This is such a missing link in the patient experience journey. Imagine not having to wait for PA decisions that delay patients getting on medication. If “near real time” becomes reality for CA, just imagine the time savings for care coordinators having a improved method to ensure the patient experience improves dramatically.
One of the most exciting announcements I’ve had the privilege to work on! Together, Blue Shield of California and Salesforce are building a new prior authorization solution on top of Salesforce Health Cloud, which will gather relevant clinical data from electronic health records and streamline more than 20 disparate systems into one process. With the new solution, Blue Shield members will receive prior authorization decisions in near real-time rather than days! Jeff Amann and Paul Markovich are sitting down with Dr. Geeta Nayyar, MD, MBA on the HLTH USA main stage today to discuss the partnership in greater detail! cc: Amit Khanna Kaitlyn Castañeira Gizzi Kristi Lundgren Manish Jiandani Jujhar Singh Caitlyn Coverly Joann Wardrip Eddie McGraw Daylan Burlison Samantha J. Murphy Kate Wesson Amanda Wardell Kara Sibbern Julianna Young Caylah Bassing Matthew Yi