Brian McDougall, MBA, ICD.D’s Post

Here's A Raw Real World Example How To Get More Value From Your Operational Choices I was just at Staples Canada dropping off a package. From 10 minutes in the store, I found multiple ways to improve the process and get A LOT more value from the foot traffic taking returns drives. What are your thoughts? #retail #retailers #ecommerce

In the ever-evolving landscape of retail, Staples, a renowned brand in the United States, undertook a groundbreaking initiative to revitalize its digital footprint. Tasked with a workforce exceeding 75,000, the endeavor posed significant challenges, yet the solution proved to be equally monumental. #RetailInnovation #DigitalTransformation #Staples #EcommerceRevolution #TechInRetail"

I've had the privilege of contributing to every phase of digital experience development—from design and architecture to development, backend API creation, and rollout. My focus has always been on designing scalable, adaptable systems that are secure and future-proof, supporting long-term growth. My experience in backend API development plays a crucial role in building robust, responsive digital platforms that are both efficient and scalable. Successful deployment is just the beginning; ongoing optimization and adaptation are essential to maintaining impactful digital platforms.

Good Morning! ☀️ A new week, new possibilities! The e-commerce roles I’m working on in Oslo—two E-commerce Managers and a Head of E-commerce—are at the forefront of something exciting: creating strategies that make brands truly global. What I’ve loved about these projects is seeing how brands approach international growth differently. Some focus on bold moves, like entering multiple markets at once, while others succeed through meticulous, step-by-step planning. There’s no single path to success—just the one that aligns with your purpose. It’s got me thinking: how do you define your path when the stakes are high? Let’s exchange ideas and inspire each other! #MondayMotivation #EcommerceLeadership #OsloRoles #GlobalGrowth #MacgregorBlack

From e-commerce adoption to evolving customer expectations, disruptive forces are pushing retailers across Canada to re-evaluate real estate assets, renegotiate leases and rethink the very purpose of retail spaces. In a new article, my colleague Julia Stefanishina and I, discuss how brands that right-size real estate footprints now can deepen relationships with consumers, foster loyalty and expand market share. https://ow.ly/BbAV30sCLje #EYCanada #FutureConsumer #LeadersInRetail #EYCanada #BetterWorkingWorld Ryan Beck, Michael Gilbert, Deanna Andersen, Paula J. Smith FCPA, FCA, Rami El-Cheikh

I’m so excited to share that Small Bits of Happiness products are officially carried coast-to-coast in stores across Canada! As a reflection, these are some of the key things that we’ve learned in acquiring retail partners: 1️⃣ Story: It’s essential to clearly communicate the brand’s values and mission to potential buyers, sharing and highlighting the unique qualities and features. 2️⃣ Product: Once we enter a new store, we love to arrange meetings with staff and buyer teams to further educate them on our products and brand. This allows staff to understand how to effectively position and sell the products in store. 3️⃣Effective Labelling: One of our greatest benefits to our retailors has been the inclusion of clear labels on the front of our products. Labels educate customers about the product and boost sales.

🛍️ Happy employees = Happy customers! 😊 Keeping retail staff motivated and engaged can make all the difference in your store’s success. Simple things like recognising hard work, providing opportunities for growth, and creating a positive work environment can go a long way in boosting morale. 🎉💪 When your team feels valued and supported, they’ll be more driven to deliver great customer service. How do you engage your retail team? Let’s share tips below! 👇 #RetailRecruitment #EmployeeMotivation #EngagedWorkforce #RetailSuccess

You might not have downloaded the Forrester TEI study just yet, so here are some of the key takeaways that stores and their associates have experienced since using VoCoVo. * Improved retail safety and wellbeing * Driving a culture of team learning and knowledge-sharing * Improved new associate onboarding experience * Increasing speed to action You can download the study here: https://hubs.ly/Q02Wkp7w0 #colleaguewellbeing #retailtech #Forrester

E-commerce and hybrid work is changing the face of retail, along with consumption and living patterns. We consider this in our acquisition strategy when conducting due diligence on new properties. Learn more about the impact of retail culture changes in this article.

Today, we spotlight our partnership with La Redoute and how together, we're shaping the landscape of online retail in Europe! Or collaboration began in 2021 and has been growing ever since. Here are just a couple highlights. 👇 (Read the full case study in the link in comments) #DHLeCommerce #Europe #Partnership