Branded Hospitality Ventures’ Post

Episode five of our new Hospitality Reinvented podcast, hosted by KRG president and principal consultant Doug Radkey, is now live wherever you listen to podcasts. In this episode of Hospitality Reinvented, Doug delves into the true essence of hospitality by breaking down the seven core principles that define exceptional guest service and memorable experiences. Many believe the industry has lost touch with what hospitality really means, often overshadowed by technology and lackluster training. Doug redefines hospitality as a human-centered experience, emphasizing the importance of going beyond surface-level service to build genuine connections. From self-awareness and guest awareness, to authenticity, anticipation, alignment, connection, and presence, Doug explores each principle in depth. He highlights how these principles not only elevate the guest experience but also create a culture of engagement and pride among team members. Doug shares insights on how to implement these principles effectively, using real-life examples that resonate with every level of the hospitality industry. Tune in to discover how to bring these values back into your business, foster a cohesive culture, and leave lasting impressions on your guests. Whether you’re a seasoned pro or new to the industry, this episode offers powerful takeaways to reinvigorate your approach to hospitality. If you'd like to listen now on Spotify, click this link: https://lnkd.in/g3NAXsgz #podcast #hospitality #restaurant #bar #hotel

I'll bet you've heard a lot over the past couple of years about nature-based hospitality, but what's the real opportunity here? I met today's guest at a recent Independent Lodging Congress event, and his session was standing-room only. The audience was not only fascinated by the topic but loved what he had to share. Peter Mack is the founder and CEO of  Collective Retreats and its new sister brand, The Conservatory Collective. And he had so much to share at this event that I knew I had to bring him on here to teach us all. Listen to Peter now on the Hospitality Daily Podcast: https://lnkd.in/dGP42nF6 A few takeaways from our conversation: 1) Embrace Nature-Based Hospitality: Recognize the growing trend and opportunity in connecting guests with nature. Consider how your property can integrate natural elements or experiences to meet this demand. 2) Innovate with Experience Design: Draw inspiration from unique experiences like Tough Mudder to create memorable and emotionally engaging guest experiences. Think beyond traditional hospitality offerings to include elements of adventure, wellness, and local culture. 3) Prioritize Food and Beverage: Use your culinary program to connect guests with the local environment and culture. Offer a range of dining experiences from simple, locally sourced meals to elaborate chef-led foraging and cooking experiences. 4) Develop Unique Properties: When developing new properties or renovating existing ones, focus on creating spaces that blend with the environment rather than dominating it. Consider the impact of your development on the local ecosystem and community. 5) Hire Passionate People: Look for individuals who are "lightning rods" or catalysts within the community. These team members should be service-oriented, empathetic, and capable of creating deep connections with guests. 6) Be Purpose-Driven: If it aligns with your values, explore becoming a B Corp or adopting similar standards that prioritize social and environmental responsibility alongside profitability. 7) Stay Adaptable and Forward-Thinking: The hospitality industry is evolving, and there's a shift towards more personalized, nature-connected, and sustainable experiences. Stay informed and be willing to adapt your business model to these changes. 🎧 Listen to Peter now on the Hospitality Daily Podcast (Apple Podcasts or Spotify) 👉 Let me know in the comments: What resonated here with you? -- If you enjoyed this... > Share this with your network > Follow Hospitality Daily here on LinkedIn so you don't miss more stories like this Thanks! - Josiah

Episode #127 - Bridging the Gap Between Standards Audits & Improvement (part I) The hospitality industry is constantly evolving, and bridging the gap between measuring hotel or restaurant standards and taking steps towards improvement is crucial. On this episode, we bring to light some comprehensive ways in which to integrate assessment, feedback, and action as key drivers for success. Let's discuss the structured plan to achieve this and share your thoughts on the latest trends in hospitality management below. Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels Brought to you by: Michèle C. Kline at Kline Hospitality Stephanie Leger at First Rate Hospitality

#ICYMI: #Executives from top #hotel brands and #operators recently joined the Hotel News Now #podcast network to discuss issues such as #labor and the need for efficiency. https://bit.ly/3z8T1zb #hospitalitynews #hotelbrands #hotelindustryissues

#ICYMI: #Executives from top #hotel brands and #operators recently joined the Hotel News Now #podcast network to discuss issues such as #labor and the need for efficiency. https://bit.ly/3z8T1zb #hospitalitynews #hotelbrands #hotelindustryissues

𝐓𝐡𝐞 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐢𝐬 𝐛𝐞𝐜𝐨𝐦𝐢𝐧𝐠 𝐚𝐝𝐝𝐢𝐜𝐭𝐞𝐝 𝐭𝐨 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲, 𝐚𝐧𝐝 𝐭𝐡𝐢𝐬 𝐚𝐝𝐝𝐢𝐜𝐭𝐢𝐨𝐧 𝐜𝐚𝐧 𝐝𝐞𝐬𝐭𝐫𝐨𝐲 𝐨𝐮𝐫 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐢𝐝𝐞𝐧𝐭𝐢𝐭𝐲. Today you will learn that whilst technology means innovation, innovation doesn’t need technology to happen, only creativity. On his most successful opening, Nah-Dja Tien had one value proposition that led his hotel to be elected one of the coolest hotels in Europe. 𝐻𝑖𝑠 𝑣𝑎𝑙𝑢𝑒? 𝑆𝑝𝑜𝑖𝑙 𝑝𝑒𝑜𝑝𝑙𝑒 𝑟𝑜𝑡𝑡𝑒𝑛 ‼️ Not only guests, but all people. To do that, he had to think outside the box. He built an innovative hotel, using creativity and courage. On this episode, explore with Mauricio Schuler : ➡️ How Nah-Dja turned the guest experience into the marketing focus with creative ideas ➡️ Why an innovative culture stimulates creative thinking in the team ➡️ Facing challenges with a playful mindset fosters creativity. Listen to it now on our website or follow us on your favorite podcast player. We are on them all!!! https://lnkd.in/e9uYZTP5 #schulering #hospitalityindustry #hospitalitypodcast #hospitalityinnovation #happinessinhospitality

🎭 From theater to TV to some of the greatest hospitality brands, Scott Williams has forged a unique path in our industry. 🎙️✨ I enjoyed chatting with Scott Williams, Chief Development and Brand Officer of Main Street Hospitality, about his incredible journey and what it truly means to craft authentic hospitality experiences. One thing that brings Scott and I together is our shared passion for the Independent Lodging Congress. It’s a community that celebrates the essence of independent hospitality, and Scott’s approach to his work perfectly aligns with the spirit of innovation and individuality that the ILC represents. During our conversation, we explored a few powerful themes: 🔑 Authenticity & Storytelling: Whether on stage, on screen, or in a hotel, the power of a story is key. Scott shared how Main St. Hospitality properties capture the unique essence of each location, creating a genuine sense of place that guests can connect with. 🔑 Building Community Through Hospitality: We discussed the importance of fostering a deep sense of community, not just with guests, but also with locals, and how this approach drives long-term success. 🔑 Leadership & Team Culture: Scott believes a great guest experience starts with a strong team. He opened up about creating a culture of trust, communication, and empathy that empowers his team to deliver excellence. 🔑 Consistency vs. Innovation: We talked about the need to maintain what makes your brand special while still evolving to meet new guest expectations. It’s a delicate balance, and Scott shares how Main St. Hospitality navigates it. 🎧 Listen to the full episode here: https://lnkd.in/ghBHHd_C This episode is a must-listen for anyone interested in the art of storytelling, community building, and leadership within hospitality. Whether you’re a seasoned industry professional or just starting out, there’s plenty to learn from Scott’s journey. 💬 What’s one thing you think sets a memorable guest experience apart from the rest? Share your thoughts below! #Hospitality #Leadership #Community #Storytelling #Podcasting #IndependentLodgingCongress #Joy #DefiningHospitality

Curry Souls is not only one of Belgrade’s best restaurants it is also one of the most ambitious and creative in terms of the business model and strategy. I chatted with Clement about how a back-packing trip changed his life, using corporate thinking in hospitality and tye best way to have kotthu curry https://lnkd.in/diyDEsX2

For event planners who aim to create unforgettable experiences, Karma Kaapi brings more than coffee; we bring value to your vision. Here’s how we elevate your events: Customized Coffee Experiences: Tailored beverage menus that align with your theme and client’s preferences. Interactive Guest Engagement: Live brewing stations and baristas who entertain while they serve. Seamless Coordination: We collaborate closely with you to ensure smooth execution and stress-free planning. Memorable Impressions: From stunning presentations to handcrafted flavors, we leave your guests with moments they’ll cherish. When you partner with Karma Kaapi, you’re not just offering beverages; you’re delivering a unique, high-impact experience your clients will thank you for. Let’s craft events that set you apart. #Luxury #Events #SpecialtyCoffee #Beverage #TeaLounge #KarmaKappi #EventPlanning #Startup

Lik Peng Loh has a knack for spotting F&B talent. And has built a hospitality portfolio that includes 𝘯𝘪𝘯𝘦 Michelin starred restaurants amongst others. Earlier this week on the So This Is My Why Podcast, we covered Lik Peng’s journey from wanting to become a doctor to practising a commercial litigator before purchasing his first hotel property: Hotel 1929. But the F&B industry is a tough place to be. You need a good dose of hard work, luck and… a talent for spotting F&B talent (which Lik Peng has!). So today, we dive into the intricacies of his international hospitality business, tackling questions like:  ❓ Why does he give equity to his chefs?  ❓ How does he identify and convince culinary talents like Rishi Naleendra to come on board? ❓ How does he work together with the chefs to ensure that they have everything they need to build a thriving business? ❓ How attaining a Michelin star flipped a switch within the chefs he works with ❓ What are his thoughts on brand building? ❓ When is it time to pull the plug? (His most painful failure was with One Leicester Square in London) ❓ His big passion with museums; and So much more Part 1 was released earlier this week, and Part 2 is now OUT! Link in the comment below. 𝐓𝐋;𝐃𝐑 If you want to learn about the business of building an F&B empire, then this is the episode for you. 𝐏/𝐒: The YouTube version is now out too!