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Duke Energy
Power outages and flooding expected; take steps to stay informed and get reconnected safely.
Hurricane Helene is expected to bring torrential rain, strong winds and a high risk of flooding to the Carolinas. Your safety is paramount. Should your area be impacted by flooding, please refer to the guidance below. In the event rising flood waters would require your home or business to be de-energized or your meter sustains electrical damage, the following information may help to get you reconnected as soon as possible.
Safety Guidance
Stay informed of changing weather conditions and follow the directions of state and county emergency management.
If rising water threatens your home or business – or if you evacuate due to flooding – turn off your power at the circuit breaker panel or fuse box.
Electric current passes easily through water, so stay away from downed electrical lines.
Don't drive over – and don't stand near – downed electrical lines.
Never replace a fuse or touch a circuit breaker with wet hands, or while standing on a wet or damp surface.
Reconnection Information
If your home or business is flooded, Duke Energy cannot reconnect power until the electrical system has been inspected by a licensed electrician.
If your meter sustains damage or is pulled away from your house or facility, an electrician will need to make necessary repairs and an inspection by your local building inspection authority may be required before power can be restored. Your electrician should be aware and advise you accordingly.
Please stay safe. For up-to-date information on Helene and additional resources as you navigate storm impacts, visit dukeenergyupdates.com.
Duke Energy also offers the public updates on lake levels and current alerts at duke-energy.com/lakes and at 800-829-LAKE. The public can also use the Duke Energy Lake View mobile app.
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