Adobe's subscription business has been "killing" it! Over the past decade, the design software leader has seen its subscription revenue jump by 16x, lifting its valuation to over $200 billion. Also, the same subscription business has caused negative PR for Adobe. The US Federal Trade Commission sued Adobe for: • Hid cancellation fees in fine print • Created a complicated cancellation process • Failed to help customers who wanted to cancel It would be interesting to see how that story will play out. #Adobe #Markets #Finance #Investing
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Is anyone else concerned about Adobe's new terms and conditions? 🤔 As a creative professional who has relied heavily on Adobe's software for years, I was taken aback by their recent policy update. According to the article I read, this change could potentially increase costs for businesses by up to 25% or more, depending on their usage and licensing agreements. 💸 While Adobe's tools have been instrumental in bringing my ideas to life and delivering high-quality work for clients, this policy shift has me worried about the future of my workflow and the potential financial implications. Have you had a chance to review Adobe's updated terms and conditions? How do you think this change will affect your creative process or business operations? I'd love to hear your thoughts and experiences. 💬 If you're an Adobe user, I encourage you to thoroughly review the updated terms and conditions and assess how this change might impact your workflow and budget. It's crucial to stay informed and make any necessary adjustments to ensure a smooth transition. 📝Here are a few key points to consider: ✅ Understand the new licensing model and its implications for your specific use case. ✅ Evaluate alternative software options or negotiation strategies with Adobe. ✅ Communicate with clients and stakeholders about potential cost increases. Let's have an open discussion about this significant policy change and how we can navigate it as a creative community. Share your insights, concerns, or strategies in the comments below. 👇 #Adobe #CreativeCloud #TermsAndConditions #SoftwareLicensing #CreativeIndustry #DigitalCreatives #PolicyUpdate #Technology
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Anyone who buys enterprise software and has tried to cancel a subscription understands the deliberate deceit and difficulty that companies install to make leaving difficult or impossible. The cancellation process makes the cable company look like a rank amateur. The software industry is addicted to the rental model because many investors value recurring revenue, continuously overvalue growth prospects, and generally ignore customer attrition. Intuit has done it with QuickBooks, cancelling the desktop version I bought, trying to force me into spending 300% more per year for cloud-based accounting software that I neither needed or wanted. Business accounting software is not rocket science and I have had no new capability of substance in QuickBooks that was helpful since the 2005 version. Lumivero has done it with my Monte Carlo simulation software. I paid them something like $1,500 per year to maintain my licenses and they decided to cancel that offering, offer to buy out my perpetual licenses at a "discount" by charging me 360% more annually for their software, again with marginal capability that had zero value to me. In a pigs-get-fat-hogs-get-slaughtered example, I ditched updating QuickBooks altogether, so now Intuit gets nothing from me. I ditched Lumivero as well and went with Crystal Ball from Oracle, which had licenses that were less expensive, were perpetual, provided more capable software in many respects for customizations, and did not involve a fragile licensing manager. I applaud the government for including the two executive officers that oversaw the program in the complaint as defendants. It will be interesting what personal financial liability they ultimately bear if they lose and whether that serves as a deterrent for others.
The complaint charges that Adobe steers consumers toward its “annual paid monthly” subscription plan, pre-selecting it as a default and displaying the “monthly” cost in the enrollment process. But according to the complaint, Adobe doesn’t clearly disclose key conditions – for example, that cancelling the plan in the first year will result in an “Early Termination Fee.” In fact, if consumers cancel during that period, Adobe charges them 50% of the remaining payments for that one-year term, which could total hundreds of dollars. What’s more, the complaint alleges that on Adobe’s website, the company has buried that information in fine print or requires people to hover over small icons to find the disclosures.
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On June 13th, Adobe shares surged 17% in extended trading after reporting better-than-expected earnings and revenue, along with an optimistic full-year outlook. For the quarter ending May 31, Adobe posted: • Earnings per share: $4.48 adjusted, vs. $4.39 expected • Revenue: $5.31 billion vs. $5.29 billion expected What are your thoughts on the growth of Adobe's digital media and Al tools? Check more in-depth analysis on Stonk Tech! #StonkTech #Adobe #Q2
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🌟Exciting news for Adobe Elements users! Adobe has announced a significant change to its perpetual license model, reducing it to just three years. This decision will undoubtedly have a major impact on how users access and use Adobe Elements. Stay informed about this development and its potential implications by reading this insightful blog post. Click the link to learn more: https://ift.tt/FtTWzA2. #Adobe #AdobeElements #SoftwareLicensing
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Dominating a market is no good: This time, Adobe is accused of luring (Creative Cloud) users into long-term contracts while hiding #termination conditions in contracts and presenting 'surprises' in cancellation process. Adobe is undisputedly the darling of designers. The U.S Department of Justice and the Federal Trade Commission FTC yesterday filed a lawsuit against Adobe for imposing a hidden termination fee on subscribers who want to cancel their #Adobe (#creativcloud) plans. Adobe is allegedly forcing subscribers to "navigate a complex and challenging cancellation process designed to deter them from cancelling subscriptions they no longer wanted." Adobe offers its Creative Cloud products on a subscription basis, with fees that are paid monthly, so that they seem less expensive. A monthly payment suggests that it's possible to cancel anytime, but that's not how Adobe works because most customers are actually locked into a hidden annual agreement, and Adobe is accused of hiding some of the key terms. Over and above that, customers who sign up for a free trial and are then charged and signed up to the default Creative Cloud plan, which is actually an annual contract. Canceling the annual contract requires customers to pay a substantial sum of 50%! of the "remaining contractual obligation" to cancel, despite the fact that service ends that very month!. https://lnkd.in/eMpD_tHC
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Who will win: Adobe or the US government??? Honesty is everything. In personal AND professional life. And the US government is suing Adobe for being dishonest. Here's what happened: 👉 They tried to cancel their subscription and were hit with millions of dollars in 'cancellation fees' 👉 The FTC claims that Adobe failed to clearly disclose its cancellation terms 👉 A 'convoluted cancellation process' is under discussion The FTC is backing the government here, claiming that Adobe failed to hold up its end of the bargain. That's REALLY bad news for Adobe. But they could've avoided this. Sure, it's in the company's best interest to protect themselves from the loss of major clients. And there are few clients bigger than the US government. The loss of that account could result in job losses for Adobe. It would also deal a MAJOR blow to shareholders. This is why I'm VERY upfront with my clients about cancellation terms. But this extends to my personal life. I've found that honesty is key. Being upfront with people is the foundation of a successful life. You earn the respect of others this way. You also avoid conflict because expectations were already set forth. Do you think the US government or Adobe will win this lawsuit?
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Who's less trustworthy: Adobe or Amazon? Their business antics are SKETCHY and the US government could really embarrass Adobe here 😬 And it's because Adobe wasn't CLEAR about their subscription terms. What Adobe did: ❌Customers have complained about huge cancellation fees for years ❌Adobe allowed customers to pay annual subscriptions in monthly installments ❌This seems too good to be true... And it is ❌They failed to be upfront about early cancellation fees My recommendation for business owners: ❥Don't take a side here. Just follow the lawsuit and take notes ❥The result has major implications for anyone who runs an online business ❥If you offer subscriptions, this is PROOF that you need to follow best practices It's sad that big tech companies are playing dirty with their cancellation policies. But I suppose it's not a huge surprise. Biz owners need to be VERY UPFRONT about their cancellation policies. The walls are closing in on companies who use deceptive business practices. And it's getting harder to understand the new guidelines. I'm here to help if you're confused 📥
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US Justice Dept is suing Adobe for hiding cancellation fees and making it difficult to cancel. Great products, one of the most annoying companies to work with. Anybody else have the experience of signing up for a monthly membership, only to find out it was a yearly membership paid monthly, and you can't cancel (without paying 50% of remaining balance)?? No customer support. strange business models like this from adobe cause more problems than they solve. Somebody probably thought "this will be a great method to let people pay monthly, but keep our ARR". But didn't consider how unclear it would be. Plus, they seemed to try to hide the termination fee info. Made it intentionally unclear. #adobe #creativecloud #subscription #businessmodels #saaspricing #pricing
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Adobe reversing course as expected after their new TOS caused a firestorm of outrage among clients. It remains to be seen if the upcoming changes will be enough to contain the rebellion. If not, Adobe is at risk to have its @Unity moment, a serious PR and business crisis. A lot of trust has been lost. Users are suspicious of @Adobe’s intentions. The lessons: Trust is hard to gain, easily lost, and once lost, almost impossible to regain. Also, keep lawyers on a short leash. https://lnkd.in/g3-aXTwq
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#VantageOnFirstpost Finding it Difficult to Cancel a Subscription? You're not Alone | Vantage with Palki Sharma How many subscriptions do you have? If you don't have an exact number in mind, don't worry. Most of us don't. The average American spends around $1000 on subscriptions every year. It's because companies trick them. They make subscriptions easy to buy and extremely difficult to cancel. An example of this would be Adobe. The US government is suing Adobe for ‘deceiving’ subscriptions that are too hard to cancel. The Justice Department alleges that Adobe hid early cancellation fees and trapped consumers in pricey subscriptions. Palki Sharma tells you about the dark side of the subscription economy. --- USA | Adobe | Subscription | Justice Department | Firstpost | World News | News Live | Vantage | Palki Sharma | News #usa #adobe #subscription #firstpost #vantageonfirstpost #palkisharma #worldnews
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