn) and ask. ComplyCraft is happy to try and help - we're already providing free templates to our retainer clients (as we do). A few points before you ask though - so you don't get the wrong idea. 👉 A template isn't really going to help a lot! It has a suggested structure and guidance...but... ⛔ It CANNOT do the job for you. Don't expect to drop a template in and think 'job done'. Not going to happen ⚙️ Why is that you ask? ❗The report is based on your data and analysis. Your MI. Your thoughts 📊 How you measure delivery of consumer duty objectives is 🗝️ for this report 📄 A template will not - simply cannot - provide this information ✒️ The Board will need to comment on business strategy as part of the report - whether it has customers interests at it's heart 📄 Again, no template will describe your business, or future plans - only you know this So... 🧭 What should you do now - if you haven't fully developed this report (or haven't started)? ⏩ Start now! Put resources on it! Time is running out! ⏳ 📈 Gather as much relevant MI as you can (and note what is missing + flag + say why needed for Board to understand and approve) 🔮 Set out whether your business strategy works for clients (enough support staff? Training resource? Products right?). Assess now, and factor in future changes (cutting staff? Creating an 'app)? 🎣 Senior Managers (FCA approved individuals) are on the hook. And they will be held responsible if this report goes wrong 🤡 There will be firms who do not produce a report - or just tick the box. The FCA love 'low hanging fruit' like this...we will see S165 and S166 skilled persons and enforcement action post 31 July. Just based on this report 🕓 If you can't deliver what you want by 31 July... don't stop! 🔔 This is the deadline for the first report. The FIRST report might say you aren't collecting the right MI, haven't analysed the info etc. So, DO THEN put the work in - and develop/collect more MI/analysis, publish version ll for the Board. Consumer Duty doesn't stop on 31 July, and these are new rules. The FCA will have more time for firms who can demonstrate they care - and are trying to get it right - even if it takes a second attempt at the report. 💡Our template can help set the scene for you (it has some guidance on what should be included as well). But it won't stop the FCA castigating your firm if you haven't put the work in. ⚠️ And the FCA have said they WILL be asking for this. So it will be obvious... There's plenty of guidance out there, and plenty of external help available. Seeking help now (yes, even if it costs) could save you a LOT more time, energy and money than getting this wrong. FCA penalties are something even England's goalkeeper would worry about!
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How far will you go with a product you love when the customer support feels impossible? this is where I am right now with a few tools I am using. the tools and the communication (or lack there of) are battling each other. I am not surprised by how frustrated I am but I am surprised how long I am willing to wait for a reply. for paid services. is a full business week reasonable? There seems to be an overall decrease in service even though prices are going up. woohoo inflation. but how long will I hold on to these tools? The answer seems connected to the amount of time they save me. but even that measurement has an end date. does this resonate with you? if so, what tricks do you have to be more patient?
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What’s the difference between a survey, feedback, testimonials and online reviews? A survey is a method of gathering information from people, by asking them a series of questions. Feedback is helpful information and thoughts provided by customers, about your product or service. Testimonials are curated statements from customers that endorse your business and support your credibility. They are gathered, owned and managed internally by your business. Online Reviews are written by your customers based on their experience with your business. They are collected and managed by third parties (such as Yonder or Google), without the business being involved in the process. Helpful Yes or No. 😀
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For our beloved MSPs: Your Route To Positive Client Interactions - 76% of SMEs are using MSPs for at least some functions, and 67% plan to increase their investment over the next year. - The top reason SMEs use MSPs is for cost savings, followed closely by staying up to date on the latest technologies and providing a better user experience. - Fewer SMEs are outsourcing their entire IT program to MSPs than they were in Q1 2024. This is why we dug into churn — to head off a potential downward trend in MSP engagement. - Cost is hugely important to SMEs: 28% of SMEs stopped using MSPs because of cost, 39% of the SMEs don’t work with MSPs at all because of cost, and cost savings was the most common reason that SMEs choose to work with MSPs. The eBook offers some ideas for pricing and packaging strategies that may help attract and retain clients without cutting too deep into margins. - Security is also hugely important: SMEs see security as both their largest ROI from MSPs, but 39% of SMEs are concerned with how MSPs approach security. MSPs: note that clarifying how you approach security, why your approach works, and how it’s more effective than competition (especially while at a great price) will be a powerful differentiating approach. https://lnkd.in/gWBk6w5p
Your-Route-To-Positive-Client-Interactions-An-SME-IT-Trends-Q324-Special-Report.pdf
jumpcloud.com
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Think market research is only for large corporations? Think again! Small businesses can reap big rewards too. In our latest blog, we have discussed the eight key benefits of market research for small businesses Plus, we have also covered how tools like Checker make market research easier and more efficient with automated data collection and real-time insights. Market research isn’t just for the big businesses. Start today and watch your small business thrive! #SmallBusiness #MarketResearch #BusinessGrowth #CustomerInsights #CompetitiveAdvantage
8 Benefits of Market Research for Small Businesses - Checker Customer Experience Platform & Mystery Shopping Software
checker-soft.com
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https://lnkd.in/dRcUjEnw relationship marketing assignment help Certainly! Here's a comprehensive guide on relationship marketing assignment help within a 1000-word limit: Introduction (150 words): Relationship marketing assignments play a pivotal role in developing students' understanding of fostering long-term customer relationships. Given the intricacies of building and maintaining relationships, seeking assistance becomes crucial. This guide explores the significance of accessing relationship marketing assignment help, addresses common challenges, and outlines key considerations for excelling in coursework focused on nurturing customer connections. 1. Understanding Relationship Marketing (200 words): Relationship marketing goes beyond transactional exchanges, emphasizing building and maintaining lasting relationships with customers. Assignments may delve into strategies for customer retention, loyalty programs, and personalized interactions. Relationship marketing assignment help assists students in grasping the nuances of cultivating strong customer bonds. 2. Customer Segmentation and Targeting (150 words): Assignments may require students to segment customers based on demographics, behavior, and preferences. Relationship marketing assignment help provides insights into developing targeted strategies for different customer segments, ensuring personalized and effective relationship-building approaches. 3. Customer Journey Mapping (150 words): Understanding the customer journey is crucial in relationship marketing. Assignments may involve mapping customer experiences, identifying touchpoints, and optimizing interactions at each stage. Relationship marketing assignment help guides students in creating comprehensive customer journey maps for enhanced relationship management.
Dashboard | Homework Aider
homework-aider.com
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