Best Buy’s Post

It’s time to kick the holiday shopping into high gear. Our Black Friday Sale starts this Thursday, Nov. 21 - expect Black Friday deals on everything from TVs and laptops to headphones and smart rings, electric scooters and more. https://lnkd.in/gdPNVjJK

Holiday magic continues at Best Buy, Black Friday Sale begins Nov. 21  - Best Buy Corporate News and Information

Holiday magic continues at Best Buy, Black Friday Sale begins Nov. 21  - Best Buy Corporate News and Information

https://corporate.bestbuy.com

Jeffrey Koser

Strength And Conditioning Coach at Joint Base Lewis-McChord 17th Field Artillery Brigade

1w

To whom it may concern. I recently purchased a 77” LG Oled G4 TV from the Best Buy location in Tacoma, Washington on 11/8 along with the LG Soundbar. The TV and soundbar were set to be delivered and mounted (as with the purchase) on 11/14. The delivery window was delayed because the service representative didn’t bring another person to help with the move as the tv is 77” and is required by state law that 2 individuals are needed. Once the second service representative arrived they did not have the soundbar with them and claimed that I did not have the tv mount with me. The tv mount however was located inside the tv packaging as it is a gallery series tv. The representatives left without mounting the tv even though I had the mount with me but they failed to do their job because the mount was located inside the tv packaging. After speaking with Best Buy customer service they informed me that I did not purchase a mount even though I had it with me and purchased it with the tv. A separate delivery date was set up for the soundbar and it has since arrived. I have spoken with “Jordan” at this location along with “Ajanae” who is the supposed regional director for Washington state. They promised that the new installation date would be……

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I hate the runaround this company gives you my account has been made that i cant ship anything to my address the advice i get is well just go into the store i cant even do pick up in store my order gets canceled no one helps pathetic customer service

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