Brainiac Consulting’s Post

Should your company transform its way of thinking and strategies after listening to the voice of the customer? I think you should always have an “always-on” campaign going in the background that can easily be adapted over time. This makes it significantly easier to adapt to the customer’s needs. If you want CX advice that’s a little more specific, you can click the link below to check out my list of services and get in touch with me :) https://lnkd.in/dRPunNGk #CXAdvisory #CX #CXinsights #CXIndustry

At Digiway Group, we've seen firsthand how integrating customer journey maps improves the shared vision of teams and transforms the way interactions are managed. 🌐 If everyone understands the journey, everyone contributes to improving it. Are you ready to align your team and offer a seamless experience? In Digiway's experience, we have helped companies implement these maps, improving everything from NPS to sales conversion. We can review your case and propose an effective strategy to optimize customer experience. 🔍 #CustomerExperience #DigitalTransformation #CustomerJourney #Innovation #CX #DigitalStrategy

Did you know that 70% of the customer journey is based on how the customer feels they are being treated? Vertis's whitepaper reveals why understanding and optimizing each touchpoint in the customer journey isn't just good practice—it's critical for success. Dive into strategies that transform customer interactions into memorable experiences: https://bit.ly/3V8HNTP #CustomerJourney #CX #VertisDigital #Vertis #DigitalTransformation

🌟 Welcome to the Awareness Stage of the Customer Journey! 🌟 At Inspired Resource Centre and Consultancy LTD, we understand that the first step in the customer journey is all about discovery. Potential customers realize they have a need or a problem, but they might not know where to look for solutions. We help businesses identify key pain points and offer insights on emerging trends in customer experience. Ready to learn more about how to make a great first impression? Follow us to learn more #CustomerExperience #CX #AwarenessStage #CustomerJourney #Marketing #InspiredConsultancy Paul Kitemu

Explore the unspoken challenges businesses face in #CustomerExperience (CX) driven era. Delve into why some companies falter despite prioritizing #CX and uncover strategies to navigate these hidden pitfalls for sustainable success. Transform your customer experience and lead the competition. Connect with us today to learn how: https://exato.ai/ #cxaas #ccaas #customersupport #contactcenter #businessadvice Exato.ai

Is your business struggling to deliver a seamless customer journey? Siloed systems and disconnected processes are probably getting in the way. 🚧 To truly master customer journey management, it's time to break down these barriers and create a unified, cohesive experience across all touchpoints. Syniverse's Hyperscale Communications Platform helps you transcend silos, enabling seamless communication across various channels. 🗣️ Our unified platform consolidates communication channels, ensuring consistent messaging and a holistic view of the customer journey. 🤝 Find out how Syniverse can empower your business to achieve its customer experience goals: https://lnkd.in/g-ftHfhZ #CustomerExperience #CX #DigitalExperience https://lnkd.in/gSmqufCn

Unlock the key to CX success! As the customer journey mapping platform landscape continues to evolve, it can be overwhelming to choose the right tool to achieve your goals. Forrester's latest report on Customer Journey Mapping Platforms Landscape offers valuable insights to help CX professionals assess and select the platform that best fits their needs. Take a look: https://bit.ly/4a8g6zf #CX #CustomerJourney #ForresterResearch

If you could automate 40% of your customer interactions and save $6.6M a year, wouldn't that be music to your ears? That’s exactly what one Fortune 50 financial services company did, thanks to Interactions IVA. Not only did they reclaim 20,000 hours per quarter, but they also watched their CSAT soar by 19%. 🎵 Talk about topping the CX Billboard charts! Ready to take your customer experience platinum? Let’s turn your program into a chart-topping success.  #CX #CXRevolution #CXSuccess #CustomerExperience #Interactions #IVA

🗺️ Want to Improve Your Customer Experience? Start with a Customer Journey Map! 🤩 A well-crafted customer journey map helps you understand every step your customers take. Here's what you'll learn in our latest blog: 1️⃣ Identify Key Touchpoints: Pinpoint where your customers interact with your brand. 2️⃣ Understand Their Needs: Discover what your customers are looking for at each stage. 3️⃣ Optimize the Experience: Learn how to tweak each stage to make the journey smoother and more rewarding. Ready to create a journey map that drives success? 🎯 👉 Check out the full guide: https://hubs.ly/Q02Rv3cN0 #CustomerJourney #CX #CustomerExperience #BusinessGrowth #MarketingStrategy #Velocity

In a new article, Ross Solomon, our Head of Product Management for Customer Communications, discusses how companies must keep up with current trends in the customer experience space while maintaining centralized communication, and how this is vital for building loyalty with customers and ensuring all interactions stay funneled through clear and consistent channels. Read the article here: http://spklr.io/6048xDgo #CX #CXTrends #CustomerExperience